- 08-02-2013, 12:29 AM #1
I had a GREAT experience today buying a phone at MSFT store. The rep was very nice and matched the ATT price when I mentioned that ATT is selling it for 660. I got the white camera cover free. I also get the $10 app store credit.
After I got home with phone then I started the conversation with ATT. It was long conversation and I end up getting the unlock code from it. The ATT rep was very nice as well and helped me in every way.
FYI, I do not have ATT account but I'm considering ATT Go phone month to month plan as it's very similar to T-Mobile. It's in the same price range too.
So overall My day went awesome, very lucky and now I'm having fun with my new toy.
- 08-02-2013, 12:33 AM #2
I'm glad to hear you had a good experience with the Microsoft Store (price match, camera cover plus store credit) and with AT&T (unlocking your new 1020).
Have fun with your new 1020.
- 08-02-2013, 10:14 AM #8
Have you actually tried using the unlock code yet? I remember my experience when I had the L900 and asked for the unlock code to use outside the country. At the time I didn't know about the 6 months exclusivity deal Nokia had with ATT: cant unlock phone for 6 months. Anyway, the rep did give me a code and when it was time to use the phone while abroad, it did not work. After a long conversation with them, they determined the code was not available because of the exclusivity. They don't know where the previous rep got the code from.
- 08-02-2013, 01:54 PM #10
I hope you not have grudges against all those callers....like a Buddhist saying "Holding a grudge is like drinking poison and waiting for the other person to die" :)
Yes slide in my Tmobile sim card and entered the 20 digit unlock code. It worked in first try. Then just in 5 seconds I see the Tmobile sign and signal on the home screen.
I remember for Lumia 920, there was 6 months exclusivity period and from what I heard/read at that time no unlock website was able to unlock it in that 6 month period. But sounds like that is not the case for lumia 1020 as we have not heard any news of exclusivity period for it.
Yes I’m using it with Tmobile sim after unlocking.
- 08-02-2013, 05:49 PM #12
Two Important questions.
1. Does it work with T-Mobile LTE? Do you see LTE sign? Or is it 3g?
2. Did you talk to AT@T in advance? Or did you take your chances? I really want to buy this phone, but don't have any intentions to join ATT. What number did you call, btw? I tried to find the contact number through their website, but it was only for members.
This is a great news! Thank you so much for sharing!
- 08-02-2013, 06:01 PM #13
Thank you! This is a great news! 3 questions
1. Does it show LTE with T-Mobile? Or just 3g? (3.5)
2. Did you talk to AT&T folks in advance? Or did you take your chances? I was getting conflicting info in regards of them unlocking 1020.
3. Why didn't you buy the phone from AT&T? Was it a possibility?
08-02-2013, 06:07 PM #14
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- 08-02-2013, 06:26 PM #15
See, the problematic part is the "long conversation with ATT". I just spoke with their rep. She checked with the technical department, and they said: NO. The phone must be registered with ATT, and used with them for 90 days before it can be unlocked. Which, of course, does not make any sense - by that time there will be an international version from Nokia somewhere...
So, it looks you just got lucky...
- 08-02-2013, 06:26 PM #16
2. No I did not talk to ATT folks in advance. I received the unlock code from ATT rep within 5 minutes which include hold time.
3. I didn't get my Lumia 1020 from ATT because they didn't have a white one in stock. MS store did. They pricematched ATT and gave the camera grip for free. I'm also considering purchasing the device insurance through MS versus ATT.
Others can chime in too. I had a lot of internal conflicts regarding this purchse...925 or 1020...but I finally just pulled the trigger and got the 1020 instead. Hopefully there will be updates to add in the wifi calling and data sense.
- 08-02-2013, 09:26 PM #17
So I just picked up my 1020 at the Microsoft store today. Got a free grip along with it, and they price matched AT&T's price when I asked (thanks to the poster here that mentioned that!). I got on the phone with AT&T and had it unlocked half an hour later. Love it to death, practically slacked off at work all day playing with it.
- 08-02-2013, 11:28 PM #19
Ok I'll try to fill in gaps left by any answers.
It's better to buy it from MSFT store, and the reason as you mentioned that ATT will "require" you have to have/create an ATT account even if you will buy this phone at off contract full price. ATT rep at store wont be able to just give you phone without entering you in the system and hence has to create a 2 yr or any normal month to month account. So MSFT store is a better option as you will pay full price and you not registering any account with ATT.
Now for unlocking, You just go on ATT "contact us" page and call the 800 number and start your unlocking request with the rep.
Also I want to mention, I looked at ATT go plans and they are not bad compare to T-mobile plans. They are about same in price. So lets say if you not able to get it unlocked you still got two options:
- get it unlocked for $20 or $25 at Unlockitnow.com
- Use ATT Go plans (range from $25 to $60 per month) for 90 days.
Yes In my area I can see LTE and get the download speed of about 19Mbps and upload speed of 5 Mbps.
- 08-03-2013, 06:52 PM #21
That's good news. In the other thread, T-mobile users of 1020 were getting ~10Mbps download. I am in San Jose as well. I am debating with myself on the 1020 now seeing your download speeds. 😇
08-05-2013, 12:57 PM #24
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Happy for you, see What append to me:
You are now chatting with Louie Aloot.
Louie Aloot: Hello! My name is Louie Aloot and I am an International Care Representative. I’m reading your inquiry and I will be right with you.
Louie Aloot: I understand that you have some concerns with unlocking AT&T Device, is this correct?
anders nielsen: yes
Louie Aloot: I can certainly help you with that.
anders nielsen: tnx
Louie Aloot: No problem. I just need to confirm some information.
