02-22-2014 09:00 PM
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  1. coteganut's Avatar
    I spoke to 2 ATT customer reps, they said they'll unlock Lumia 1020 for me once I get the phone if I paid it in full off-contract. I hope they're not bsing me. I just ordered a Lumia 1020 from Microsoft store. Hopefully I'll get it by Friday or Earlier. Does anyone know where to buy the wireless charging cover?

    Has anyone gotten a Lumia 1020 off-contract and called ATT to unlock it?

    **update: AT&T can now unlock your Lumia 1020, either call or chat with a rep online to get the code.**
    Last edited by coteganut; 07-31-2013 at 11:26 PM.
    07-24-2013 10:10 AM
  2. theefman's Avatar
    Reps are notorious for not knowing what they are talking about so I would call back and see if another rep gives you the same info, going on past form I doubt very much they will unlock it.
    xandros9 likes this.
    07-24-2013 10:17 AM
  3. coteganut's Avatar
    oh man :( I spoke to 3 reps.. 2 said they'll unlock it, just have to give them the imei number of the phone. 1 said not sure. It does sound like they have the access to the unlock codes. If not, hopefully someone will come out with a tool to manually unlock it.

    I am currently using N9. I finally decided to get a windows phone only because of the camera and I really like the yellow phone with black cover, looks really good.
    07-24-2013 10:32 AM
  4. theefman's Avatar
    Was the same situation with the L920, and people had to wait the 6 months until the exclusivity was up before att or 3rd parties would unlock it. Its a risk, maybe they have changed their policy regarding unlocking phones but its very possible you could be waiting a while to get it unlocked. However Negri Electronics have unlocked versions listed so that may actually be your best bet.
    07-24-2013 11:00 AM
  5. TemjinC's Avatar
    It's most likely going to be like L920, unlock after the exclusive is over
    07-24-2013 11:09 AM
  6. PLGomez's Avatar
    I dunno. Negri-electronics and Expansys USA both have the phone for preorder as AT&T unlocked devices. This was not the case with the 920. I just bought the 925, so I'll wait a bit and see but it looks like we could be getting these unlocked soon.
    07-24-2013 11:15 AM
  7. ttsoldier's Avatar
    It is interesting that they negri-electronics claims its an unlocked atnt 1020.

    Guess we will have to wait and see what is up this rounds.
    07-24-2013 11:39 AM
  8. TexasLabRat's Avatar
    I would want verification in writing from whatever department issues the unlock codes that they will be handing them out before the exclusivity period ends before I spent money on the phone with the assumption that I could get it unlocked.
    07-24-2013 02:17 PM
  9. jmajid's Avatar
    Negri is showing pre-orders for the unlocked Nokia Lumia 1020.
    That means, they will ship when they receive it...its not clear when they will receive it - could be next week, or could be after the exclusivity ends.
    I have bought several phones from them - they have all been global variants of some sort from different regions...
    Beware.
    07-24-2013 02:43 PM
  10. apoelin's Avatar
    There is a 99.9% chance that they will have you wait 6 months before they give you an unlock code. Don't buy anything that it's not factory unlocked (and it's not clear when such devices will be available). Also, it is very likely that international variations of LTE devices have incompatible LTE frequencies for the US. Sorry!
    07-24-2013 08:04 PM
  11. gsquared's Avatar
    If you are willing to pay full price for a phone and they do not unlock it. then walk away! You can get the unlocked device from other sources. Its there loss.
    07-24-2013 08:27 PM
  12. coteganut's Avatar
    guess I might have to cancel the order ;( Microsoft store's order is approved but still says "awaiting inventory". if negri-electronics doesnt charge sales tax, I think I might order from them. ordering from ms store after tax total amt is $771.88.

    Would be nice if someone that already bought and recieved an off-contract lumia 1020 can call att to confirm it.
    07-24-2013 09:26 PM
  13. Asleeper2's Avatar
    X2, waiting on a confirmation of whether or not ATT will unlock the Lumia 1020.
    07-25-2013 02:41 PM
  14. myokeeh's Avatar
    07-25-2013 06:00 PM
  15. Zenoctilles's Avatar
    Has there been an exclusivity period announced for the 1020? I'm interested in getting one, but only if I can get it to work on T-Mobile.
    07-25-2013 10:16 PM
  16. Glavata's Avatar
    I just got a Lumia 1020 off-contract and paid in full. The rep sent me to the att.com/unlockdevice site and when I entered my IMEI it said: Currently, this device cannot be unlocked. I'll give it 1-2 weeks and try again before I try more reps on the phone, but hopefully they have access to the unlock codes and can give them to us. If they don't have access to them it'll be a problem.
    07-26-2013 09:15 PM
  17. Zenoctilles's Avatar
    Oh well, guess we will have to wait for the international version to hit the market then.
    07-26-2013 10:58 PM
  18. coteganut's Avatar
    I just got the phone today from the microsoft store in new york. they also give free camera grip, and a $10 dollar app credit, but not the$50 store credit because it's only if you sign up for 2 year contract; I bought the phone off-contract.

