My Lumia 800 is completely frozen, I can't do anything at all.
I was browsing the Internet and I just finished watching a video on YouTube and went back to the browser.
I was listening to music in the background as well (through Zune) and after a few seconds everything just stopped operating within the phone - even the music.
I made a video to demonstrate the issue here:
What to do? I can't seem to turn off the phone in any way.
Edit: A soft reset worked. Hold down the volume down button and the power button for 10 seconds and it should restart successfully.
This happened to me exactly yesterday. I was fiddling with my headphone which cut out due to the wire being sketchy. Maybe WP7 has trouble when it the headphones disconnect/reconnect too quick (quicker than if you actually unplug/replug)?
My nokia lumia 800 has frozen as well, i was listening to music and the music just cut out, now my phone isnt working at all its just frozen, i have tried to hold down the power and down volume botton but it isn't restarting? any other ideas of how to fix this problem? without having to take in for repair?
Please help :(
Basically it details a Nokia firmware recovery procedure if the firmware on your phone screws up. You would need to ensure you download the exact same firmware as your phone (Nokia Care Suite can give you the serial code, which you can then look up on Navirfirm).
This procedure helped when I did a firmware update on my phone which had worked previously, but which for some reason decided to make my phone cycle on and off without allowing me to use it. I copied my firmware files to a RM-817 folder which enabled Nokia Care Suite to perform a firmware recovery that it otherwise wouldn't have been able to do :)
Hey, I have exactly the same problem right now, I have tried holding the down volume + power button. the power button alone for 1 mit. the camera button. and honestly my battery was fully charged. it just went off when I was listening to music. it won't charge either. I am not supposed to be out of communication.
Guess what, I just warmed it a bit on fire and it's back.
Last edited by Thierno Barry; 05-10-2013 at 12:36 PM.
Had this exact problem. Was listening to music on phone and browsing internet suddenly screen froze.
Tried power off button for 10 seconds didn't do anything tried all three buttons didn't do anything! The phone was completely frozen for approx. 20 mins and then I held down all three buttons again ( vol + Power) for 20 seconds and the phone rebooted this is the second time I have had to reboot but its never been un-responsive for this long!!!
Really worrying considering nokia say their lumia shouldn't freeze as it runs on os?
I cannot possibly thank you enough for taking the time to update your post with the solution. I am preparing for a trip to attend my brother's wedding (after which I am having major surgery - I kid you not); my day, seriously, involved a baby fox in the barn (found DEC icensee to come and get him), a chipmunk in the house, and then when I thought nothing else could go wrong, around midnight my doorbell rang so strangers could tell me that my neighbor's donkeys were in my front yard. I reached for my phone to call the neighbor - no music playing, no YouTube, I haven't even learned how to do any of that on the phone yet - and my Nokia lumina FROZE. I am trying to round up donkeys by myself, I haven't packed, I am realizing I will get no sleep tonight, and am contemplating driving across the state, finding, and being at the wedding with no phone, no camera, no video, no way to show family members any photos of my home, etc. and no way to contact anyone since I can't access any of the numbers. An hour and a half later, donkeys walked home on dark 4th of July road by neighbor, I tried the internet in desperation, and your post FIXED THE WHOLE THING. I wish you total good karma and anything else you want in life. You did me a good turn with that post edit. Thanks.
Thank you ever so much for this invaluable advice,my husbands lumia 800 turned itself off whilst listening to a music cloud app and froze that way,your advice got it back on and working again,really can't thank you enough,you've saved me a trip to my local(ish) phone shop and a bill for I don't know how much...Thank you =)
Thanks ever so much for updating the original post with the fix! My mums work lumia just froze and only having android and blackberry experience I was at a loss and suggested she just left the battery drain to get it tho restart. this saved us hours thank you