12-31-2013 07:47 AM
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  1. jansink's Avatar
    I have got spots on my Lumia 820 screen, this is getting worser! It looks like condensation behind the glass.
    Anyone else got this problem?

    20121128_151118.jpg
    Last edited by jansink; 11-28-2012 at 08:34 AM.
    afsar alam likes this.
    11-28-2012 08:09 AM
  2. iamtim's Avatar
    Ooh, I see them in the pic. They don't wipe off? Gads, they look almost like... fingerprints on the inside of the glass. Can you take it back to the place you got it?
    11-28-2012 11:23 AM
  3. jansink's Avatar
    The problem is I bought the phone at an online shop in Germany (cyberport.de) while I myself live in Holland. So i'm still looking for a solution to this problem.
    11-28-2012 12:33 PM
  4. iamtim's Avatar
    Oof. I would contact Nokia support, then.
    11-28-2012 12:39 PM
  5. jansink's Avatar
    I did.... Nokia Netherlands can't help me because the phone is not officialy released here and they are sending me to Nokia Germany..... But Nokia Germany is sending me back to Nokia Netherlands... So it's a bit of a loop and no one can tell me what to do.
    11-28-2012 12:45 PM
  6. matrixcruiser's Avatar
    Write to cyberport. I had repair issues with them already(I life in germany). They were friendly and tried their best. But the company doing the repairs needed 3 weeks to send the not repaired device to me(could not repair it).
    Still... better than nothing!
    11-28-2012 03:28 PM
  7. craigy18181's Avatar
    I think my phone might be developing this issue, does seem to wipe off but not 100% completely a quick run over with your finger and they appear back. Can see me taking this back to the shop soon.
    11-30-2012 06:06 AM
  8. matrixcruiser's Avatar
    I think my phone might be developing this issue, does seem to wipe off but not 100% completely a quick run over with your finger and they appear back. Can see me taking this back to the shop soon.
    It seems like your problem is more related to this thread: Display glass with different surfaces
    12-01-2012 08:43 AM
  9. gw166579's Avatar
    My 820 phone has same issue to much lesser extent. I have only had it few days and I have been very careful with it. I'm convinced its a manufacturing issue no amount careful cleaning removes the marks.
    12-04-2012 12:26 PM
  10. David Ritchie's Avatar
    I also have just bought the 820. and not even one week after I got it I noticed I had a similar problem like yours, however it seems to be under the screen and the digitizer, its like blobs of ink, but I can only see it when watching a film or movie, i.e when the screen is dark but not off. and I cant take a picture of it coz any light on the screen hides it.
    12-05-2012 11:56 AM
  11. Ptreadde's Avatar
    I have the same issue. Exactly the same 'foggy' patch at the top developed after about a week as in your photo, and now another larger patch at the bottom has appeared. Frustrating. Wonder if this is going to be a flaw across all of them. Getting a replacement tomorrow.
    12-06-2012 09:42 AM
  12. jansink's Avatar
    I have the same issue. Exactly the same 'foggy' patch at the top developed after about a week as in your photo, and now another larger patch at the bottom has appeared. Frustrating. Wonder if this is going to be a flaw across all of them. Getting a replacement tomorrow.
    Did you get a replacement? Do this replacement have the same issue, or is it ok? I hope to receive a replacement later this week.
    12-12-2012 09:51 AM
  13. adamski777's Avatar
    Got mine at phones4u in the uk and thankfully havent had this issue. so its possible that there different batches out there. my 14 month old daughter has chucked the phone a few times on the floor but so far no scratches either for those that had concerns about non gorilla glass on the 820
    12-12-2012 11:15 PM
  14. Ptreadde's Avatar
    Yes, replacement had the exactly the same issue develop, different area of the screen. The shop (phones4u) said was likely from the same delivery batch as my first handset. Said they hadn't had any other returns with this issue but refunded me as clearly something wrong. Will probably go for an 820 again, but use a different shop!
    12-19-2012 03:08 PM
  15. sliprock's Avatar
    My 820 has the same issue. AT&T won't replace the phone and have advised me to take it up with Nokia. Looks like the problem is surfacing more each day.
    12-29-2012 02:52 PM
  16. Mohamad Aaet Agencyy's Avatar
    I'm on my second Lumia 820 as well and both have the same issue. I'm taking mine back to Vodafone Australia today. If the third will be the same I will definitely move to another brand!

    Any news from Nokia? or they are keeping it on the hush?
    01-02-2013 03:31 PM
  17. sliprock's Avatar
    I have sent my phone to Nokia via their pre-paid post. The Nokia rep I spoke with stated he had never heard of the problem. In my statement describing the issue I mentioned this board and how others are experiencing the same issue. I hope they fix the phone. Will post outcome later.
    01-05-2013 05:57 AM
  18. Tony302's Avatar
    This has to be an issue with the phones in general. Mine has developed exactly the same problem as the originals posters photo shows. Just in a different area of the screen. At first I thought I must've dropped it when I was drunk but I am pretty certain I didn't. It fades when you clean the screen but returns almost immediately upon using the phone again. Very disappointed looks like a warranty return I suppose. Im in Brisbane Australia.
    01-08-2013 07:09 AM
  19. JonnyH89's Avatar
    I also have weird circle marks on mine, only visible when greasy with fingerprints. I'm taking it back to phones4u tomorrow with some sale of goods act info printed out that pretty much proves they are responsible and have to replace it. I don't want to wait for Nokia repair, any one else in the same boat should do the same. I'll post tomorrow how I get on.

    UPDATE: Yay, Phones4U replaced my phone no problem. Perfect screen on this one.
    Last edited by JonnyH89; 01-09-2013 at 07:34 AM.
    01-08-2013 03:15 PM
  20. jimbojimbo007's Avatar
    My 820 started with a faint shadow of blue on the right hand side, spread across the screen overnight and by morning completely covered in blue :( never been dropped or anything like it - I left it back to the Carphone Warehouse who sent it for repair, no replacement phone, no phone for 28 days under contract :( VERY VERY unhappy with Nokia right now... no amount of complaining or contacting would get me a replacement phone - I hope after 28 days that they just give me a replacement from a different batch!!
    01-23-2013 06:34 AM
  21. Pratyusha Mungara's Avatar
    Hey Jim,
    I've got the same problem.I am going to the nokia store tomorrow. So how is your phone now?
    03-11-2013 03:04 PM
  22. cpab's Avatar
    I noticed two areas where this was happening on the screen of my 820. One at the top and one upper mid left side.
    I took the back off and warmed the screen up with a hair dryer for a couple of minutes, not too hot.
    I then replaced the back and left it for a while and the marks are gone. Hope this helps
    03-15-2013 09:22 AM
  23. cpab's Avatar
    Forget my brilliant tip. The problem has returned in exactly the same places. I suspect there is some delamination going on with the underside of the screen.
    03-15-2013 12:05 PM
  24. robert peake's Avatar
    wow, my phone has identical mark si had to double take as i thought it was my phone. i bought mine from very.co.uk and i dont know whether to send it to them or to maybe a nokia centre
    03-15-2013 03:38 PM
  25. underrtow's Avatar
    Got the same issue, anyone went through repair process with it?
    03-25-2013 06:37 AM
37 12

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