- 08-04-2013, 11:36 PM #1
The whole reason behind T-Mobile and Wi-Fi calling was to get rid of my land line. Well I have been holding back and it may be a good thing because of something I have noticed. For me Wi-Fi calling only connects when I turn on the phone and unlock the screen. If I am out of range of Wi-Fi and then return to a hot spot Wi-Fi calling will not connect until I turn on and unlock the screen. How long in the hotspot does not matter. My son-in-law called and it didn't go through so he called on my landline. I checked my 521 and it said no service "I have poor coverage at my house". The Wi-Fi calling square was blue and while I watched it turned green and my coverage said Wi-Fi calling. I will have to call customer service................calfee
08-07-2013, 12:19 PM #5
- 10 Posts
WiFi calling issues. I feel your pain. Mt wife and I have varying issues with WiFi calling enabling or sometimes not enabling. Most of the time it takes 3-5 minutes to enable, sometimes it will take up to 20 minutes, and other times it wont enable at all. I know from experience that turning the airplane mode on and off will get WiFi calling to enable very quickly, around 15 to 30 seconds.
I have also noticed that it will occasionally not enable with the lock screen on. On those occasions, I will keep the phone awake and watch it go through the gyrations of enabling WiFi calling: Blue tile, red tile, blue tile, red tile, blue tile, green tile, blue tile and then finally GREEN tile!
T Mobile has NO idea about the situation, so don't waste your time there. They told me that WiFi calling is never supposed to automatically connect and the toggling the Airplane mode on/off was the standard way of enabling WiFi calling. Nice. This is, I guess, a combo of hardware and software. Nokia and Microsoft need to fix the inconsistency associated with WiFi calling.
- 08-24-2013, 06:41 PM #8
Red means there was an error connecting. Usually due to slow and/or incompatible wifi, or not registering your 911 address online with tmobile.
Green means connected.
I am unsure whether the icon in the app list changes colors, but the live tile does.
- 08-24-2013, 07:00 PM #9
My tile has never changed color, but I am pretty sure I have been on WiFi calling, since the call quality changes tremendously and my bars jump from 1 to 4 or 5 when I turn it on. My tile does say WiFi Calling on it when I turn on WiFi calling though. I registered my 911 address long ago so I could do UMA WiFi calling on my Blackberry 8320.
My WiFi is always on. I have WiFi calling turned on, set to "WiFi preferred," and except when I am having problems, my WiFi quality and speed is very good. If I go outside and talk on the regular network, the tile just says "T-Mobile." When I come inside it autuomatically connects and the text changes to "WiFi Calling," but it stays blue. It has never been red.
I've had some trouble with my WiFi calling in the past, when my router was too close to my Wifi router. There was lots of echo and horrible sound. On those occasions I had to turn WiFi calling off until I took care of the WiFi problems.
- 08-24-2013, 07:13 PM #10
OK. I think I figured it out. Apparently my WiFi tile was an old one from before the Amber update. I deleted it and re-pinned it from the App. It how has a different picture and is green when WIFi calling is turned on :) Thanks Dustin.
But now, I've got to pin the regular phone button, so I can call when the WiFi is off. Not sure I need two phone buttons though, even if one does turn green.
- 08-25-2013, 07:34 AM #12
Last edited by Smyrna5; 08-25-2013 at 07:51 AM.
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