Weird 1520 problem

[Christopher Lindsay]

For about a week or so now I've been having issues with my 1520. At random times the screen will start shaking as if it's trying to scroll two directions and it will sometimes randomly click things on the screen. It pulls up Cortana alot and the capacitive buttons will stop responding all together. It only stops when I press the power button to turn off the screen but it just randomly starts later. I've tried a soft reset and that did nothing. Anyone have this issue before and have any idea what is causing this?

 

[roni09riku]

Maybe your screen is dirty. Try cleaning it first.

 

[zain1986]

Its a hardware problem. I have the same issue. It makes the phone unresponsive. U have to send it for repair to fix it.

 

[HoosierDaddy]

You mean like in these videos?: http://forums.windowscentral.com/nokia-lumia-1520/310081-my-1520-3-bit-dust.html#post2761889

Afraid its history.

 

[Christopher Lindsay]

YES YES YES!!! This is exactly what it's doing. Is this a common problem? It never did it until now.

 

[HoosierDaddy]

YES YES YES!!! This is exactly what it's doing. Is this a common problem? It never did it until now.

I never heard of any before mine. But someone posted a poll about a similar problem which may or may not have been related to bending the phone since some said it came and went when they put pressure on certain parts of the phone.

 

[JessPH]

Its a hardware problem. I have the same issue. It makes the phone unresponsive. U have to send it for repair to fix it.

Did you send yours for repair? Was the problem fixed?

 

[Christopher Lindsay]

Sometimes it happens over and over and other times it doesn't happen at all. Weird thing.

 

[zain1986]

I haven't sent it for repair yet. Iam waiting for a model which is free from this issue so i can get it replaced. Also i have yet to try hard reset, which solved the problem for some users.

 

[HoosierDaddy]

I haven't sent it for repair yet. Iam waiting for a model which is free from this issue so i can get it replaced. Also i have yet to try hard reset, which solved the problem for some users.

Hard reset did nothing for mine. Neither did NRT. I bought mine from B&H 5 weeks before the problem started. I showed them a video of it and ordered a replacement with a refund for the original when it got back to them. New one's fine so far (just a few weeks now) and the refund went smooth.

 

[Christopher Lindsay]

Hard reset did nothing for mine. Neither did NRT. I bought mine from B&H 5 weeks before the problem started. I showed them a video of it and ordered a replacement with a refund for the original when it got back to them. New one's fine so far (just a few weeks now) and the refund went smooth.

You used a different phone to record it?

 

[HoosierDaddy]

You used a different phone to record it?

No, it was done with mirrors. Just kidding. I videoed it with my wife's 925 or our spare 635 (don't recall which).

 

[lenspen2999]

applied any screen protector? some really causing this problem.

 

[HoosierDaddy]

applied any screen protector? some really causing this problem.

Don't know who you are asking. But I have never used a screen protector on any phone.

 

[Christopher Lindsay]

applied any screen protector? some really causing this problem.

I had a screen protector on mine for about a week before it got annoying lol.

 

[Christopher Lindsay]

After putting up with this issue for a few more weeks I finally caved in and got a new phone. Hopefully this replacement will fair better. It seems that the issue was due to the screen flexing but that's just a guess.

 

[HoosierDaddy]

After putting up with this issue for a few more weeks I finally caved in and got a new phone. Hopefully this replacement will fair better. It seems that the issue was due to the screen flexing but that's just a guess.

That's is a common guess and I don't question that it could be a cause but mine was never flexed and developed this problem to an extreme instantly and permanently at the end of running a benchmark program. So in my case at least, it suggests that some marginal component overheating is most likely the cause. I originally thought it might be some kind of malware because the benchmark app started running immediately after a soft reset! Now I think it was just luck since one of the symptoms of this problem is any program could get selected and started from the random imagined inputs.

 

[cbrines]

YMMV, but after disabling glance screen, my 1520 has not experienced this issue. (been six days now)

 

[Christopher Lindsay]

That's is a common guess and I don't question that it could be a cause but mine was never flexed and developed this problem to an extreme instantly and permanently at the end of running a benchmark program. So in my case at least, it suggests that some marginal component overheating is most likely the cause. I originally thought it might be some kind of malware because the benchmark app started running immediately after a soft reset! Now I think it was just luck since one of the symptoms of this problem is any program could get selected and started from the random imagined inputs.

I only say that because I could purposely make it do the problem by applying pressure the screen. It was doing it by itself even when I didn't apply pressure though.

 

[Christopher Lindsay]

YMMV, but after disabling glance screen, my 1520 has not experienced this issue. (been six days now)

I never used glance before (I think it's a stupid feature) and I still had the problem. Hopefully it fixes the issue for you.