Hi I have an 820 and love it, I convinced my aunt to buy it and she loves it as well!! The only problem is when we tried to download the Spanish keyboard, all it says "preparing download" and it doesn't move from there. Its been like 3 weeks and it is still stuck. Anyone have any thoughts or solutions? I have a feeling a factory reset might be the solution but wanted to know if anyone else has experienced this and what they have done to fix it. I tried different languages and it does the same thing. Thanks in advanced!!