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  1. nidO#WN's Avatar
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    #26  
    I was in the same boat as the rest of you (no sticker on my box) and managed to get it sorted yesterday - I went through to their customer service department, spent a few minutes on the phone to some guy there who tried to fob me off that not having a sticker meant I must not be eligible, and that the offer only started on the 23rd (as the terms mention the offer's open from the 23rd) with me having bought my phone on the 19th, and I had to explain to him that no, thats when the ability to redeem the codes were made available but that all 820's are eligible.
    After not taking no for an answer he went and queried it with their "Fanatical Support" team and I ended up getting put through to them who explained that, yes, sorry, of course i'm eligible and that they know about the problem, supposedly they have a dedicated team they've setup to call all affected 820 owners (presumably they know which batches are missing stickers), he said there're about 100 phones affected but I imagine he must be missing at least a couple of zeroes from that.
    Anyway, he said he'd pass my case over to that team and they'd get back to me, they called me back yesterday evening (about 4 hours after my call to CPW) and gave me the code needed over the phone.

    Sydenham: The code is 8 digits long (this is the also the number of spaces provided in the redemption form so presumably theyre all this length), in my case its 3 letters, 1 number, then 4 letters but your mileage may vary.

    For anyone still having problems getting their code, i'd suggest calling customer services and ask the operator specifically to check the issue with their "Fanatical Support" team, who at least seem to be aware of the issue and what's needed to resolve it.
  2. sarah3585's Avatar
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    22 Posts
    #27  
    I finally got my code too. I had a missed call from them today, phoned them back and luckly the information was on my account, so he was easily able to give me the code rather than having me explain the whole thing and getting a random answer back.

    Anyone still waiting, make sure they know you are missing one and you should eventually get one. Just don't give up and let anyone tell you you're not eligible for it.

    Very happy now, just have to wait for it to actually arrive! No confirmation email as yet from the upgrade site (do you get one?)
    The (up to) 28 day wait begins.
  3. maycontainuts's Avatar
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    13 Posts
    #28  
    I was thinking about this deal and picking it up, im guessing windows 8 upgrade is digital is that right or is it a physical upgrade they send through the post?
  4. rplyons's Avatar
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       #29  
    Hmm, that's interesting as I believe you simply receive a Windows 8 Pro Upgrade Licence Key without the actual DVD...will you be able to download the software already holding a valid Licence Key?!
  5. nsp24's Avatar
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    43 Posts
    #30  
    Quote Originally Posted by rplyons View Post
    Hmm, that's interesting as I believe you simply receive a Windows 8 Pro Upgrade Licence Key without the actual DVD...will you be able to download the software already holding a valid Licence Key?!
    I think you get the boxed version which i believe is about 49.99 the pro upgrade via download is only 25. Hopefully we will find out soon.
  6. Andy M's Avatar
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    #31  
    Quote Originally Posted by Narr View Post
    I had a similar experience today, spoke to the manager who called HQ, sticker should have been on box and they will be sending an SMS. He then took my number when I told him I'd purchased SIM free. No SMS yet though.
    Narr, can you tell me a bit about the SIM Free option. I'm just curious, does SIM Free simply mean it's unlocked and not set to any particular provider or does it mean something else?
  7. noiser's Avatar
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    #32  
    Has anyone received their upgrade yet?
    I completed the online form on launch date and have yet to hear anything.
  8. Narr's Avatar
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    239 Posts
    #33  
    Quote Originally Posted by Andy M View Post
    Narr, can you tell me a bit about the SIM Free option. I'm just curious, does SIM Free simply mean it's unlocked and not set to any particular provider or does it mean something else?
    Hi Andy, yes it's not locked to any particular mobile operator and doesn't come with a contract. The 920 is also listed by Phones4U as sim free but is locked to EE, Orange and T-Mobile.
  9. rplyons's Avatar
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       #34  
    Well, it's now been 28 days and I have had no Windows Pro Upgrade Licence Key!

    Time to ring them, but probably after Christmas
  10. Narr's Avatar
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    239 Posts
    #35  
    I wonder if this will be an ongoing issue.
  11. nsp24's Avatar
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    43 Posts
    #36  
    Quote Originally Posted by Narr View Post
    I wonder if this will be an ongoing issue.
    Looks like it no sign of ours either yet!
  12. rplyons's Avatar
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       #37  
    Morning,

    Good News - Carphone Warehouse have processed my application within the 28-day period - they actually post it out to you, which means you end up with a DVD of the Windows 8 Pro Software with the Licence Key, which means the value of this offer now goes up by 7.99 to 32.98, as if you buy the Windows 8 Pro software online you get the chance for 7.99 extra to receive a DVD of the software.

    Excellent, just got to wait for it to be delivered now!



    Richard
  13. Narr's Avatar
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    239 Posts
    #38  
    Even better news 😊. I had my DVD delivered today. Windows 8 Pro 32/64 bit versions.
  14. nsp24's Avatar
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    #39  
    And me just been delivered !
  15. rplyons's Avatar
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       #40  
  16. Tezler's Avatar
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    69 Posts
    #41  
    Can someone please advise. Bought by Lumia 820 from Carphone Warehouse on the 7th December. I've just gone to the site for the upgrade, filled in all contact details and also provided the unique code and EMEI number as seen on the box (and with EMEI confirmed by phone code). When I click submit I get a "This EMEI doesn't exist". I assure you it does. What to do???
  17. MrBlu3's Avatar
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    #42  
    Quote Originally Posted by Tezler View Post
    Can someone please advise. Bought by Lumia 820 from Carphone Warehouse on the 7th December. I've just gone to the site for the upgrade, filled in all contact details and also provided the unique code and EMEI number as seen on the box (and with EMEI confirmed by phone code). When I click submit I get a "This EMEI doesn't exist". I assure you it does. What to do???
    Having the same problem here "This IMEI doesn't exist". Confirmed by phone, and it's been more than 14 days since my purchase. I'll ring the number from the small leaflet and see what they say. I'll make sure to report any findings here once I do.
  18. Tezler's Avatar
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    69 Posts
    #43  
    Nice one. Appreciated. Not got round to it yet.
  19. VOFMAO's Avatar
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    #44  
    have i dun goofed i put in the wrong purchase date... by about 14 days...

    aha didnt read properly thought there was a mistake and put in the closest date to the date i purchased it

    so what happens now have i messed up by free copy?? :(
  20. Tezler's Avatar
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    69 Posts
    #45  
    Rang them today and they were happy to sort. No issues at all. Not sure why web didn't detect imei as they did straight away! :)
  21. Terence North's Avatar
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    1 Posts
    #46  
    Hello Guys
    I Tried to use my code on the website and it wouldn't let me so on the 8th January called the number on the sticker. I spoke to a gentleman who said he would do for me on his end after it was all done i was told it would be within 28 for me to receive my win 8 DVD i still have not received it to this day.
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