09-13-2015 04:54 AM
51 123
tools
  1. SkywolfNYNE's Avatar
    hey guys, i'm a android person but got my gf a lumia 521 and she loved it. I ended up purchasing one of the "bring your own phone" sim card kits for t mobile prepaid since the guy i bought the phone off of didn't give me a sim card with it but when the sim card was inserted the phone displayed some error message about the sim card (unfortunately i wasn't there when she put the sim card in so i don't know exactly what it said ) and now the phone wont boot up past the nokia screen, it goes straight to a blank blue screen and nothing else. any ideas what happened or how i can fix this? thanks.
    06-09-2013 05:19 PM
  2. Corepc's Avatar
    Take the sim card out what happens...

    Reset the phone press hold power vol up+vol down
    06-09-2013 05:52 PM
  3. SkywolfNYNE's Avatar
    It always go back to the blue screen with or without simcard. And doing the resets I even managed to get it to freeze on a lightning bolt and a gear symbol. I'm running out of ideas to get it to boot
    06-09-2013 08:28 PM
  4. stevethenerd's Avatar
    Contact Nokia... That sounds really bad. Being a new phone it should qualify for service.
    06-09-2013 08:36 PM
  5. Dustin Hodges's Avatar
    Perhaps use Nokia care suite to due a firmware reset on the phone?
    06-09-2013 11:42 PM
  6. Skohn's Avatar
    I am having the same problem!!! Today is only the 18th day I have owned the new Lumia 521.. It was fine this morning.. then on my way to work I pulled it out & it was turned off without me doing so.. When I powered it back on, it showed booted the Nokia name, then T-Mobile, then a blue screen & then turns off.. If I have it plugged into the charger and try to power on it does the exact same thing over & over again until I unplug it.. I have tried to reboot/master reset every way possible both with & without the sim card... I do not know what else to do!! Nothing I try works.. Its just stuck on blue! :(
    06-11-2013 12:43 AM
  7. Skohn's Avatar
    I have also managed to get my phone to show the lighting bolt & gear symbol.. as well as a " ! " symbol.. I'm am totally lost on wth is going on with this phone.. :(
    06-11-2013 01:15 AM
  8. WanderingTraveler's Avatar
    I have also managed to get my phone to show the lighting bolt & gear symbol.. as well as a " ! " symbol.. I'm am totally lost on wth is going on with this phone.. :(
    Have it replaced. If you're sure you've tried everything in your power to repair it, have it replaced.
    06-11-2013 01:50 AM
  9. SkywolfNYNE's Avatar
    ah the only problem with getting it replaced is that i bought it off a friend :( i will google that nokia care suite thing though thanks for the tip. i wish it was like an android where you can just plug it in and volia full access to install and reset like magic. i dont see what the big appeal for windows phones are if they blue screen like a desktop haha
    06-11-2013 05:19 AM
  10. nomegustaios's Avatar
    If you are getting a "Lightning bolt and a gear" normally this is achieved by holding the volume up plus the volume key.

    The proper way to reset the device is to:
    With the phone turned off, press Power key to turn ON the phone, then immediately press and hold Volume Down key.

    • An ! mark will appear on the display.
    • Press the following keys in this order:
      1. Volume Up
      2. Volume Down
      3. Power Key
      4. Volume Down
    ryaoni, goma, troysyx and 4 others like this.
    06-11-2013 10:48 AM
  11. Skohn's Avatar
    Thank you Nomegustaios!!! That worked perfect!! I am happy again.. My blue screen is now gone!!
    06-11-2013 03:30 PM
  12. daisyroberts's Avatar
    Ah my phone had the blue screen too. Then i did the power button power down, and the rest of the procider now when i try to turn it on it comes up with a 'Windows Boot' Screen. It says i have to insert my windows installation disc and restart my computer. I have No idea what this is?? so annoyed
    06-27-2013 03:57 PM
  13. Gilbert Wright's Avatar
    Hi, The message probably said" Sim card has to be updated, This is what happened to me when I got my Samsung s2 with sim included. This is how they get you
    .You have to go to their store and get a new card and when you leave, you end up with a contract when they say there is no contract.
    06-29-2013 08:53 AM
  14. Kenneth Wilson's Avatar
    i got the same boot screen too :(( any ideas?
    08-10-2013 10:19 AM
  15. ryaoni's Avatar
    My wife had the same thing (blue screen) happen with her Lumia 925, only 2 weeks after buying it. We tried all the resets and T-Mobile had to send a replacement.
    08-10-2013 10:46 AM
  16. Kanwaljeet Kaushal's Avatar
    @nomegustaios

    Thanks a lot man..it worked!!!
    kudos
    08-29-2013 03:47 AM
  17. tomarlyn's Avatar
    If you are getting a "Lightning bolt and a gear" normally this is achieved by holding the volume up plus the volume key.

    The proper way to reset the device is to:
    With the phone turned off, press Power key to turn ON the phone, then immediately press and hold Volume Down key.

    • An ! mark will appear on the display.
    • Press the following keys in this order:
      1. Volume Up
      2. Volume Down
      3. Power Key
      4. Volume Down
    That fixed my issue with the blank blue screen and continuous self reboots. Now I've got a pair of gears turning, factory reset?

    Anyway thankyou I nearly wanted to pull my hair out. Just gonna wait and see what happens now.

    ***update*** yeah a factory reset happened, at least its working. Bless you sir.
    09-11-2013 07:46 PM
  18. Rohit Agarwal2's Avatar
    how mch time it normally takes for factory reset ???? mine happening frm last half n hr
    09-22-2013 12:37 PM
  19. Rohit Agarwal2's Avatar
    hey do u noe hw mch tym it takes for factory reset ??
    09-22-2013 12:41 PM
  20. Tracy Cousins's Avatar
    Omg I tried everything,took to repair and they said no fix....thank u so much
    09-30-2013 04:21 PM
  21. Tracy Cousins's Avatar
    omg it's still happening, if i push the up button it ask me do i want a custom os system, i say yes and press up and it's just sits there for an hour on the same screen sayig downloading, then i stoped that then i did the down button and it's back to the same thing, it wont boot up to the main menue and it wont let me do a master reset I believe, what do i do? how does this even happen, is there a site i can go to to hook my phone up and let the computer do it'?
    09-30-2013 08:15 PM
  22. sanjeevkumar_me's Avatar
    Thanks :) It works
    10-02-2013 01:07 PM
  23. Heaven hlayiseka Chauke's Avatar
    when i want to switch off the keybad tone,and sound played afta checking airtime.and reducing data usage
    11-26-2013 08:44 AM
  24. Swaggarific Karleon's Avatar
    my lumia 520 did exactly the same today........am confused
    12-02-2013 09:05 AM
  25. skerro's Avatar
    I just got my Nokia Lumina 521 two months ago. I just got the BSOD yesterday. I just tried to

    -power on, press and hold volume down button..
    Then volume up, volume down, power...and it still gives me blue screen.any thoughts to fix this issue
    12-08-2013 10:44 PM
51 123

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