- 06-09-2013, 05:19 PM #1
hey guys, i'm a android person but got my gf a lumia 521 and she loved it. I ended up purchasing one of the "bring your own phone" sim card kits for t mobile prepaid since the guy i bought the phone off of didn't give me a sim card with it but when the sim card was inserted the phone displayed some error message about the sim card (unfortunately i wasn't there when she put the sim card in so i don't know exactly what it said ) and now the phone wont boot up past the nokia screen, it goes straight to a blank blue screen and nothing else. any ideas what happened or how i can fix this? thanks.
- 06-09-2013, 05:52 PM #2
Take the sim card out what happens...
Reset the phone press hold power vol up+vol downTMobile Nokia Lumia 521 (GDR3/Black) - Prepaid Unlimited + 3gb Hotspot
AT&T Nokia Lumia 520 - Net10 AT&T
Retired Focus Flash (wp7.8 = 7.10.8862.14)
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- 06-11-2013, 12:43 AM #6
I am having the same problem!!! Today is only the 18th day I have owned the new Lumia 521.. It was fine this morning.. then on my way to work I pulled it out & it was turned off without me doing so.. When I powered it back on, it showed booted the Nokia name, then T-Mobile, then a blue screen & then turns off.. If I have it plugged into the charger and try to power on it does the exact same thing over & over again until I unplug it.. I have tried to reboot/master reset every way possible both with & without the sim card... I do not know what else to do!! Nothing I try works.. Its just stuck on blue! :(
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- 06-11-2013, 05:19 AM #9
ah the only problem with getting it replaced is that i bought it off a friend :( i will google that nokia care suite thing though thanks for the tip. i wish it was like an android where you can just plug it in and volia full access to install and reset like magic. i dont see what the big appeal for windows phones are if they blue screen like a desktop haha
06-11-2013, 10:48 AM #10
- 11 Posts
If you are getting a "Lightning bolt and a gear" normally this is achieved by holding the volume up plus the volume key.
The proper way to reset the device is to:
With the phone turned off, press Power key to turn ON the phone, then immediately press and hold Volume Down key.
- An “!” mark will appear on the display.
- Press the following keys in this order:
- Volume Up
- Volume Down
- Power Key
- Volume Down
- 06-27-2013, 03:57 PM #12
Ah my phone had the blue screen too. Then i did the power button power down, and the rest of the procider now when i try to turn it on it comes up with a 'Windows Boot' Screen. It says i have to insert my windows installation disc and restart my computer. I have No idea what this is?? so annoyed
- 06-29-2013, 08:53 AM #13
Hi, The message probably said" Sim card has to be updated, This is what happened to me when I got my Samsung s2 with sim included. This is how they get you
.You have to go to their store and get a new card and when you leave, you end up with a contract when they say there is no contract.
- 09-11-2013, 07:46 PM #17
Anyway thankyou I nearly wanted to pull my hair out. Just gonna wait and see what happens now.
***update*** yeah a factory reset happened, at least its working. Bless you sir.
- 09-30-2013, 08:15 PM #21
omg it's still happening, if i push the up button it ask me do i want a custom os system, i say yes and press up and it's just sits there for an hour on the same screen sayig downloading, then i stoped that then i did the down button and it's back to the same thing, it wont boot up to the main menue and it wont let me do a master reset I believe, what do i do? how does this even happen, is there a site i can go to to hook my phone up and let the computer do it'?
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