    Called ATT customer service, gave them the imei, said the the device is not eligible for unlock yet but she said she'll put in a case for me to request for an unlock code. She said it'll take about a week.
    07-27-2013 08:25 PM
  19. DyeLongJustice's Avatar
    People went through this process with the 920, and it was a no go. Let us know how it works out for you! I think remember one person who did get it unlocked, but they had to raise a huge stink, called multiple times, and finally somehow got an unlock code. It will not be easy for most people, I'm afraid :/
    07-28-2013 12:30 PM
  20. Sniper1087's Avatar
    People went through this process with the 920, and it was a no go. Let us know how it works out for you! I think remember one person who did get it unlocked, but they had to raise a huge stink, called multiple times, and finally somehow got an unlock code. It will not be easy for most people, I'm afraid :/
    tried different things and no dice no way to get it unlocked, and I kind of need it to use it overseas ugh.
    07-29-2013 10:54 AM
  21. rhewes's Avatar
    I've tried lots of variations on the form and haven't had any luck getting my full price 1020 unlocked either. I'll keep an eye on the form and keep submitting it. I'm going overseas in a couple of weeks and would have loved to have local SIM service while over there. Anyone else had any luck?
    07-29-2013 08:19 PM
  22. coteganut's Avatar
    just got an email response from att said they the phone is not eligible for unlocking.. what a total bs. they lied to me with confidence when I specifically asked them multiple times that if I buy it off-contract and paid full price and even mentioned it's Lumia 1020, they said yes. Now after I bought the phone and they say no. wtf. Anyways.. Me too, I'll be traveling, so I would hate to carry 2 phones. Must get the phone unlocked grrrr.

    has anyone tried .safeunlockcode.com? they seen to claim to be able to unlock it for cheap only 12 bucks.. if anyone has tried unlocking it using a 3rd party service, please keep us updated. thanks.
    07-29-2013 08:32 PM
  23. erzhik's Avatar
    The phone will not be unlockable for about 3 months (that's the exclusive period). HOWEVER, due to a new law passed by US Senate, carriers can refuse the unlock if they wish. So whether or not they will unlock it, we'll be able to find out in about 3 months from release date.
    Do not mistaken it with a unlocked 1020s from Negri or Expansys. They sell international versions that come unlocked, but you will not be able to get AT&T's LTE on international phones because they do not support AT&T's LTE chip.

    DO NOT bother with unlocking services online or on ebay. You will end up waiting 5 days for a refund. They won't unlock them because AT&T is the only one who holds the unlocking codes. And don't listen to AT&T reps, they don't know anything. They are just regular "clueless" consumers who work for AT&T from home and just follow the instructions posted in their manuals.
    07-29-2013 09:29 PM
  24. SKFlynn's Avatar
    just got an email response from att said they the phone is not eligible for unlocking.. what a total bs. they lied to me with confidence when I specifically asked them multiple times that if I buy it off-contract and paid full price and even mentioned it's Lumia 1020, they said yes. Now after I bought the phone and they say no. wtf. Anyways.. Me too, I'll be traveling, so I would hate to carry 2 phones. Must get the phone unlocked grrrr.

    has anyone tried .safeunlockcode.com? they seen to claim to be able to unlock it for cheap only 12 bucks.. if anyone has tried unlocking it using a 3rd party service, please keep us updated. thanks.
    I am pretty much in the same boat, asked 5 individuals at 4 different AT&T stores. Four of them immediately assured me yes I would be able to get the 1020 unlocked as I am paying outright for the phone, the 5th asked one of the "suits" who said "yes". I have 10 more days to get unlocked or this 1020 is going back and I'll have to go with the 920/925
    07-30-2013 08:13 AM
  25. Mr Plastik's Avatar
    I got a response from safeunlockcode.com and they said that they can't unlock the 1020 as of yet :-(

    Mr P
    07-31-2013 01:27 AM
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