Louie Aloot: Did you sent an unlock request through our link, att.com/deviceunlock, is this correct?
anders nielsen: yes and was rejected
anders nielsen: here is receipt for phones
anders nielsen: CUSTOMER NAME: xxx xxx ASSOCIATE NAME: Tomislav DATE PURCHASED: 07/27/2013 ORDER NUMBER: 0000108228 NOKIA LUMIA 1020 AT&T BLACK Product sku: CYF-00133 Price: $699.00 Quantity: 1 NOKIA CAMERA GRIP & EXTRA BATTERY 1020 PD95G WHITE Product sku: dhf-00994 Price: $.00 Quantity: 1 MICROSOFT MS STORE LOGO OPEN DENOM GIFT CARD Product sku: DHF-00664 Price: $50.00 Quantity: 1 NOKIA LUMIA 1020 AT&T BLACK Product sku: CYF-00133 Price: $699.00 Quantity: 1 NOKIA CAMERA GRIP & EXTRA BATTERY 1020 PD95G WHITE Product sku: dhf-00994 Price: $.00 Quantity: 1 MICROSOFT MS STORE LOGO OPEN DENOM GIFT CARD Product sku: DHF-00664 Price: $50.00 Quantity: 1 NOKIA LUMIA 1020 AT&T BLACK Product sku: CYF-00133 Price: $699.00 Quantity: 1 NOKIA CAMERA GRIP & EXTRA BATTERY 1020 PD95G WHITE Product sku: dhf-00994 Price: $.00 Quantity: 1 MICROSOFT MS STORE LOGO OPEN DENOM GIFT CARD Product sku: DHF-00664 Price: $50.00 Quantity: 1 Subtotal: $2,247.00 Tax: $152.58 Total: $2,399.58 AMOUNT PAID: $150.00 METHOD: CExchange AMOUNT PAID: $2,249.58 METHOD: Card payment #Sxxxxxxxxxxxx0788 Auth # 23949D Exp Date **/** Cashier # 620715Ref/Seq # 22211 07/27/2013 16:59:08 See exchange/return info
anders nielsen: 3 phones
anders nielsen: for me and 2 grandsons
Louie Aloot: I'm sorry about that.
Louie Aloot: Just bare with me one moment as I look for some information.
Louie Aloot: Anders, I just need more time. Your patience is greatly appreciated.
Louie Aloot: Anders, can you please provide the IMEI numbers of the AT&T Devices that you requested to be unlock?
anders nielsen: xxxxx 3xxx xxx
Louie Aloot: Thank you. I will check this IMEI's if they're eligible to be unlock.
Louie Aloot: Just one moment as we are processing to check each device eligibility. Thank you so much for your patience.
Louie Aloot: Anders, are you still there?
anders nielsen: yes
Louie Aloot: Thank you.
Louie Aloot: I'll be with you in a moment.
anders nielsen: tnx
anders nielsen: if the connection is lost my email is
anders nielsen: firstname.lastname@example.org
Louie Aloot: Already.
anders nielsen: u need faster computers :)
Louie Aloot: I understand. Your patience is really appreciated.
anders nielsen: i prepaid the phones, and xxx xxxr picked them up for me as i left USA before they could be picked up
anders nielsen: i receiveDd them from her today by DHL
Louie Aloot: Anders, when you turned all this devices, do you see an AT&T Logo?
anders nielsen: YES
anders nielsen: MICROSOFT STORE PROMISED THEY WOULD NOT BE LOCKED
Louie Aloot: Unfortunately, as we checked all this devices, it is not eligible to be unlocked.
anders nielsen: why?
anders nielsen: was reading about a peron with same expirience like me, and he got an unlock code by phone
Louie Aloot: Eligible devices must have completed at least 90 days of active service with AT&T.
anders nielsen: we do not have att in Denmark
anders nielsen: and i paid unlocked price
Louie Aloot: I understand. AT&T Devices can be only unlock after you completed at least 90 days of active service. You may want to ask the point of purchase to verify with the amount you have paid.
anders nielsen: i sent receipt to u
Louie Aloot: Anders, again, we apologized for the inconvenience, however your request can not be process.
anders nielsen: ?
anders nielsen: what do i have to do?
Louie Aloot: You may want to get to the point of purchase or to the store you purchased the devices.
anders nielsen: so I have to fly from Europe to USA?
Louie Aloot: You have options to contact the person that sent you the devices and ask the store where you bought those phones.
Louie Aloot: Again, I'm sorry for the inconvenience. Is there anything else I can help you with?
anders nielsen: I will contact mall of america, Microsoft store
anders nielsen: Very bad experience with ATT
Louie Aloot: I apologized.
Louie Aloot: if you need to speak to an International Care Representative you can always chat with us again. You can also send us an email by logging onto your online account at att.com/mywireless >contact us. Or you can reach us by dialing +1-916-843-4685 while you are outside of the country.
Louie Aloot: Thank you for chatting with us. Please click the CLOSE button on the top right corner of this window to exit this chat. Thank you for choosing AT&T.
Thank you for chatting with us. Please click the "Close" button on the top right of the chat window to tell us how we did today.
Last edited by Anders Nielsen; 08-05-2013 at 04:29 PM.
08-05-2013, 03:27 PM #25
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Sorry to hear that, Anders :(
1) You might want to edit your post to replace the IMEI numbers with X's or something. This page is subject to being indexed by Google and other search engines and you probably don't want the world to know your info.
2) It's possible that the agents that man the online chat lines have access to different resources than the ones you reach by phone. You might want to try again by calling since most (if not all) of the success stories seem to be unlock codes by phone. If you are worried about international charges, do it via Skype or other voip solution to keep the costs reasonable. Good luck!
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