1. Rich Reeves's Avatar
    My girlfriend just went into an o2 store in Bromley, London and was told she couldn't have a 64GB Lumia 1020 as it's been recalled!

    They had them yesterday but were apparently told this morning not to sell any and send their stock back.

    Anyone else heard anything about this??
    10-07-2013 08:19 AM
  2. gsquared's Avatar
    Post a link or we call BS!
    10-07-2013 08:28 AM
  3. Pawlee's Avatar
    Any reasoning? Mine seems fine.
    10-07-2013 08:33 AM
  4. Rich Reeves's Avatar
    gsquared - I haven't seen or heard anything!! That's why I posted. They told her they couldn't sell her one as they've been recalled, but I can't see any Nokia or o2 announcement anywhere... Also, why would I make this up?

    Pawlee - Mine is fine too!
    10-07-2013 08:39 AM
  5. Nick_1020's Avatar
    Not heard anything...you'd think this would be on Twitter or somewhere by now if true?
    10-07-2013 08:43 AM
  6. andrewkeith5's Avatar
    If it's O2 it's almost definitely BS from the sales person. I haven't yet met any O2 sales person who takes Windows Phone seriously, they only ever push Android and iPhone - sadly its effectively unwritten company policy :(
    10-07-2013 08:49 AM
  7. Rich Reeves's Avatar
    I can't see why the guy in the o2 store (or my girlfriend!) would make it up though. He didn't try and sell her anything else, just said you'll have to come back in a couple of weeks. Also, same guy was happy to sell it to her when she was in there yesterday!
    Last edited by Rich Reeves; 10-07-2013 at 08:58 AM. Reason: Clarity
    10-07-2013 08:55 AM
  8. Nick_1020's Avatar
    Recalled or re-ordered?

    I notice that the O2 shop is awaiting yellow 1020s but they're still selling the black model.
    10-07-2013 08:59 AM
  9. tweedie's Avatar
    na, just spoke to o2 online chat with a rather nice lady called Rebecca.
    It is still being offered for sale and there is no product recalls.
    10-07-2013 09:05 AM
  10. Rich Reeves's Avatar
    Recalled. He said he had them but couldn't sell them as sending them back.
    10-07-2013 09:05 AM
  11. Rich Reeves's Avatar
    Odd. Wonder what the guy was doing!? As I said, he didn't try to sell her anything else. Surely he'd only be missing out on a commission if he didn't sign her up!?
    10-07-2013 09:09 AM
  12. Graphic_Delusions's Avatar
    I just phoned o2 and they have not heard anything about a product recall.

    With that said, I am getting a replacement Lumia 1020 because I am not happy with the battery performance.

    The operator mentioned that he has received several other customer's phoning with the same problem and that the replacements appear to have the problem sorted.
    10-07-2013 09:16 AM
  13. pezley's Avatar
    You will often find in retail, shops are asked to 'recall' something. It has nothing to do with a problem with the item, it's often to do with shops moving stock around. If you have a shop which is selling 10 x 1020's a day and another selling none, you will move the stock to the store more likely to sell things. The reason he may have had them and unable to sell them if simply because it's taken off their stock level by head office. GAME used to do the same thing with console hardware all the time.
    10-07-2013 09:36 AM
  14. Rich Reeves's Avatar
    Thanks for the clarification Pezley. Must be that. Would have thought they'd leave them with at least one though!
    10-07-2013 10:51 AM
  15. lnsertName's Avatar
    I must add, i know of 3 64GB, O2 1020's that have the same fault (like something is constantly pressing the screen), so maybe they have recalled because of this?

    Communication lacks in most companies, so the fact that you are getting different stories from different places sounds about right.

    The 3 handsets are from different stores too.
    10-07-2013 11:16 AM
  16. BannersI's Avatar
    Had the black 1020 on pre order, turned up on UK launch day with a dodgy screen, digitiser gone wild with random fake keypresses and the back softkey failing. Replacement has no similar issues, but battery doesn't seem to last particularly well, although have glance and double tap to wake enabled.

