Lumia 820 - only works on speaker

[swissTJ]

Hoping that I'm an idiot - when making or receiving calls I can only hear the other end when I hit the 'speaker' button - they can hear me, apparently, so have I set something inadvertently, or is the internal earhole speaker faulty? Any help would be greatly appreciated! TJ

 

[jiayit]

From what you described, it seems that the internal ear speaker is faulty. Have you tried turning up the volume, sounds dumb but you may have accidentally set to 0 lol..

 

[swissTJ]

yup, tried that, but thanks anyway! There is a very very faint hum/buzz/white noise but that's all.

 

[sistah]

I'm having exactly the same issue. Like you checked the volume etc but all seems fine. Did you determine if it was a faulty handset or is there a setting i can alter?
thanks,

 

[virtualfat]

I have the same problem...

 

[Artov]

Yes I too can only use speakerphone. Cannot turn it off and cannot get any help on how to activate or deactivate it.
Only Microsoft.....

 

[wolfgang keth]

its a fault with your phone . Get it checked at nokia car center . Or call them on the help line

 

[Richard Franc]

I have an 820 also, same problem - the other person can hear me perfectly, however
I cannot hear the other person unless on speakerphone.
I checked all my settings - it's not a me problem, it's a phone problem.

 

[Lex Strahorn]

Same problem on four phones already! first an 820, second a replacement 820, then a 928, and now the replacement 928!
I bought the insurance and the Verizon place wants me to pay for the next one. Screw that I will be getting something else if they push that crap.