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  1. explosive0's Avatar
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       #1  
    Bought the 1020 at full retail from AT&T. First unit had a busted speaker phone, so I had it swapped the next day at the AT&T store. Vibration on the second unit was messed up so I had it swapped again at the AT&T store. Right after the 14-day window, I start having more issues. I contact Nokia and they didn't have any on-hand so I had to wait almost a week.

    I received it today, and just check out what I got. The camera isn't flush. What's going on with Nokia's QC?

    wp_20130822_16_56_39_pro.jpg

    wp_20130822_16_57_11_pro.jpg
    Mr. Tofu likes this.
  2. iamtim's Avatar
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    #2  
    So... I can't really see what you're upset about, but I've not looked closely at a 1020 and I'm not doubting you.

    I know that when the 920 came out they did have some QC issues with the first batches. It's probably something along those same lines.

    Does the camera move back and forth or wiggle at all?
  3. Ultimateone's Avatar
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    #3  
    By vibration issues were you talking about the camera lense noise?
  4. explosive0's Avatar
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       #4  
    Quote Originally Posted by iamtim View Post
    So... I can't really see what you're upset about, but I've not looked closely at a 1020 and I'm not doubting you.

    I know that when the 920 came out they did have some QC issues with the first batches. It's probably something along those same lines.

    Does the camera move back and forth or wiggle at all?
    No. Doesn't wiggle at all. It's fixed in place like that. And I'm upset because I don't have enough time to be chasing down a replacement. I travel a lot for work and it's becoming very inconvenient. Hopefully that's good enough reason.
  5. explosive0's Avatar
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       #5  
    Quote Originally Posted by Ultimateone View Post
    By vibration issues were you talking about the camera lense noise?
    No.
  6. GloriousGlory's Avatar
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    #6  
    That's disappointing. I don't recall reading any posts about bad QC. I would chalk it up to bad luck, but maybe I got lucky, so I really can't answer that.
  7. Nick_1020's Avatar
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    #7  
    Mixture of both bad luck and poor qc I reckon.

    Get yourself on Twitter to bring it to the attention of Mr Elop to see if he can help get a swift resolution.
  8. iamtim's Avatar
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    #8  
    Quote Originally Posted by explosive0 View Post
    Hopefully that's good enough reason.
    Easy there, I wasn't doubting you. I was just saying I couldn't see it in the pics, and that I haven't looked at the 1020 so I don't know what it should look like. If I had to swap a phone as much as you have, I'd be upset too.

    That said, if the phone works as it should and the camera doesn't wiggle, are you nitpicking because you're upset? Or is the mis-alignment actually that big of an issue?
  9. jeffskent's Avatar
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    #9  
    I can't speak for Nokia, of course, but I got my 1020 the day it was released and it has been flawless, as far as I can tell. I hope this continues. You seem to be doing all the right things to get you a proper functioning unit. One of the best things about enthusiast web sites like this is that they publicize even freakish, one off issues as well as trends. Keep updating this post, I suggest, with better news, if you get it. None of us are immune to issues.

    I bought a 14.4 US Robotics modem about 30 years ago. The first didn't work. I got a second which also didn't work. I got a third and it worked for years. Who can say?

    Along the same lines, I returned an iPad 3 a couple of years ago because the Home button had a sharp edge on it. The edge sharpness didn't cut my finger, but it was still there and shouldn't have been. We all pay good money for these things and we should all expect to be happy with our choices and if not we should get our money back or a new device. In my perfect world.
    iamtim likes this.
  10. dkp23's Avatar
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    #10  
    Quote Originally Posted by iamtim View Post
    So... I can't really see what you're upset about, but I've not looked closely at a 1020 and I'm not doubting you.

    I know that when the 920 came out they did have some QC issues with the first batches. It's probably something along those same lines.

    Does the camera move back and forth or wiggle at all?
    there is quite a bit of space in between the camera hump and the phone itself in the picture. i can see why he is upset, i would be.

    I had a 920 and gone through 4 swaps myself and my four other family members under my plan got 920s and all got swapped out. Mine was battery and screen issue, my mom/dad each battery issues, niece her phone died and wouldnt turn on and another family member didn't work out the box.

    920 had major qc issues, im hoping their qc has improved. Im getting a 1020 today so hopefully it lasts longer than my 4 other 920s.
  11. Boris Lozac's Avatar
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    #11  
    Quote Originally Posted by iamtim View Post
    That said, if the phone works as it should and the camera doesn't wiggle, are you nitpicking because you're upset? Or is the mis-alignment actually that big of an issue?
    Is this guy for real? Nitpicking? It's clearly an issue. Your fanboyism or whatever it is, is ridiculous.
    BobR1908 likes this.
  12. iamtim's Avatar
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    #12  
    Quote Originally Posted by dkp23 View Post
    there is quite a bit of space in between the camera hump and the phone itself. i can see why he is upset, i would be
    My eyes aren't what they used to be. :)

