1. Leonardo Alves's Avatar
    Hi WPCentral, just got my Lumia 720 yesterday. I am trying, but i can't turn it off. Every time I push the power button and scroll the screen wallpaper to the bottom, it turns off and turns back on automatically. Is this normal ?

    Thnx for all help.
    06-05-2013 10:26 AM
  2. Vaibhav Chauhan's Avatar
    No it should not turn on, unless its charging, while charging phone will always turn on itself. Otherwise it could be a stuck key? Or a software issue.
    06-05-2013 11:07 AM
  3. Leonardo Alves's Avatar
    No it should not turn on, unless its charging, while charging phone will always turn on itself. Otherwise it could be a stuck key? Or a software issue.
    Oh its charging lol. I had no idea that it always stay on when charging. Thank you so much. :D
    06-05-2013 11:13 AM
  4. Vaibhav Chauhan's Avatar
    You're welcome, but hitting thanks is the right way to go. ;)
    Jonathan Mapile and Dhani_muh like this.
    06-05-2013 11:17 AM
  5. Vaibhav Chauhan's Avatar
    Btw here is a gift from halfbrick studios. this just came out. Grab it before it gets priced.
    Jetpack Joyride | Windows Phone Apps+Games Store (United States)
    06-05-2013 11:18 AM
  6. Ria Chatterjee's Avatar
    I cant turn off my lumia 720- 1 month old fon. It switched off automatically and thereafter i am unable to turn on. even after charging for an hour my fon seems not to respond. Can anyone help me out?
    Plz help!!!
    07-02-2013 10:21 AM
  7. OzRob's Avatar
    I cant turn off my lumia 720- 1 month old fon. It switched off automatically and thereafter i am unable to turn on. even after charging for an hour my fon seems not to respond. Can anyone help me out?
    Plz help!!!
    Press and hold Power + Volume Down buttons for about 15 seconds to do a soft reset.
    07-02-2013 08:03 PM
  8. Diedier's Avatar
    I cant turn on my Lumia N720, i took a pict and afther that there whas the black screen, and he swiched himself of !! cant turn on no more ... Whats the problem ?? Tryed to recharge, tryed to take out Card, nothing happens no more ... Phone DEATH !!!
    07-22-2013 01:15 PM
  9. Leonardo Alves's Avatar
    I cant turn on my Lumia N720, i took a pict and afther that there whas the black screen, and he swiched himself of !! cant turn on no more ... Whats the problem ?? Tryed to recharge, tryed to take out Card, nothing happens no more ... Phone DEATH !!!
    Volume down button + Power button, hold it until the phone vibrate, and will back to normal. I got this inssue 3 times D:
    07-22-2013 07:02 PM
  10. bijendra's Avatar
    Just in 72hrs Lumia 720 is dead !!
    I plugged in the charger yesterday and its boom. There were atleast 5 people at Nokia care for similar or different issuses with Lumia 720.
    However they refused to replace the device after a lot of argument. Then I went to the shop from where I bought it as he promised me to replace it with in 5 days.
    Now, waiting for the new device. As it comes I am going to sell it to the shop owner or in OLx.
    I bought this phone with a lot of expections from NOKIA and TRUST for quality. I am DONE !! They don't deserve it.

    Good bye MS and NOKIA
    08-06-2013 10:21 PM
  11. Amrit Seth's Avatar
    I bought a Lumia 720 this week, it was all going fine except the volume issues (that can be tolerated), but tonight while I was talking to a friend of mine, the sensors that black out the screen when the phone's near one's ear/body, were not working. After disconnecting the call I realized that the screen was frozen.
    I cannot do a single thing, there's no touch issue this I know, but nothing's working, I tried pressing every button separately and with different combinations but all gone to waste.
    Please help me out people?
    08-11-2013 02:11 PM
  12. OzRob's Avatar
    I bought a Lumia 720 this week, it was all going fine except the volume issues (that can be tolerated), but tonight while I was talking to a friend of mine, the sensors that black out the screen when the phone's near one's ear/body, were not working. After disconnecting the call I realized that the screen was frozen.
    I cannot do a single thing, there's no touch issue this I know, but nothing's working, I tried pressing every button separately and with different combinations but all gone to waste.
    Please help me out people?
    Press and hold Power + Volume Down buttons for about 15 seconds to do a soft reset.
    08-11-2013 07:39 PM
  13. Sanga Sontundu's Avatar
    I guess with mine its a software issue.........It shut down on its own, i was advised to do soft rest............ever since then when i switch it off it powers
    itself on again, what must i do to stop this?
    10-18-2013 05:14 PM
  14. ardaozkal's Avatar
    Btw here is a gift from halfbrick studios. this just came out. Grab it before it gets priced.
    Jetpack Joyride | Windows Phone Apps+Games Store (United States)



    it was and it will be free forever





    Sent from my Lumia 620 using Tapatalk
    10-18-2013 06:12 PM
  15. seventeenapg's Avatar
    Someone mentioned here thread to connect to computer and then click remove hardware safely. When this is completed your phone will switch off correctly. You must do this each time you disconnect from computer. I have the same problem but did not try this yet.
    10-24-2013 09:22 PM
  16. Crabby Abie The Queen T-Flo's Avatar
    Someone mentioned here thread to connect to computer and then click remove hardware safely. When this is completed your phone will switch off correctly. You must do this each time you disconnect from computer. I have the same problem but did not try this yet.
    I feel sorry for myself it didnt work for me... sometimes i wish i didnt update...it messed up even my battery backup.
    11-10-2013 03:55 AM
  17. Gaurav Paul's Avatar
    Try a soft reset before you remove hardware safely.

    Check this thread for improving battery life Improving battery life after updating to Amber.

    Hope it helps
    11-14-2013 03:03 AM
  18. seventeenapg's Avatar
    I checked out the"remove hardware safely" and my windows 8 does not show my lumia under removable hardware. No amount of software soft resets is fixing it either. Also, i did a hard reset and the phone even then would not switch off before i loaded any of my apps. Hope its fixed in gdr3.
    11-17-2013 05:51 AM
  19. seventeenapg's Avatar
    I got a new 720 and the same thing, it will not turn off. I think i may have an idea tho. If i put phone in flight mode and then switch off it will do it. Now i narrow it down to Bluetooth, it seems to be causing the problem. Can someone else check this as well?
    12-02-2013 08:51 AM
  20. Gaurav Paul's Avatar
    Try turning off data and then switching it off.
    12-02-2013 10:21 AM
  21. Crabby Abie The Queen T-Flo's Avatar
    I noticed that when phone is warm, it doesnt turn off...needs to be cooled down before u can turn it off...
    12-08-2013 07:12 AM
  22. ardaozkal's Avatar
    I noticed that when phone is warm, it doesnt turn off...needs to be cooled down before u can turn it off...
    weird...
    01-19-2014 06:27 PM
  23. seventeenapg's Avatar
    weird...

    Listen, the phone just wont turn off, simple as that. There is no definite answer, some say this some say that. I have tried everything and it is just the luck of the draw when it actually does turn off. I just hope it is fixed in black/gdr3
    01-22-2014 08:12 AM
  24. ShreyansShah's Avatar
    I noticed that when phone is warm, it doesnt turn off...needs to be cooled down before u can turn it off...
    heard this for the first time. i noticed sometimes phone takes time to go off completely. but i dont think it such a case.
    our phone is different than PC, and it doesnot cools down as PCs before going off.
    01-22-2014 07:45 PM
  25. krishna T's Avatar
    Try switching off the phone (immediately after boot). This solved the problem for me.
    01-24-2014 03:12 AM

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