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  • 1 Post By matrixcruiser
  • 1 Post By infinidim
  1. matrixcruiser's Avatar
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       #1  
    I have a strange problem with my 820.

    The glass front does have a stripe (2cm thick and 8 cm long) on the display that has a different surface than the rest of the display.

    If the screen is cleaned perfectly you can't notice it. But the stripe attracts fingerprint a lot more.

    You cant even feel the difference with your finger. A small piece of toilet paper with a little water is needed to feel a additional resistant when sliding over the surface.

    Could not clean it off. It's like micro structure.

    Does anyone has the same problem? Not sure if i should return it (bought online with contract)

    Worst case with lots of fingerprints and bad light direction to show you the problem.
    IMG_0083.JPG
    Last edited by matrixcruiser; 11-26-2012 at 03:32 PM.
  2. jayman713's Avatar
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    #2  
    When I purchased the Lumia 820 I was replacing the Samsung Focus. I tried using the same holster as the Focus and it was a little snug. I noticed almost the same thing you are talking about on the screen of the 820 after sliding in and out of the holster on the first day. I believe it was caused from rubbing the inside of the holster which is pretty worn from 2 years of use. I exchanged the phone for a new one and threw away the holster. I since have purchased a new holster that does not rub against the screen and everything seems OK. However I am concerned as to why this may have happened in the first place. I would definitely exchange the phone for a new one!
  3. matrixcruiser's Avatar
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       #3  
    Quote Originally Posted by jayman713 View Post
    I exchanged the phone for a new one and threw away the holster.
    So you could not get the screen perfectly clean again or did it attracted fingerprints more than normal?
    I really don't want to return the phone because something that small and first world problem like . But if is really a faulty device... it plays kind of "unfair" to me ;)
  4. jayman713's Avatar
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    #4  
    The screen had this haze/streak that you could not really see if you cleaned the screen well, as soon as you had the phone in your pocket for a little while the one area where the streak is would be visible again.
  5. rocknroll2012's Avatar
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    #5  
    I have exactly the same issue on my Lumia 820, when the screen is clean everything looks fine, but when it has been touched a few times very fine long lines appear, when I bought my phone I also purchased the O2 Large Universal Smartphone Starter Pack and the holster that came with the phone has these pattern of long fine lines on the inside, the width of the damage is the same width as the magnet.
  6. matrixcruiser's Avatar
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       #6  
    I decided to get my device repaired. They might can clean it or i will get a new device. I think something during the coating process of the glass went wrong.
    I had this issue since day one but thought/hoped it will clean it self off after a while.

    Will post an update when the phone returns to me.
    Last edited by matrixcruiser; 11-28-2012 at 10:21 AM.
  7. jansink's Avatar
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    #7  
    Do you experience the following?
    20121128_151118.jpg
  8. matrixcruiser's Avatar
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       #8  
    looks like normal fingerprints to me
  9. jansink's Avatar
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    #9  
    Only this 'fingerprints' won't wipe off. Looks like they are on the inside of the glass... Strange, but I myself think there is air behind the glass.
  10. matrixcruiser's Avatar
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       #10  
    That sounds like you should return it. In my case the surface is different, you can feel it.
  11. matrixcruiser's Avatar
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       #11  
    Update: My phone is back in my hands after a week of repair . They replaced the screen instead of the whole device. The surface of the screen is homogeneous now. I think it was a problem with the oleophobic coating of the screen.
    Saerise likes this.
  12. max iapicca's Avatar
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    #12  
    I too have the same problem. A few days in the harbor Nokia Care. I have a halo on top of the screen.
    image.jpgClick image for larger version. 

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  13. qsr786's Avatar
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    #13  
    @matrixcruiser Hi what exactly do you mean by "The surface of the screen is homogeneous now"?
  14. matrixcruiser's Avatar
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       #14  
    Quote Originally Posted by qsr786 View Post
    Hi what exactly do you mean by "The surface of the screen is homogeneous now"?
    I thought the problem was gone. But I'm back with the same problem just at a different spot of the screen. The faulty surface is a fingerprint magnet. The touch and feel is the nearly the same( the faulty part has a slightly higher frictionalresistance). Just the fingerprints stay longer.
    I might buy a screen protector to protect my screen from getting scratches and my fingerprints.
  15. Bspain's Avatar
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    #15  
    I have exactly the same on my screen. I think it is actually the top laminate has been scraped as mine just suddenly appeared after a drunken night out.
  16. mhmdzamir's Avatar
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    #16  
    +1...but since it is not visible for a few moment after cleaning the screen,would it help if i apply on a screen protector...
  17. infinidim's Avatar
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    #17  
    I have this on my 820 and also my wife had this issue with her 620. We have sent her 620 back to Nokia to get them to look at it. We should know in the next few days what they are going to do about it.
    Infinidim
  18. infinidim's Avatar
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    #18  
    Quote Originally Posted by mhmdzamir View Post
    +1...but since it is not visible for a few moment after cleaning the screen,would it help if i apply on a screen protector...
    I would be interested in the answer to the screen protector question as well.
    Infinidim
  19. mhmdzamir's Avatar
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    #19  
    Quote Originally Posted by infinidim View Post
    I would be interested in the answer to the screen protector question as well.
    yes...bcos i dont want to send the phone for check and have to leave the phone there...but just now my friend drop my phone on the table and now there are a little scratch mark on the screen...so sad right now...
  20. fishballs88's Avatar
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    #20  
    Yes. I had the same problem and it is no longer visible after putting in a screen protector.
  21. mhmdzamir's Avatar
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    #21  
    Quote Originally Posted by fishballs88 View Post
    Yes. I had the same problem and it is no longer visible after putting in a screen protector.
    good to hear that....will put on screen protector for mine soon...
  22. infinidim's Avatar
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    #22  
    Quote Originally Posted by infinidim View Post
    I have this on my 820 and also my wife had this issue with her 620. We have sent her 620 back to Nokia to get them to look at it. We should know in the next few days what they are going to do about it.
    We have now heard back from Nokia. Basically they replace the 620 with no issue at all. I have seen the same on my 820 as I mentioned before and will be talking to Nokia in the next few days to find out what they will do with that phone for us.
    Infinidim
    Saerise likes this.
  23. matrixcruiser's Avatar
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       #23  
    Quote Originally Posted by matrixcruiser View Post
    I thought the problem was gone. But I'm back with the same problem just at a different spot of the screen. The faulty surface is a fingerprint magnet. The touch and feel is the nearly the same( the faulty part has a slightly higher frictionalresistance). Just the fingerprints stay longer.
    Because of the longer summer days(more light) i wasn't kind of pleased with the screen problem.
    I drove to a local Nokia-CarePoint and ask if they heard of the problem and if i should send it back again to get it replaced. Because of bad lighting it was hard to show and describe the problem. They never heard of that problem.
    To my surprise they asked me if i could come back in 1 hour to get my device back with a new screen :) And so i did.

    And finally my screen is perfect and without any problems. Tested it 3 days to check whether the problem will show later. Nothing has changed, the screen is as you would expect.

    The problem was annoying and i really would had liked to get a perfect device directly. But i can tell you that I am really happy with the customer service from Nokia. Especially the Nokia-CarePoint service was friendly. I used the website, the chat and the CarePoint and always had the feeling someone at least cared about getting me happy.

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