Hi everyone,
I'm new to the forum but I've been lurking for a few months now. I'd like to know if anyone's had some experience with Nokia's repair center in the US.
After talking to Nokia Care vie chat and email and trying their suggested fixes without result, I've decided to send my Lumia 710 for repair / replacement (whatever they decide) and it's on its way to Nokia's Texas Repair Center.
The issues I'm having aren't a deal breaker but they are annoying, and I'd rather have them replace or repair my phone before the warranty ends. Here's a list of the various problems I'm having:
1. slow wifi reconnecting on exit from lock screen. Sometimes wifi totally fails to reconnect and I have to launch it from settings.
2. static noise in headphones output when the phone is working (opening apps, retrieving data, etc.)
3. the volume button is really jumpy, meaning it's not incremental in a smooth way.
4. the back cover of my Lumia has started to get loose as well.
Anyways, I'm hoping I made the right decision and I won't have to report a customer service horror story. I'll keep everyone updated.
In the meantime, if anyone's had any experience sending their device back to Nokia, please let us know!
Thanks.
I'm new to the forum but I've been lurking for a few months now. I'd like to know if anyone's had some experience with Nokia's repair center in the US.
After talking to Nokia Care vie chat and email and trying their suggested fixes without result, I've decided to send my Lumia 710 for repair / replacement (whatever they decide) and it's on its way to Nokia's Texas Repair Center.
The issues I'm having aren't a deal breaker but they are annoying, and I'd rather have them replace or repair my phone before the warranty ends. Here's a list of the various problems I'm having:
1. slow wifi reconnecting on exit from lock screen. Sometimes wifi totally fails to reconnect and I have to launch it from settings.
2. static noise in headphones output when the phone is working (opening apps, retrieving data, etc.)
3. the volume button is really jumpy, meaning it's not incremental in a smooth way.
4. the back cover of my Lumia has started to get loose as well.
Anyways, I'm hoping I made the right decision and I won't have to report a customer service horror story. I'll keep everyone updated.
In the meantime, if anyone's had any experience sending their device back to Nokia, please let us know!
Thanks.
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