I pre-ordered a Lumia 800 back in November and received it in December when it was launched here in Hong Kong. The lack of tethering was a big problem for me, but I decided I would wait for the eventual update, since I really wanted Nokia Drive and Maps. So I was surprised that neither of these applications were on the phone, and when I contacted Nokia, I was told that they were not available on the Hong Kong release of the phone. I complained that i) both features were highlighted on Lumia advertising on Nokia's HONG KONG website, and ii) this was my primary reason for selecting the phone. After another complaint and long delay, I was told that the two apps would eventually be made available through the marketplace. Another month, another complaint and the local customer service rep said that there was no information at this time and she refused to let me discuss the situation with someone more senior.
So i'm stuck with this phone that doesn't have the main apps I wanted, STILL doesn't have tethering and also has poor battery life. It's not just that I'm a dissatisfied customer, but they have falsely advertised the product features (probably through carelessness.. they removed the mention of those features after my complaint) and they have no right to ask me to wait indefinitely for a solution. I can't even understand why they would purposely omit these apps for a particular market? Is there anything I can do to get a satisfactory outcome from this situation?
So i'm stuck with this phone that doesn't have the main apps I wanted, STILL doesn't have tethering and also has poor battery life. It's not just that I'm a dissatisfied customer, but they have falsely advertised the product features (probably through carelessness.. they removed the mention of those features after my complaint) and they have no right to ask me to wait indefinitely for a solution. I can't even understand why they would purposely omit these apps for a particular market? Is there anything I can do to get a satisfactory outcome from this situation?