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  1. tai4de2's Avatar
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       #1  
    Lumia 810 purchased at full invoice from T-Mobile, on a value plan. I am qualified for an unlock code.

    Called T-Mo and had unlock requests put through. Twice now I got rejected with an email stating "After review of the account we have determined that the device is not in use with the corresponding mobile number." I have twice called T-Mobile and had them verify that the correct IMEI is on the phone number in question.

    Anyone successfully retrieved an unlock code form T-Mo for this device?
    Thanked by:
  2. Mystictrust's Avatar
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    #2  
    The one time I got that message was when I hadn't put the sim card in the phone and used it at all on the line I was calling about. I've also been told that you should probably wait about 72 hours or so after you insert your sim and use the device before requesting the unlock.

    I'll put in an unlock request in the next couple days and see what they do about it.
  3. Rhoyz's Avatar
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    #3  
    I recently put in an unlock request. The 810 is not on their unlock database since it won't recognize my IMEI. I told them to push it through anyway so I'll let you guys know once I get an update on this.
  4. tai4de2's Avatar
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       #4  
    I got a response from TMo. They need to send a request to Nokia to get the unlock code.

    On my 8x they sent me the code so I guess HTC gave them the codes already but Nokia didn't.
  5. Rhoyz's Avatar
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    #5  
    Quote Originally Posted by tai4de2 View Post
    I got a response from TMo. They need to send a request to Nokia to get the unlock code.

    On my 8x they sent me the code so I guess HTC gave them the codes already but Nokia didn't.
    when did you put in the request? I just wanted to know how long does it take for them to respond.
  6. tai4de2's Avatar
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       #6  
    It takes 24 hours or less for them to respond.
  7. Rhoyz's Avatar
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    #7  
    I got an email today from T-Mobile unlock team and now my Nokia Lumia 810 is officially sim unlocked.
    waazzupppp likes this.
  8. Guzzler3's Avatar
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    #8  
    Sweet!

    What are you going to do with it, now that it's unlocked?
    Guz

    iPhone 3G (broken)
    Blackberry 6320 (retired)
    Lumia 810 (current)
  9. Rhoyz's Avatar
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    #9  
    Quote Originally Posted by Guzzler3 View Post
    Sweet!

    What are you going to do with it, now that it's unlocked?
    I'll use it on my upcoming trip out of the country. I don't have to use tmobile's ridiculous roaming fees. I'll just pop in a local prepaid sim card.
  10. juiceex's Avatar
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    #10  
    I got the unlock code from Tmobile but cannot enter it by using the instructions they gave me. Dialing ##782# isn't giving me anything... How were you able to enter the code Tmobile gave you? Thanks!
  11. Rhoyz's Avatar
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    #11  
    Quote Originally Posted by juiceex View Post
    I got the unlock code from Tmobile but cannot enter it by using the instructions they gave me. Dialing ##782# isn't giving me anything... How were you able to enter the code Tmobile gave you? Thanks!
    You will need to put the foreign SIM card (ie. At&t or any other carrier) in order for the prompt for SIM unlock code to appear.
  12. Guzzler3's Avatar
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    #12  
    Hate to ask this, but is it a generic code that can be entered anytime? Reason being, is that I bought my phone outright from Microsoft and I've been using T-mobile prepay from day one. I might was well unlock it for "just in case".
    Guz

    iPhone 3G (broken)
    Blackberry 6320 (retired)
    Lumia 810 (current)
  13. gerrymad's Avatar
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    #13  
    Yes the unlock is permanent. Go ahead and unlock it now and you'll be able to use a different SIM any time you like.
  14. ile2010's Avatar
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    #14  
    I've used cellunlocker.net to unlock my 810. It cost $25 and took them 3 days.

    I have not been able to set up an APN to get internet access on my network in Canada, which is a big problem.
  15. WPenvy's Avatar
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    #15  
    Does a SIM unlock survive a hard reset?
  16. Rhoyz's Avatar
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    #16  
    Quote Originally Posted by WPenvy View Post
    Does a SIM unlock survive a hard reset?
    Yes. It is permanent.
  17. Rhoyz's Avatar
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    #17  
    Quote Originally Posted by ile2010 View Post
    I've used cellunlocker.net to unlock my 810. It cost $25 and took them 3 days.

    I have not been able to set up an APN to get internet access on my network in Canada, which is a big problem.
    make sure you got the right apn setting when you put that info at the cellular settings.
  18. Zaam's Avatar
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    #18  
    Quote Originally Posted by Rhoyz View Post
    make sure you got the right apn setting when you put that info at the cellular settings.
    There are no settings for APN in my 810, the two buttons in cellular have been hidden.
    APN for Internet and MMS seem to be hardcoded, and I can't download Nokia's Network Setup app from the Store.

    Any 810 owner can succesfully use cellular data connection with another operator?
    I'd be VERY glad if you could prove me wrong, but I think that you can only get calls / SMS after unlocking.
  19. Monteverdi2012's Avatar
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    #19  
    I ve called Nokia support and asked them about not seeing APN on the menu. According to the rep who then spoke with tech support level 2, once the Lumia 810 becomes unlocked, the APN setting will appear in the Cellular Settings menu section.... So lets hope he is correct Can anyone confirm?
    Last edited by Monteverdi2012; 12-02-2012 at 04:26 AM.
    LeLee092 likes this.
  20. pete_es's Avatar
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    #20  
    Quote Originally Posted by Rhoyz View Post
    I got an email today from T-Mobile unlock team and now my Nokia Lumia 810 is officially sim unlocked.
    Are the unlock codes still 8-digits in length or more?
  21. Rhoyz's Avatar
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    #21  
    20 digits code.
  22. tCRisti74's Avatar
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    #22  
    Hi Ile2010
    Did you figure out the missing APN option after unlocking?
    I am planning to do the same thing, buy a phone unlock it with cellunlocker.net or other and then use it in Canada on WindMobile,
  23. #23  
    Hi!
    Can anyone tell me where I must send my request for getting unlock code from T-Mobile?
  24. Rhoyz's Avatar
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    #24  
    Quote Originally Posted by Mikhail Buslaev View Post
    Hi!
    Can anyone tell me where I must send my request for getting unlock code from T-Mobile?
    You will have to call T-mobile customer service at 800 937-8997 or 611 from your handset. I assumed that you are currently a T-Mobile customer right?
  25. #25  
    Quote Originally Posted by Rhoyz View Post
    You will have to call T-mobile customer service at 800 937-8997 or 611 from your handset. I assumed that you are currently a T-Mobile customer right?
    No, I'm not a T-Mobile customer right now. And I can't them be because I'm not US citizen.
    So I figured out that I must send a fax to T-Mobile with a copy of the original sales receipt showing the Full Retail Purchase Price of the handset.
    Unfortunately T-Mo specialists in online chat don't know a real full retail price of Lumia 810. They redirects me to their sales channels. But this channels accepted only by phone :(

    On Microsoft Store I can choose only an "Replacement device (No contract changes)" option. Its cost $449. Is it a full retail price?

    Can you tell me the cost at which you bought your phone?
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