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  1. albashiq's Avatar
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       #1  
    hi
    i got new 620 today
    and it was working fine for have day then start having weird things
    like when you in nokia music and listening to songs 1/3 of screen go black for second then go normal again like flashing

    then things getting worste when you click on par when you can write messages in that par same problem again half of it going black for second then return normal then do it again an again and again

    then phone start lagging let me explain it : when i click on any thing like search sign or sitting or anything in phone screen go black and in same time that blakc screen has multible clocks in it ( clock up right ) this happen for second then phone go to where you ordered him to go

    i do not think all these things normal for new device les that 24h in my hand
    i did not even down loaded any apps on it

    and done another thing that when i hitted back arow it show me screen with many words on each others you can not see anything

    any help please
    anyone has those strange problems in his 620 ?
  2. Technoloay's Avatar
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    #2  
    I do have this multiple clock screen bug; phew, i'm not alone in this!
    Here are some screenshots that I captured when it was on.
    Usually, a restart will fix the issue; it still an issue anyways!
    I face another issue that is also fixed by a restart (most of the time): One-ear headphones output.
    Click image for larger version. 

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    Click image for larger version. 

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  3. albashiq's Avatar
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       #3  
    same happening to me
    when i ckick in store juast now it go like this see pic
    ( by the way how i can get screenshots from my phone lol )
    and your first coctail color like pic happened to me to after factory reset :(

    Click image for larger version. 

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    Technoloay likes this.
  4. Konstantinos Michail's Avatar
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    #4  
    Quote Originally Posted by albashiq View Post
    same happening to me
    when i ckick in store juast now it go like this see pic
    ( by the way how i can get screenshots from my phone lol )
    and your first coctail color like pic happened to me to after factory reset :(

    Click image for larger version. 

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    Never had such a problem! Since you tried a hard reset i think you should return the phone as soon as possible if you are allowed.
  5. Technoloay's Avatar
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    #5  
    Quote Originally Posted by albashiq View Post
    same happening to me
    when i ckick in store juast now it go like this see pic
    ( by the way how i can get screenshots from my phone lol )
    and your first coctail color like pic happened to me to after factory reset :(

    Click image for larger version. 

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    How To Take Screenshots in Windows Phone 8 ^.^
    albashiq likes this.
  6. CrazyWP8's Avatar
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    #6  
    Hey guys ,
    You should really get you phone checked out , I have been using mine for a month and have not seen
    such a issue , even during multitasking
  7. TheLuminis620's Avatar
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    #7  
    Happened to me twice already the messed up screen but only happened when I restart the phone. Another restart fix the issue... The first happened more than a month ago, and second one happened just last weekend. Wonder what caused the issue.
  8. Mahdi Ghiasi's Avatar
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    #8  
    Happened to me just once, and after restarting phone, it solved.

    Do a hard reset, and if it didn't solve, then go for repair, or changing your device with another one.
  9. albashiq's Avatar
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       #9  
    another bug in my 620
    look at white bar where words shown see that blakc things flashing on it
    anyone has same thing

  10. Technoloay's Avatar
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    #10  
    Quote Originally Posted by albashiq View Post
    another bug in my 620
    look at white bar where words shown see that blakc things flashing on it
    anyone has same thing

    It's pretty obvious by now that something is wrong with your Lumia's display - and so is mine ^.^
  11. albashiq's Avatar
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       #11  
    another bug in nokia music
    see how some part from screen go missing in this case just missing but sometime that missing part goes black to and afect even background pic of artist to ( in this video thought did not happen )

  12. albashiq's Avatar
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       #12  
    Quote Originally Posted by Mahdi Ghiasi View Post
    Happened to me just once, and after restarting phone, it solved.

    Do a hard reset, and if it didn't solve, then go for repair, or changing your device with another one.
    can you tell me how you hard reset it
    i tried 3 bottun thing alot but not working for me
    power + vol down + camera
    when vibrate i release power bottun and kick holding other to until it log on but when it finish it just log on to my tiles screen
    like nothing happened like i just start it normally

