Nokia Camera not saving videos

[Rafael Marcondes]

When I try to record a video using Nokia Camera, even though it shows "Saving..." at the top of the screen, sometimes it simply doesn't save the video to my phone. I can't find it in Camera Roll.

I'll try and see if reinstalling helps, but since this problem happens only occasionally, it can take some time to be sure its solved, then I want to know if anyone else have experienced this.

I'm still on WP 8, Lumia Black.

Sent from my Lumia 920 using Tapatalk

 

[aniket0303]

When I try to record a video using Nokia Camera, even though it shows "Saving..." at the top of the screen, sometimes it simply doesn't save the video to my phone. I can't find it in Camera Roll.

I'll try and see if reinstalling helps, but since this problem happens only occasionally, it can take some time to be sure its solved, then I want to know if anyone else have experienced this.

I'm still on WP 8, Lumia Black.

Sent from my Lumia 920 using Tapatalk

Never faced this issue I am on wp 8.1 preview for developer. Reinstalling will be a better option.

 

[Rafael Marcondes]

Had this issue once again today, having reinstalled Nokia Camera. After shooting a 1-min video, ot wasn't saved, I lost it.

Sent from my Lumia 920 using Tapatalk

 

[gedzum]

Does it also happen in the stock camera app?

 

[Rafael Marcondes]

No, stock app works flawlessly

Sent from my Lumia 920 using Tapatalk

 

[gedzum]

Sorry for the late reply..had exams

Anyway I tried looking around and saw a couple of threads with similar issue here:
http://forums.windowscentral.com/nokia-lumia-1020/270153-videos-not-saving.html
http://forums.windowscentral.com/no...video-recording-not-working-nokia-camera.html

One user said the app update fixed. The other user said the videos are on the device if you hook it up to a PC and check file explorer. Is it possible to check if the videos are actually indeed saved on the phone? Perhaps it is just bugged and not showing in camera roll

 

[Rafael Marcondes]

Thanks gedzum for your reply.

I connected my phone to my laptop and I could see, in the Camera Roll folder in File Explorer, a dozen of those video files that were not showing up in the phone. Then they were indeed saved, but bugged in some way - they appear as having 00:00 length and no height and width dimensions, no thumbnail, although still, of course, eating my storage space.


Then I moved them to a folder in my pc, and that apparently lost information appeared.


Good to know that I can recover these videos later, at least.

 

[gedzum]

Excellent. I'm glad you were able to recover the videos. I'm not sure about a permanent fix though. I couldn't find any real leads when searching. If it is something you would really like fixed, it may be worth a try to contact Nokia support, or even a care point if you have one nearby.