4K all the way

You probably don't NEED a 4K webcam, but we love Logitech's BRIO 4K anyway

Long live Windows phone

Contrary to popular belief, Windows phone won't die anytime soon

XP-YESSSSSSS

Dell's already awesome XPS 15 gets even better in 2017

Surface Pwn 5

Surface Pro 5, Project NEON details leaked on LinkedIn?

Redefining the PC

Why Microsoft's Surface phone could be MUCH more than a mere 'phone'

Surface table meets Windows 10

Yes, we did put Windows 10 on the original Surface table ... and it rocks

Cream o' the crop

Before buying a Microsoft laptop, check out our pick for the absolute best

Simple and secure, just the way I like it

We think Windows 10 Cloud is a great idea, here's why

uber micro

Halo Wars 2 has something for everyone. Here's our full review.

Oldie but goldie

We reviewed Microsoft's decade-old Surface table

Creators Update comin' at ya

These are the coolest new features in the next big Xbox One update (video)

Buyer's guide

The Razer Blade 14 is the best laptop Razer has to offer

Windows 10 app gems

10 terrific Windows 10 apps you should be using

Tower of power

Here's what we think of Dell's XPS Tower Special Edition

Quite a deal

Grab the complete C# coding bootcamp for $41!

Your go-to laptop guide

Introducing our ultimate laptop buyer's guide

Listen here

Attn Android and iPhone users: What you need to know about Windows phone

Old is new?

The original Surface Pro still holds its own in the 2-in-1 world

Xbox Greenlight?

No, internet, Microsoft isn't opening Xbox to all UWP games

Falling in love

HP Envy 34 review: An ultrawide curved all-in-one after my heart

< >
Welcome to the Windows Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 7 of 7
  1. Rallicat's Avatar
    Member

    Posts
    85 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #1  
    I've heard from a reliable source inside 'Everything Everywhere' (Orange & T-Mobile) that they have STOPPED SHIPPING the Lumia 800 to stores until Nokia fix the battery problem.

    Furthermore, the repair department at Everything Everywhere are automatically 'failing' all Lumia 800's that come to them with a reported battery /charger issue. They aren't testing or checking them - they just mark them as failed, and send them back to Nokia.

    The same source has told me a maintenance update is scheduled for release on 1st December, but has no details about what the update will do.

    Clearly there is a serious problem here, serious enough that EE have stopped shipping the Lumia 800 to their stores.

    At least this means that it's not just a group of vocal users that Nokia has to deal with, but a major Network operator who must also clearly be dissapointed with this.

    We will have to wait and see what the update brings, but the pressure is now on Nokia to address the battery concerns, and fast!
  2. TheWeeBear's Avatar
    Retired Moderator

    Posts
    5,293 Posts
    Global Posts
    5,295 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #2  
    Perhaps Nokia will release the 'Charge the battery to 100%' fix sooner than they had planned now then. :)

    Or maybe not. Who knows.

    It's still available on their websites. :)
  3. z33dev33l's Avatar
    Member

    Posts
    839 Posts
    Global Posts
    1,187 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #3  
    Until you can pin sources or have some weight I'd not concern myself with such a claim. both providers sell phones much more broken than this, I doubt they're flipping out over the minority getting shorted out of a bit of battery.
  4. Rallicat's Avatar
    Member

    Posts
    85 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #4  
    Quote Originally Posted by z33dev33l View Post
    Until you can pin sources or have some weight I'd not concern myself with such a claim. both providers sell phones much more broken than this, I doubt they're flipping out over the minority getting shorted out of a bit of battery.
    For obvious reasons I can't reveal details of the source, nor am I prepared to reference what position they hold or the department they work in. This is for their protection. I accept that their information is simply that of an employee - but I beleive them io be in a good position to comment on what EE are doing in response to these issues.

    You are quite right, network operators are pushing out plenty of fairly shody handsets, but it should also be taken into account that even prior to the Lumia 800's launch, many commentators were reporting that Network operators had high hopes for Windows Phone, as they don't want the SmartPhone market boiling down /entirely/ to Android & iPhone.

    The 'minority' of users of which you speak have so far been difficult to quantify. How many users are affected? Is it a fault? A Software issue? A load of fuss about nothing? If my source is correct, then the 'minority' must be large enough for EE to have taken this action, and the problem must also be real enough for them to have taken this action. A large company like EE don't just stop shipping a phone that they're heavily investing in with marketing and launch offers because of a tiny minority or a non-event.
  5. z33dev33l's Avatar
    Member

    Posts
    839 Posts
    Global Posts
    1,187 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #5  
    Just saying, as far as quality goes, Nokia would be more likely to issue a recall than orange or t-mobile.
  6. Rallicat's Avatar
    Member

    Posts
    85 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #6  
    Quote Originally Posted by z33dev33l View Post
    Just saying, as far as quality goes, Nokia would be more likely to issue a recall than orange or t-mobile.
    Oh I agree - only the manufacturer can issue a recall, but once stock of a certain handset has been bought up by a reseller or -in this case- a network operator, they have a certain amount of discretion in what they do with it, and if they feel the need to hold it back because of a problem, then that's their decision.

    It's also possible that they're holding stock back, because they've got a high number of requests for replacement handsets - requests they wouldn't be able to satisfy if they distributed the stock they have out to their stores.

    Now, granted, the reason for holding it back could be that a genuine problem has been identified, or it could simply be that they feel there is a perceived problem due to what has been happening on the Nokia forums and elsewhere. That decision -if true- has been made fairly 'high up'!
  7. yloop's Avatar
    Member

    Posts
    27 Posts
    Global Posts
    34 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #7  
    I work for Orange, we're still shipping the phone as normal, it's still on the website and still available for the sales, upgrades and retentions teams to ship.

    There have been a few returns due to battery issues however the handsets are being tested and going back into the care loop as normal. The return rate for this handset is very low compared to other new release handsets.

    Not sure which department your source is in, (PSL2 maybe, they deal with advanced faults once frontline get to the end of standard diagnostics) but there is nothing happening on the scale you've been told.

Posting Permissions

";