when i go to website , i cant find my phone , there is just image of phone on the left with nokia lumia 820 and my phone number , and in the midd "take it with you" text for sync, and nothing else , and i cant install apps from website , i think it might be connected , like my phone isnt connected with microsoft account , but it is , done it twice , had to restart phone on factory settings , and did all over again , and still not working , help pls