- 12-20-2012, 11:42 PM #27
- 12-21-2012, 11:17 AM #29
Let me be a bit more clear about the problem. We are having no trouble with synch. Using all programs and drag and drop transferring music is a snap and goes off without a hitch. The issue is when the phone is rebooted all meta data associated with music loaded from the PC (music pass albums are unaffected, internal memory is unaffected) is erased from the SD card. The songs are there, but they are transferred to a folder marked unknown artist with no album art or name, making it hard to organize to say the least. It's simple enough to resynch, or if using WMP to erase the unknown album folder and reload the music (I put all these albums in a playlist so I don't have to find them again) but loading 15 gigs of music on the phone takes awhile and it's a real pain to have to go through that after every reboot. What's concerning is we have 3 phones now sold thousands of miles apart that are exhibiting the behavior. What's weird is that it doesn't immediately erase the meta data. Coming out of reboot everything looks fine. If you wait about a minute or two you can actually see the albums being erased by the phone. You're looking at the album art and then one by one the albums turn to grey boxes and then disappear. Something else weird. Connected the phone at work and installed the latest build of the Win 7 synch app. Detected the phone, saw the SD was full, but would not detect that any music was present or allow me to pull the songs from the phone. Weird.
- 12-21-2012, 11:55 AM #32
What I think its a bug that MS needs to address soon, I did find a work around which I used, may be you can try this and let us know. FYI, I have my SD card formatted as NTFS and its a 32GB Class 10 Ultra from Sandisk. Also as someone mentioned in this forum that videos above 4GB cannot be transferred, well I just created a test video above 5GB and the transfer worked for me.
- 12-21-2012, 03:23 PM #34
Arrrgh. I don't have windows 8 but I guess I could try that using the synch client again running under windows 7. I tried it yesterday doing that exact same thing with WMP and it worked for a few albums and failed with a bunch of others. we'll see. Thanks!
- 12-21-2012, 03:54 PM #35
Last edited by pankaj981; 12-25-2012 at 11:43 PM.
- 12-25-2012, 11:19 PM #36
- 12-30-2012, 01:28 PM #38
Had to post that I tried using panka's method. I resynced music using the windows phone desktop client and that stopped my music from disappearing after a reboot. Although one small caveat some of the album art is missing. Messing around with media monkey (never used it before) trying to imbed the album art into the files. Hopefully this works for you to edwin
- 01-01-2013, 01:50 PM #39
Okay, so if anyone has the problem I did, I found a solution.
Problem: Using Mac. Phone recognized but won't sync music to SD card.
Removed SD card, reformated on computer and started over again.
Music now on phone. I now look forward to being irritated about playlists and music disappearing.
- 01-16-2013, 11:00 AM #42
I'm having this issue now, too. I had nearly 800 songs on my phone when I first synched it in November, when I got it. The last couple of weeks, I added a few more albums, only to discover that the album art had somehow vanished. I deleted them but re-added one of those albums. When I did that, I noticed that another album (not one that lost its art) had also disappeared from my phone. I added that and everything seemed peachy. Next thing I know, during last week, I noticed that the album I re-added because the art had vanished was gone! Ditto for the one that originally disappeared, because it too is gone again. I have no idea what's up with that, but it's super annoying.
- 01-16-2013, 07:03 PM #43
sorry to hear that metalchick i found using pankas method for loading music using the windows phone desktop app fixed that. Also through tinkering using media monkey to imbed the album art into the mp3 itself has fixed this issue as well. although doing that for a 16gb music collection is rather annoying
- 01-18-2013, 10:02 PM #44
This is in fact an astoundingly annoying issue. Installed the syncing app/program. Hopefully this will solve my problems. Otherwise I'm going to do a factory reset on this thing, and work from there.
EDIT 1: Doing a reset now. We'll see if this does anything at all.
EDIT 2: For me... it appears the issue was in the way I unhooked my phone from the computer. Ever since I started ejecting the phone from the computer I've not had this issue any longer. I've also kinda given up on trying to get my album art to sync up. I don't look at my phone when listening to music anyway.
