Lumia 810 purchased at full invoice from T-Mobile, on a value plan. I am qualified for an unlock code.
Called T-Mo and had unlock requests put through. Twice now I got rejected with an email stating "After review of the account we have determined that the device is not in use with the corresponding mobile number." I have twice called T-Mobile and had them verify that the correct IMEI is on the phone number in question.
Anyone successfully retrieved an unlock code form T-Mo for this device?
The one time I got that message was when I hadn't put the sim card in the phone and used it at all on the line I was calling about. I've also been told that you should probably wait about 72 hours or so after you insert your sim and use the device before requesting the unlock.
I'll put in an unlock request in the next couple days and see what they do about it.
I recently put in an unlock request. The 810 is not on their unlock database since it won't recognize my IMEI. I told them to push it through anyway so I'll let you guys know once I get an update on this.
Hate to ask this, but is it a generic code that can be entered anytime? Reason being, is that I bought my phone outright from Microsoft and I've been using T-mobile prepay from day one. I might was well unlock it for "just in case".
I ve called Nokia support and asked them about not seeing APN on the menu. According to the rep who then spoke with tech support level 2, once the Lumia 810 becomes unlocked, the APN setting will appear in the Cellular Settings menu section.... So lets hope he is correct Can anyone confirm?
Last edited by Monteverdi2012; 12-02-2012 at 03:26 AM.
You will have to call T-mobile customer service at 800 937-8997 or 611 from your handset. I assumed that you are currently a T-Mobile customer right?
No, I'm not a T-Mobile customer right now. And I can't them be because I'm not US citizen.
So I figured out that I must send a fax to T-Mobile with a copy of the original sales receipt showing the Full Retail Purchase Price of the handset.
Unfortunately T-Mo specialists in online chat don't know a real full retail price of Lumia 810. They redirects me to their sales channels. But this channels accepted only by phone :(
On Microsoft Store I can choose only an "Replacement device (No contract changes)" option. Its cost $449. Is it a full retail price?
Can you tell me the cost at which you bought your phone?