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  1.    #1  
    When I ring or people ring me they say they can't hear me properly, they say it sounds like I'm at the other side of the room, anybody else having the same problem? Hard reset my phone and it's still the same.

  2. ryanj04's Avatar

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    Yeah I did at first, people said it sounded like I had them on speakerphone. But since the Portico update this issue has not been reported to me any longer.
  3.    #3  
    Okay, not got the update yet as in Australia, hopefully I'll get it soon!
  4. budney's Avatar

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    By chance are you using a case? Silicone may be? I had similar issues, but it was the case I was using covering up the mic. :-/
  5. vingengo's Avatar

    20 Posts
    I actually think that call quality is superb. It is one of the reasons I tell people why I got this phone.
  6.    #6  
    I have a case on yeh, maybe that's why, cheers. I'll give it a try without one on
  7. James8561's Avatar

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    make sure nothing cover those speaker holes near the micro USB
  8.    #8  
    though my case has holes in all the relevant places, I took it off and apparently it sounds normal now, hallelujah! hope I don't drop it
  9. sce_aux's Avatar

    2 Posts
    hey folks. my wife has a 820.

    call quality is TERRIBLE. sounds like she's holding the phone at arms length most of the time. like she's fading/cutting in and out.

    i'd initially thought it's her gel cover, but she'd be carrying the phone without a cover the last few days, and it's been the same.
  10. wonderwhynot's Avatar

    1 Posts
    I am having the same issue. I bought a phone and people can't hear me.
  11. Perus's Avatar

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    I've also experienced this and it seems to happens mostly on calls which starts on 3G and due to bad reception forces the phone to handover to 2G...
  12. Laur3ns's Avatar

    1 Posts
    I had the exact same issues with cutting out/fading/numb sound. I was about to think about getting another phone, returning it for repair, etc.
    The Portico update fixed it, which became available a couple of days ago.

    I verified that the issue was only occuring on normal phone, not on headset, not on speaker phone.
    You can only hope you get the update soon, or bring back your phone and get a new one (hoping it ships with the update already installed).
  13. Narr's Avatar

    271 Posts
    Quote Originally Posted by JoshuaShepherd View Post
    though my case has holes in all the relevant places, I took it off and apparently it sounds normal now, hallelujah! hope I don't drop it
    If you do drop it it's another Ł20/$20 for a shiny new wireless charging case so not so bad; I look at it that most cases don't protect the glass so if the shell is damaged they are readily available.

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