- 07-18-2013, 05:01 AM #1
Has anyone else that has pre-ordered through the (online) MS Store (258 by the last count on the unscientific/unofficial WPC poll) seen their status get past "Order Received" on the "View Receipt" status page? Have any of you actually reached "Carrier Approval" or "Order Validation Status"?
I spoke on the phone with a rep (for the third party website handling the orders, I think) and they said the phones would ship when they were in stock and my status would be updated then. I don't think they are aware that the phones are a pre-order and haven't been released to gen pop yet...
- 07-18-2013, 09:15 AM #3
- 07-18-2013, 10:22 AM #5
Of particular interest is what's below that: the Status in the "SHIPMENT 1" area, it has a link for "Approved - Awaiting Inventory". When I click the link it says "Special note for Preorders: If you placed an order for a device that is currently in preorder, we will begin shipping them in the order they were received as soon as we are authorized to release the devices." It also says "We apologize for the inconvenience, but the phone you ordered is extremely popular." lol
Don't know where I am in line (ordered around 6p on the 16th) but will remain hopeful til given reason to be otherwise lol
All: If you pre-ordered from MS online, drop us a line here with the time/date you ordered and if you have good news for a status update.
- 07-18-2013, 10:29 AM #6
Everything I read on the site says that the status of the order basically won't update until they get the phones in, at which point they'll go ahead and get carrier approval and start shipping. But if yours got updated then that's a really good sign... mine hasn't updated... and I ordered the evening of the 16th as well...
07-18-2013, 08:39 PM #12
- 37 Posts
Ordered on 7/16 around 3pm ET and was told I had a hold on transaction due to balance on account, and the Rep said AT&T would approve after balance was zeroed. She gave me the order number and told me to call back after I made payment. I made payment to AT&T and checked the order page, which said "Order Received". I called the next day to confirm I made payment, the Rep checked with AT&T account liaison and said I should be good. After a couple hours the web site had green checks for Carrier Approval and Order Validation. Shipped has red exclamation mark. Funny thing was I had previously tried to order on AT&T site for upgrade but it said I wasn't eligible, as my contract ends in December. Seems this was allowed via MS site. Ordered Yellow plus camera grip and can't wait to ditch my HTC Titan!
- 07-18-2013, 11:57 PM #13
Anybody else showing green checks on carrier approval and order validation from the MS Store?
Simplexity = misnomer
Last edited by xconomicron; 07-19-2013 at 07:16 PM.
- 07-19-2013, 04:50 PM #15
I just called customer service and asked them to check the status of my order, she went and verified my carrier eligibility while I was on the phone and updated my status immediately. Now I'm at 3 green checkmarks.
I would probably recommend that if you're only at the first check mark, that you call up and verify your order status as soon as you can!
- 07-19-2013, 07:02 PM #18
I called them today...absolutely no informative information was given to me. Basically the rep said that I had to wait for them to get the stock in before they could carry out the other processes. I simply explained to them that other orders were receiving carrier approval and order verifications checks. The guy could not give me an answer as to why. He then restated that all orders are approved once a phone has been assigned to that order. -________- ---obviously.
- 07-19-2013, 10:20 PM #19
I would call again and hope to get a different rep that is more helpful, or just ask them directly to give their eligibility team a call and have them verify the order/account.
To be fair, their online help documentation says that is normally how they work. They wait till they actually get the phone, then process the carrier eligibility, and then ship out. But seeing as how some people already got verified, I wanted to make sure I was verified and that no errors occurred once they got the phone. I just want them to ship it out as soon as possible with no hassle.
Better safe than delayed.
- 07-20-2013, 01:16 AM #20
Yea, I'll give them another call tomorrow. Question, when you called, did you have any problems with staying connected after you said your personal info when the automated voice asked for it? The funny thing is that sometimes when I call after I say either my order number OR phone number that is associated with the order, I automatically get disconnected. At first, I thought they were dropped calls, but I finally got to talk to a rep today after "numerous" times of trying?
Their hours say 9am - 10pm Eastern Monday - Friday///9am - 9 pm Eastern Saturday, so I am pretty sure that I called during hours. --- I don't know why it would hang up right after saying/typing my info? --- Anyway, thanks man, I know I sound like a broken record on this thread. It's quite annoying to have to deal with this, but unfortunately as you stated...I'd rather not have a delayed phone. ---especially when they already decided to charge my account.
07-20-2013, 09:21 AM #22
- 127 Posts
I preordered mine yesterday morning. I just hope get mine by Friday. Im figuring im pretty far down on the pecking order as you all had two days up on me. Can't wait, im ready to retire my Focus!!
Edit: just saw att sold out of preorders already. I have a bad feeling mine is going to back ordered now since I preordered so late :(
Last edited by navidee; 07-20-2013 at 09:55 AM.
- 07-20-2013, 02:14 PM #23
Ok, called the MS Store and again...somehow I got the same EXACT guy when I called last time. -lol. Anyway, he assured me that since my order was just an upgrade to an existing account with no change to my current plan that carrier verification is not really needed, and that they check ATT as soon as the order is placed to check upgrade eligibility. -which he said everything looks good from the ATT verification.
Whatever, I guess we'll see soon on whether or not that is the case....
- 07-20-2013, 02:17 PM #24
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