This again?

Windows Central Podcast 37: Windows 10 Mobile is still dead

Redefining the PC

Why Microsoft's Surface phone could be MUCH more than a mere 'phone'

Surface Pwn 5

Surface Pro 5, Project NEON details leaked on LinkedIn?

XP-YESSSSSSS

Dell's already awesome XPS 15 gets even better in 2017

Surface table meets Windows 10

Yes, we did put Windows 10 on the original Surface table ... and it rocks

Cream o' the crop

Before buying a Microsoft laptop, check out our pick for the absolute best

Simple and secure, just the way I like it

We think Windows 10 Cloud is a great idea, here's why

uber micro

Halo Wars 2 has something for everyone. Here's our full review.

Oldie but goldie

We reviewed Microsoft's decade-old Surface table

Creators Update comin' at ya

These are the coolest new features in the next big Xbox One update (video)

Buyer's guide

The Razer Blade 14 is the best laptop Razer has to offer

Windows 10 app gems

10 terrific Windows 10 apps you should be using

Tower of power

Here's what we think of Dell's XPS Tower Special Edition

Quite a deal

Grab the complete C# coding bootcamp for $41!

Your go-to laptop guide

Introducing our ultimate laptop buyer's guide

Listen here

Attn Android and iPhone users: What you need to know about Windows phone

Old is new?

The original Surface Pro still holds its own in the 2-in-1 world

Xbox Greenlight?

No, internet, Microsoft isn't opening Xbox to all UWP games

Falling in love

HP Envy 34 review: An ultrawide curved all-in-one after my heart

2015 machine in 2017?

Surface 3 still holds its own in 2017

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  1. aced411's Avatar
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       #1  
    Maybe someone can offer some advice. I bought the 820 from AT&T and was off to the races. It worked great for a few weeks then I dropped it and scratched the screen. I decided to use my mobile insurance to replace it so I made a claim. The next day I received a new 820 and shipped back my old one. I restored it via the OTA backup/restore option in WP8. It seemed to work ok, but the next day at work I kept having my text messages fail (not send). Following the advice of the Nokia website, I:

    • Shut it down
    • Removed battery
    • Removed Sim
    • Put battery back
    • Booted it (without sim)
    • Shut it down
    • Removed battery
    • Inserted Sim
    • Booted it


    My issues ceased for the rest of the day. The following workday it started happening again. ARGH! I could blame it on the location I work at, but I didn't have this issue AT ALL with the first 820. I'm probably going to contact AT&T soon but I'm guessing they're going to suggest a factory restore. UGH!
  2. WPenvy's Avatar
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    #2  
    Quote Originally Posted by aced411 View Post
    Maybe someone can offer some advice. I bought the 820 from AT&T and was off to the races. It worked great for a few weeks then I dropped it and scratched the screen. I decided to use my mobile insurance to replace it so I made a claim. The next day I received a new 820 and shipped back my old one. I restored it via the OTA backup/restore option in WP8. It seemed to work ok, but the next day at work I kept having my text messages fail (not send). Following the advice of the Nokia website, I:

    • Shut it down
    • Removed battery
    • Removed Sim
    • Put battery back
    • Booted it (without sim)
    • Shut it down
    • Removed battery
    • Inserted Sim
    • Booted it


    My issues ceased for the rest of the day. The following workday it started happening again. ARGH! I could blame it on the location I work at, but I didn't have this issue AT ALL with the first 820. I'm probably going to contact AT&T soon but I'm guessing they're going to suggest a factory restore. UGH!
    You didn't have any problems activating it right?
  3. Etyrnus's Avatar
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    #3  
    Pic text, or regular? Because the only time I get that message is either no signal or I'm trying to send a pic text when only connected to WiFi.
  4. aced411's Avatar
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       #4  
    No issues activating. Regular text. I went a head and reset the phone. We'll see what happens.
  5. aced411's Avatar
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       #5  
    Reset the phone, the issue still exists. They're sending me a replacement for the replacement.
  6. Corepc's Avatar
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    #6  
    Did you try the sim in another phone to make sure that is was not the sim itself..?

    did you check your apn and mmsc settings under cellular ?
  7. aced411's Avatar
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       #7  
    Well I received my new 820 from insurance (yes new not refurb), I get it all updated and loaded, am feeling like the issue is behind me, put it on the charger and what do you know....I wake up this morning with no service at all! Rebooting brought it back. This is bogus man, I don't want to play the swap game over and over but I'm well past my 14-day return period. I'm thinking about contacting Nokia, not sure there are any other options.
  8. aced411's Avatar
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       #8  
    Nokia in a nutshell told me to keep working with AT&T. Lovely
  9. aced411's Avatar
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       #9  
    Quote Originally Posted by aced411 View Post
    Nokia in a nutshell told me to keep working with AT&T. Lovely
    All is well. The issue is gone.

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