    Again, please note, I'm not doubting the OP. Nor am I saying he shouldn't be upset. I'm just trying to understand because I can't see it on the pics very well, because I don't know what a 1020 is supposed to look like. And I'm interested.
  13. dkp23's Avatar
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    #13  
    Quote Originally Posted by Boris Lozac View Post
    Is this guy for real? Nitpicking? It's clearly an issue. Your fanboyism or whatever it is, is ridiculous.
    laughable, i guess he wouldn't be concerned if that gap expanded and dust or whatever gets in that space. It's fanboyism.
    ArthJar and Boris Lozac like this.
  14. dkp23's Avatar
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    #14  
    Quote Originally Posted by iamtim View Post
    My eyes aren't what they used to be. :)

    Again, please note, I'm not doubting the OP. Nor am I saying he shouldn't be upset. I'm just trying to understand because I can't see it on the pics very well, because I don't know what a 1020 is supposed to look like. And I'm interested.
    If you have bad eyes fine, i have good eyes and that space is pretty big and its the first thing you notice when you see the picture, its like a cave.

    Whether a mis alignment is big or not, its a mis-alignment and nobody should be accepting a flawed product.
  15. iamtim's Avatar
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    #15  
    Quote Originally Posted by dkp23 View Post
    Quote Originally Posted by Boris Lozac
    Is this guy for real? Nitpicking? It's clearly an issue. Your fanboyism or whatever it is, is ridiculous.
    laughable, i guess he wouldn't be concerned if that gap expanded and dust or whatever gets in that space. It's fanboyism.
    Thanks for quoting Boris, I have him ignored because he's a... well, nevermind.

    That said, please read all my posts on this thread. I'm not doubting the OP, nor am I saying he's not justified in being upset. I also said I'd be upset if I had to exchange a phone that many times. I don't know what a 1020 should look like because I've never seen one, and I don't see what the issue is on the pics because I've not seen a 1020.

    I was simply asking the OP if - because I can't tell what the issue is - it's truly a big issue or not. I'm not saying he's wrong, nor am I saying the 1020 is fine. I'm saying I don't know, and I'm trying to find out.

    So, Boris, thanks again for spinning another thread out of control because of your fixation on tearing into my posts.
  16. Boris Lozac's Avatar
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    #16  
    I have a few words for people like you too, but, well, nevermind...

    You don't know how 1020 looks like, you are blind, YET, you find the guts to say the man is nitpicking, seriously?
  17. iamtim's Avatar
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    #17  
    Quote Originally Posted by Boris Lozac View Post
    You don't know how 1020 looks like, you are blind, YET, you find the guts to say the man is nitpicking, seriously?
    For god's sake, dude, get off my d*ck.

    Read what I wrote: "are you nitpicking because you're upset? Or is the mis-alignment actually that big of an issue?"

    I didn't say he was nitpicking. I asked a question to the OP which, oddly enough, is not you. So lay off.
  18. LiveTilesRus's Avatar
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    #18  
    If I had your experience I would call it a day and buy something else and a point and shoot. That gap is ridiculous.
  19. explosive0's Avatar
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       #19  
    Quote Originally Posted by iamtim View Post
    Easy there, I wasn't doubting you. I was just saying I couldn't see it in the pics, and that I haven't looked at the 1020 so I don't know what it should look like. If I had to swap a phone as much as you have, I'd be upset too.

    That said, if the phone works as it should and the camera doesn't wiggle, are you nitpicking because you're upset? Or is the mis-alignment actually that big of an issue?
    I've just read through and I don't think I should respond to this. I can't even tell if you're trolling or not.
  20. Nick_1020's Avatar
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    #20  
    Quote Originally Posted by iamtim View Post
    For god's sake, dude, get off my d*ck.......
    Shouldn't that be 'get off my back'?
    dubbaYous likes this.
  21. ArthJar's Avatar
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    #21  
    Kicking aside the stupid comments in this post...

    @OP: Did you try pressing it to place already?
  22. explosive0's Avatar
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       #22  
    Quote Originally Posted by ArthJar View Post
    Kicking aside the stupid comments in this post...

    @OP: Did you try pressing it to place already?
    It's snug and tight already. I tried pressing lightly, but it didn't even show any signs of movement. If you look closely, you can see some component under - not sure what it is. I don't want to damage it.
  23. iamtim's Avatar
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    #23  
    Quote Originally Posted by explosive0 View Post
    II can't even tell if you're trolling or not.
    Sigh.

    No, I'm not trolling. I can't see what you're upset at in the pictures. I don't have a 1020, I've never seen one in person, and I don't know what they should look like.

    Let me rephrase my question. Since I don't know what I'm looking at/for, is the gap you see really noticeable or is it exacerbated by your frustrations from having to deal with so many phone exchanges (which is completely understandable and something I've done myself)?

    I'm just trying to find out if what you see is something you can live with or not.
  24. Boris Lozac's Avatar
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    #24  
    Maybe it's AT&T package guys throwing boxes like they just don't care. It's crazy that three in a row have problems.

    Btw, THIS, does not look strange to you?

  25. iamtim's Avatar
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    #25  
    Quote Originally Posted by Boris Lozac View Post
    Btw, THIS, does not look strange to you?
    Never thought I'd say this, but...

    ...thanks, Boris, for circling the problem and providing a "normal" picture. Now I see the issue and yes, that's not right. That's certainly not something I'd accept.
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