W
Windows Central Question
I hard resetted my Nokia Lumia 635, which means putting it back to its original factory settings. When it was on the loading screen, I took the battery out. It was taking too long to restart. Then I restarted it, and the Nokia words came up. After that the Windows 8 symbol appeared. Then the loading page with the two spin wheels and the progress bar came up. Once the black bar was fully white the :-( came up. The cellular phone shutoff, and it did this four more times. I need emergency help.