04-24-2015 01:04 PM
  1. adelregh's Avatar
    I simply forgot my lock screen password and I could not figure out a way to restore it.
    Please help
    Can I do it through my Live account which I have been using on the same device (Lumia 820)

    Help please
    01-17-2013 01:46 PM
  2. WorzelGummage's Avatar
    I don't think you can reset the password via your live account. What you can do though is factory reset the phone which will remove the password. The downside is that all your data will also be removed.
    To reset the phone to factory defaults do the following:-
    Make sure the charger is disconnected.
    1. Switch the power Off.
    2. Press and hold the Volume down and connect the charger, if successful an exclamation mark will appear.
    Then input Keys in the following order:
    1. Volume up
    2. Volume down
    3. Power
    4. Volume down
    The phone will reset and boot up automatically.

    Now you've got the job of setting your phone back up again but hopefully you had automatic backup turned on.
    01-17-2013 01:58 PM
  3. adelregh's Avatar
    When I tried holding holding down the Vol buttons after switching on the phone, it stuck on this screen:

    file://localhost/Users/AADIL/Desktop/820.jpg
    Attached Thumbnails wp_20130117_002.jpg   820.jpg  
    01-17-2013 02:07 PM
  4. adelregh's Avatar
    It worked thank you soooooooo much
    you don't know how long I have been seeking for a solution

    Thanks a lot mate
    01-17-2013 02:11 PM
  5. phirefly's Avatar
    I simply forgot my lock screen password and I could not figure out a way to restore it.
    Please help
    Can I do it through my Live account which I have been using on the same device (Lumia 820)

    Help please
    Try logging in to locate your phone and tell it to lock it with a code and see if that code will let you into it.
    01-17-2013 02:14 PM
  6. RuMurilloCol's Avatar
    Try logging in to locate your phone and tell it to lock it with a code and see if that code will let you into it.
    Hi there @Phirefly. Same thing is happening to me. I changed my Nokia Lumia 920 lock screen and I can't remember it... I tried to access through windowsphone.com to lock it and give it a new code, but it seems that windowsphone.com already know I have a password:


    Click image for larger version. 

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    Do you have any other idea?
    07-26-2013 01:09 PM
  7. Karl Cruz's Avatar
    Thanks A lot. i thought I wont be able to use my phone again.
    08-22-2014 06:30 AM
  8. Julie Phillips's Avatar
    .This site is great, worked the first time..
    02-09-2015 02:12 PM
  9. Paul Mearls's Avatar
    this is what I got and it does nothing.....Help
    04-24-2015 01:04 PM

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