I just bought this thing and I'm so upset. For the first month or so it worked fine. All my pictures were excellent quality and the videos turned out great. I should point out that this is my first smart phone and I bought it for the purpose of photos and video.
In the past month, every time I film a video longer than 10-20 seconds (and sometimes even that short), it leaves me with a blank file that says 0:00:00. When I attempt to play it, I get an error message that says "Sorry, we can't play this video on your phone." If I attempt to upload the file, it also shows the 0:00:00, says it's an mp4 file and shows the megabytes but won't let me play it. I get a similar error message.
I've tried many things to fix it. I thought maybe I was running out of space, but I bought a huge memory card and assigned videos to be saved there and it still is happening. It's random, it seems. Yesterday I was able to film two 3min videos and they turned out fine. I tried to film a 10 minute video a few seconds later, and it failed. Because these are videos of performances I'm doing, I'm not able to check it to see if it's working mid-video. It's wasting a ton of time and frustrating me to the point of tears. At this point, I'm furious that I bought this phone. It's been a complete disappointment and I should have gone with a Droid.
Please, if anyone can tell me what's happening here, I'd really appreciate it. I haven't been able to find any answers online and the Nokia Lumia guides and support page are absolutely no help. Hell, their method for restarting the phone (they said to hold the power and the volume down key) didn't work! Nothing happens on mine when I try to do that!! I don't understand, is this thing defective or what? Someone PLEASE HELP!
In the past month, every time I film a video longer than 10-20 seconds (and sometimes even that short), it leaves me with a blank file that says 0:00:00. When I attempt to play it, I get an error message that says "Sorry, we can't play this video on your phone." If I attempt to upload the file, it also shows the 0:00:00, says it's an mp4 file and shows the megabytes but won't let me play it. I get a similar error message.
I've tried many things to fix it. I thought maybe I was running out of space, but I bought a huge memory card and assigned videos to be saved there and it still is happening. It's random, it seems. Yesterday I was able to film two 3min videos and they turned out fine. I tried to film a 10 minute video a few seconds later, and it failed. Because these are videos of performances I'm doing, I'm not able to check it to see if it's working mid-video. It's wasting a ton of time and frustrating me to the point of tears. At this point, I'm furious that I bought this phone. It's been a complete disappointment and I should have gone with a Droid.
Please, if anyone can tell me what's happening here, I'd really appreciate it. I haven't been able to find any answers online and the Nokia Lumia guides and support page are absolutely no help. Hell, their method for restarting the phone (they said to hold the power and the volume down key) didn't work! Nothing happens on mine when I try to do that!! I don't understand, is this thing defective or what? Someone PLEASE HELP!