Last edited by Angry_Mushroom; 01-19-2013 at 04:35 PM. Reason: update
- 01-19-2013, 07:03 PM #45
Embedding the album art in the mp3's has worked for me. After that I used windows explorer and just deleted the artist and added the newly fixed files and the album art never disappears now and non of the other metadata gets screwed up either
01-20-2013, 01:31 AM #46
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I decided to try other methods of adding music, WMP, Windows Phone app and I made a huge mess of what's on my phone. I ended up with quad copies of my music (and photos for some reason). Trying to play music ended up with the phone locking up.
I ended up taking out the SD card, and formatting it (after copying off what I wanted to keep) on my PC. Then I copied back my music, photos.
Put the SD cad back in the phone, and the final kicker, rest the phone to factory with the SD card still in.
Have to say, the rest went faster with Portico. And all my music and photos are back to single entries :) Now I'm back to figuring out least painful method of making playlists. I might just upgrade my laptop to Windows 8 to experiment.
- 01-20-2013, 04:21 AM #47
Nevermind. Issue is back yet again. Synced up a list. Look and all the albums are there. Restart the phone, and bam. Half my stuff is now missing. The songs are there, but the album data is not. C'mon Nokia/Microsoft. I expect better of you!
On a side note... I think this issues doesn't show when I skip the sync dance, and just copy paste the files directly. Odd, but I'm going to give this more thought. Hopefully an upgrade to Win8 will solve this.
Last edited by Angry_Mushroom; 01-20-2013 at 04:33 AM.
- 01-20-2013, 01:17 PM #48
On a side note while using windows media player worked for me every reboot would wreck the metadata. Using the above method has kept this from happening. Also I can now turn on "connect with Xbox music" under the music settings (so I can use smart dj) and not have it wreck metadata. BTW that is the only option under music settings I have turned on.
- 01-20-2013, 01:41 PM #49
01-20-2013, 04:49 PM #50
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12000 or so music files.
I have been a tech pro for about 25 years.
Previously managed by Zoon and synced a few play lists and albums to my HTC Trophy and synced all to my 80 GB Zoon MP3 player.
Album art was mainly intact.
Computer OS Windows 8
New phone Nokia Lumia 822
I tried syncing with Media Player
I experienced the problem of disappearing album art and play lists and so on.
Main thing that perked up my ears on this thread was >
1. Safely ejecting phone, I did not have to do for some time as Windows Phone 7 did not mount the phone as a file system.
2. MediaMonkey was a possibility, never used before.
I could not eject the phone until I changed the settings on some services relating to DEV software I had. Once I set those to manual I was able to eject the phone correctly. I found what services were interfering after eject failure by looking in the Windows system log.
My opinion was after downloading the free MediaMonkey was it was better suited to sync music than WMP. I am a long time user of WMP and I am not down on it.
Once I had MM (MediaMonkey) find the album art on the web and applied it to the album in the song list I found that it would remain on the phone even after a reboot.
This did not go without some bumps during this process. Before I got things squared away (not claiming I have it squared away now), twice MM crashed while trying to remove a playlist and corrupted the SD card. When this would happen the phone totally lost the card, did not think it had one. I could not logically remove what I did not have. Physically removed and replaced SD to no avail. When I put the card in the computer and ran check disk, it did not find any problem. The only thing that worked was reformatting the card on the computer, then the normal wp8 wizard came up and asked if I would like to save stuff on the card. After getting my eject stuff together I have only had one small hitch. I found that one playlist was listed with zero files. I went through the motions of removing and replacing the playlist twice with MM to no avail. After the 3rd removal I went into the play list wit MM on the computer and redid the find mp3 tags on the web, then resync to phone and all is well.
I do not understand all the reasons this seems to be too hard. I will continue to use MM, eject my phone properly and hope for the best.
This thread has been helpful to me.
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