problem in family center

[waell kattan]

Hello everybody

i dont know just happened i woke up and found some apps need updates , i clicked to update but it shows this message " my family needs to be set up before you can get this app , ask a parent to go to windowsphone.com/family ..... etc ... .

what the .... just happened to the phone please i need help i cant update my apps .
:crying:

 

[Harrie-S]

If you set up a Microsoft account you also have to add your date of birth. And Microsoft checks this if you want to install apps because some apps have age restrictions.
So for minors there is a "child" account and a parent has to decide if the app can be downloaded.
So there are 2 possibilities.
When you made your ms account you made a mistake in the date of birth if so login in on outlook.com and correct your date of birth.
Or you are a minor and then you have to ask an adult to set up the family thing.

 

[waell kattan]

i was able before to download and app im 23 years old and my age is right ive checked it but this is new i dont know what happened

 

[Harrie-S]

In that case i would advice you to contact Microsoft (live chat for example)

https://support.microsoft.com/en-in/contactus