    Otherwise great phone, only complaints is the lack of inbuilt QI and limited NFC (no concept yet of trusted tags to avoid confirmation prompts and no NFC macros).
    10-07-2013 03:52 PM
  17. buxz777's Avatar
    You will often find in retail, shops are asked to 'recall' something. It has nothing to do with a problem with the item, it's often to do with shops moving stock around. If you have a shop which is selling 10 x 1020's a day and another selling none, you will move the stock to the store more likely to sell things. The reason he may have had them and unable to sell them if simply because it's taken off their stock level by head office. GAME used to do the same thing with console hardware all the time.
    this sounds about right to me , i rung yesterday for a swap for my yellow 1020 and they had no stock so i wouldnt be suprised if they are calling some back for online reserved orders that are slowly building up , they said it would be about 5 days or i could have the black one , i went with the black one instead but it would make sense as to why some shops say they have to send them back to warehouse etc

    if they cant get them from nokia asap it would make sense to call some back from shops that arent selling well to fufill orders ;-)
    10-08-2013 03:20 AM
  18. montsa007's Avatar
    Maybe the sales rep is paid commission per sale and he gets more commission on some other competitor device?
    10-08-2013 11:44 AM
  19. Jcmg62's Avatar
    O2 are plugging windows phone on their homepage, so can only assume all is well and you probably just got a bone idle sales rep who couldn't be bothered going to the back room.......

    http://forums.windowscentral.com/e?l...token=Vlb6Fahq
    10-08-2013 11:50 AM
  20. Jcmg62's Avatar
    Oh, and they've ran out of yellow ones, which must be a good sign
    10-08-2013 11:51 AM
  21. Pollis559's Avatar
    I've been having battery issues with a Vodafone 1020. See here:

    Re: Lumia 1020 battery / warm issue........ again. - Nokia Support Discussions

    Please sort it Nokia/Windows as the phone is great and the camera amazing. Just want it to last more than 10 hours on standby
    10-10-2013 03:07 AM
  22. Graphic_Delusions's Avatar
    Just received my replacement 1020 today, just charging it up now and will test out the battery.

    On another note, I've noticed that the phone doesn't 'rattle' as much (if at all) when I shake it to hear the ball bearings in the camera.
    10-10-2013 05:52 AM
  23. Nicholas Pateman's Avatar
    I can't see why the guy in the o2 store (or my girlfriend!) would make it up though. He didn't try and sell her anything else, just said you'll have to come back in a couple of weeks. Also, same guy was happy to sell it to her when she was in there yesterday!
    Commission, simple as that. Most mobile shops get commission for shifting iPhones. They don't give a crap what's better for the customer. They didn't even have the Lumia 1020 on the shop floor on day of launch and the 64gb is an exclusive to O2!
    10-10-2013 08:24 AM
  24. daniel_sherlock's Avatar
    Yeah all this, find you then best deal is bull. When I got my 1020 I was the only one and was treat like I had rabies, why did I want that phone? All the sales reps had iphones. Glad yesterday when I went in to get my accessory pack. There was a guy from Nokia in the store, he had the 920,820,925 a surface and the 1020 with the camera grip, showed me all the settings and demoed the phone. What a difference. Nokia \ Microsoft need to spend much more to breach the gap and get staff in shops behind the phones.

    Sent from my Nexus 7 using WPCentral Forums mobile app
    10-10-2013 03:20 PM
  25. Pollis559's Avatar
    What a difference a phone (new) makes.

    Decided to swap my phone (new batch delivered to Vodafone) and it has worked.

    Before swap >9% drain idle & 10 hrs battery life whilst doing nothing.

    After update <2% drain idle; over-night it only dropped 12% with wifi, data, email & social media updates.

    The only other thing I did differently with this phone was to charge it first when I brought it home instead of using it until it went dead and then charging it. I think I just had a lemon. Happy snapping.
    10-13-2013 03:44 AM

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