    only reset thing working for me is one from sitting : reset your phone
    but this hard 3 bottun thing not working i tried it few times with no vein :(
  13. luv2skipow's Avatar
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    #13  
    Quote Originally Posted by Technoloay View Post
    One-ear headphones output.
    Happened to my 920once and scared the crap out of me as I thought it was a hardware issue.
    Reboot solved it as well
    Technoloay likes this.
  14. riyoshadqi's Avatar
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    #14  
    Me too!i've swap my l620 twice but this screen problem still happen..i think its a software bug maybe,cause if hardware problem,maybe you can't take screen capture while those error appears on screen *sorry for my bad english*
    Technoloay likes this.
  15. Mahdi Ghiasi's Avatar
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    #15  
    Quote Originally Posted by albashiq View Post
    only reset thing working for me is one from sitting : reset your phone
    but this hard 3 bottun thing not working i tried it few times with no vein :(
    So you tried setting -> about -> reset your phone, right? I asked this from Nokia Care twitter account, and they said this is hard reset. (it's same as buttons method), I think the buttons method is for when phone can't turn on...

    What is your OS/firmware version?
  16. albashiq's Avatar
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       #16  
    i did this twice : setting -> about -> reset your phone ----- and still have problems in it
    soo this equal 3 buttons method cuz 3 buttons did not worked

    my OS version : 8.0.10211.204
    Firmware revision number: 1030.5603.1250.0002

    i got mine from UAE - middle east
  17. albashiq's Avatar
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       #17  
    Quote Originally Posted by riyoshadqi View Post
    Me too!i've swap my l620 twice but this screen problem still happen..i think its a software bug maybe,cause if hardware problem,maybe you can't take screen capture while those error appears on screen *sorry for my bad english*
    can you tell us from where you got your lumia 620 and for swaping it twice and still has problem this is strange i think
    if you brought it from UAE like me maybe that mean they have bugged patch their of this mobile
  18. Naveen Prabhu's Avatar
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    #18  
    how to take screen shots in L620 ?
  19. chklumia's Avatar
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    #19  
    try to update the firmware,using ''nokia sofware updater for retail'',mine updated to 1030.5603.1304.6,i dont know whether the update fix anything,but it worth trying,if the problem persist.
  20. pbroy's Avatar
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    #20  
    I have the same issue with my lime lumia 620. I've tried everything and nothing fixed it. Tried hard reset (hold power and volume down) and restore to factory defaults. I bought mine from Expanses USA. It's a Chinese model. I've contacted Expanses via email for an exchange, but they have yet to respond. It's been a week already.

    For people that don't know how to take screenshots. It's power button and windows button at same time.
  21. Mahdi Ghiasi's Avatar
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    #21  
    Quote Originally Posted by albashiq View Post
    i did this twice : setting -> about -> reset your phone ----- and still have problems in it
    soo this equal 3 buttons method cuz 3 buttons did not worked

    my OS version : 8.0.10211.204
    Firmware revision number: 1030.5603.1250.0002

    i got mine from UAE - middle east
    Also mine is from UAE, and has exactly same OS and firmware version as yours.
    I had the problem again yesterday (second time), and again restarting phone solved it.
    If the problem still exists, I think you should take it to Nokia Care Center, or ask for a replacement.
  22. Technoloay's Avatar
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    #22  
    Mine is also from te ME - Jordan...
  23. Smg-Uk's Avatar
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    #23  
    Yesterday my 620 froze on a setting's screen so i turned the phone round to remove the back cover and the camera started taking photos and the flash was blinding my eyes lol anyway i pulled the battery and it went back to normal. And i've also had the time go all the way down the screen when i switched between apps which i also had to reset the phone for. Am hoping phone will be fine from now on though.
    Technoloay likes this.
  24. pbroy's Avatar
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    #24  
    Quote Originally Posted by chklumia View Post
    try to update the firmware,using ''nokia sofware updater for retail'',mine updated to 1030.5603.1304.6,i dont know whether the update fix anything,but it worth trying,if the problem persist.
    what version Nokia Software updater you use? I got my firmware up to 1030.5603.1304.0001. Still didn't fix the problem.
  25. tissotti's Avatar
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    #25  
    Quote Originally Posted by Smg-Uk View Post
    Yesterday my 620 froze on a setting's screen so i turned the phone round to remove the back cover and the camera started taking photos and the flash was blinding my eyes lol anyway i pulled the battery and it went back to normal. And i've also had the time go all the way down the screen when i switched between apps which i also had to reset the phone for. Am hoping phone will be fine from now on though.
    Btw py pushing power button for ~10 second you get the same effect as taking battery from the phone. Been the standard on touch phones for years.
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