- 09-20-2013, 08:59 AM #1
A few months back I broke my phone's screen while walking uphill, having it smash on a rock after falling out of my pocket. I got it repaired at a stall in my local town (They did a shabby job of it though, and the antennae seems to be damaged since I barely ever have any signal) and since then it's worked acceptably. (Although it only ever seemed to recognise firmer presses or from my thumbs (I'm guessing it's thermal or something?)
However this morning I woke up and it wanted me to update it, bearing in mind that the update requires me to press the touchscreen to begin, so it was definitely working previously.
A few minutes later, the update finished and it booted onto a different wallpaper to usual. The buttons on the side still work fine; volume, wake up, etc, however the entire touchscreen is dead. It doesn't vibrate when I touch the windows/back/search buttons and it does not respond at all- not even the slightest, to presses or gestures.
Is this a hardware problem that coincidentally occured the same time as the update; or has the update broken my phone?
Any suggestions to repair this would be greatly appreciated! Thanks
- 09-20-2013, 12:08 PM #2
09-21-2013, 09:41 AM #4
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Sorry to hear about your trouble. Maybe take it back to the place that repair it to maybe test another screen with your phone? Normally these kind of repair centers like to use compatible hardware that don't last long.
- 09-22-2013, 10:22 AM #5
I think it's due to the new Amber update. This update doesn't like anything but genuine digitizers.
The same thing has happened to me. It worked fine after I replaced the digitizer then I performed the update and now it's totally unresponsive. I am looking into flashing the rom to an older version. Perhaps it will kick in then.
- 09-24-2013, 09:02 AM #7
My daughter's phone has the same problem. Someone on the official nokia forum told me that obviously the 3rd party digitizer I used for a repair a few weeks ago just happened to fail at the exact moment that the update was done... that's just, like, really likely isn't it...? Has anyone found a way around this yet?
- 09-25-2013, 03:33 AM #9
- 09-25-2013, 11:11 AM #10
I've the same problem as Ashley Davies1.
I had some online support from Nokia through Facebook: they advised to do a hard reset.
After I did: no response, they advised to sent the phone to the Nokia Online Repair Service because it is in it guaranty period.
Well, i'm afraid they don't except the guaranty, because I replaced the touchscreen after a nasty drop.
Anyone a successful solution yet? Or sent the phone to Nokia Online Repair Service?
- 09-25-2013, 12:02 PM #12
I'm in the middle of a conversation with nokia care on live chat. They're saying they've never heard of this before. The phones cannot be downgraded. The only thing is to take it to an official licensed repairer and let them diagnose it.
- 09-26-2013, 10:15 AM #13
Aight, I solved it !
Luckily I didn't trow out my previous (factory) digitizer. Although it had a huge crack, I was always able to use to bottom half of the screen. So I reopened my phone, hooked up the original digitizer and entered my PIN (which is entered on the bottom half) and backupped all my previous data to the PC.
Then I downloaded the original factory firmware ROM, which is;
Variant ID : 7159782251
Varian Name : RM-846 CV NL VAR261764 13040 001 Black v2 Default
Product Code : 059R872
Software Version : 1030.5603.1304.0002
(you can download it on http://www.mrcrab.net/Nokia-Product-...ctCode=059R872 , and yes it does have almost every language)
After that, follow the flash guide on Manually Flash GDR2 ROM on Lumia 620 and use the above ROM instead of the Amber one used in the guide.
The amber update definitely ****s up non-official digitizers because it works like normal when you downgrade to the original version.
- 09-27-2013, 02:58 PM #15
=( care suite doesn't pick up my phone- Guess I can't flash it without unlocking my phone (Correct me if I'm wrong which I probably am; worst part is I'm stuck in the setup option so I can't even unlock it even if the digitizer did work)
stuff nokia; going HTC or samsung next time, got to put up with a broken phone for a 1.5 yr longer contract
nevermind; just read the flashing page correctly... Lumia 620 and RM-846 aren't listed in my Open Product list :'(
urgh I'm so impulsive; just looked and found an update page... Next time I should spend a little longer looking before posting ^_^
The update download servers are soooooo slow :'(
Last edited by Ashley Davies1; 09-27-2013 at 03:12 PM.
- 10-02-2013, 06:46 AM #21
I installed the most recent software and followed the steps instructed in the tutorial.
But I'm stuck on finding my device's code -see first attachment.
What's strange is that if i choose the refurbish option then the product code is shown -the second attachment. Any help on this?
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