1. martin joseph's Avatar
    I have been encountering problems with my Nokia Lumia 620 after the MS GDR2 & Amber update

    1.over sensitive touch screen (while scrolling down the home screen opens up an app)
    2.Non responsive keyboard (keys don't appear as I type)
    3. zooming in and out while browsing internet.

    I tried resetting & it works fine but after installing the updates the same problem persist.

    glance screen,data sense and other features works flawlessly

    Is anyone else encountering this problem & is there a quick fix?

    Thx,
    Martin
    09-23-2013 07:49 AM
  2. kamlesh_dhole's Avatar
    can't even press buttons
    martin joseph likes this.
    09-23-2013 08:55 AM
  3. Pulserider's Avatar
    Was the update done OTA?
    09-23-2013 08:59 AM
  4. Padmanabhan Krishnamurthy's Avatar
    Hey
    I am not experiencing any of the 3 problems mentioned In your post
    Nokia Lumia 920 with GDR2 and Amber
    09-23-2013 09:06 AM
  5. martin joseph's Avatar
    yes it was done wirelessly if that's what u are asking and now my keypad misbehaves at times. replying a simple msg could take up alot of time!
    09-23-2013 11:50 AM
  6. martin joseph's Avatar
    I have a friend using a 920 and his phone works well after the update as well
    09-23-2013 11:51 AM
  7. martin joseph's Avatar
    yup experiencing the same problem...we are in the same boat!
    09-23-2013 11:53 AM
  8. praveen_varma's Avatar
    same problem here keyboard not working after amber update help me plz...the update was done ota. even a hard reset didn't help
    Last edited by praveen_varma; 10-01-2013 at 10:52 PM.
    10-01-2013 11:40 AM
  9. sinime's Avatar
    I have been encountering problems with my Nokia Lumia 620 after the MS GDR2 & Amber update

    1.over sensitive touch screen (while scrolling down the home screen opens up an app)
    2.Non responsive keyboard (keys don't appear as I type)
    3. zooming in and out while browsing internet.

    I tried resetting & it works fine but after installing the updates the same problem persist.

    glance screen,data sense and other features works flawlessly

    Is anyone else encountering this problem & is there a quick fix?

    Thx,
    Martin
    Only time I've seen those problems was while charging, using a knock-off charger...

    Is this by chance happening only while charging?

    Maybe doing a reset by holding volume down + power until it shuts off will help?
    10-01-2013 11:53 AM
  10. martin joseph's Avatar
    I sent it over to Nokia care as the condition got worse,(screen on the left is completely non-responsive)
    nope its the same while charging as well but i do use other chargers on my device.
    I am waiting for Nokia care to get back to me.
    10-04-2013 02:32 AM
  11. Athull's Avatar
    The first problem of over sensitive touch might be due to the new touch settings as l620 now supports high senesitive touch, tried turning down touch sensitivity from settings?
    10-06-2013 10:19 PM
  12. martin joseph's Avatar
    no Athull its much more complex thn tht, its not over sensitive that's the issue but non responsive and sometimes even auto zooming n opening apps though not instructed to, its like the device is possessed or somethg!
    10-11-2013 11:43 AM
  13. martin joseph's Avatar
    I received my L620 from nokia care today and they have swapped the old touch screen with a new one (didn't cost me a penny as it's still under warranty) and it seems to be working fine, It was not software after all, I shall be monitoring and would post if somethg goes wrong, thx for the replies Team nokia!
    10-11-2013 11:47 AM

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