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  1. apoc527's Avatar

    192 Posts
    I need some forum advice here. I'm pretty sure I need to just exchange my black pre-ordered Lumia 900 for a new one, despite the update.

    Here's what has happened twice now:

    (1) I lose all ability to send and receive text messages.

    (2) Emails do not appear to send or even be stored in my Sent Items folder.

    (3) Pictures will disappear to an all black nothing. Just the ones taken within a few hours of this starting to happen, mind you, not all of them. They are not uploaded to Skydrive, so they are truly gone.

    (4) The phone starts to heat up rapidly and it goes through battery very quickly. I'm talking from 100% to 5% in 4 or 5 hours. DEFINITELY not normal.

    (5) It's not clear if I've actually lost data or not. The 4G still shows up and the Live Tiles appear to be active, but perhaps it's just stuck.

    In short, the phone seems to lose the data connection and then spends a LOT of power trying to re-establish it. It is not fixed by a power cycle.

    This has only happened twice since I've gotten the device, but it's rather disconcerting to get a phone call and be told that I've been being texted all morning and haven't received a single one.

    So, since I'm already pretty convinced this is a defective handset, does anyone think this is NOT a reason to exchange for a new one?

    (When it works normally, I love it.)
  2. reelon's Avatar

    90 Posts
    Global Posts
    222 Global Posts
    Just go change it.

    Sent from my PI86100 using Board Express
  3. J4rrod's Avatar

    573 Posts
    Global Posts
    576 Global Posts
    Yes, exchange it.

    Sent from my Samsung Focus S using Board Express.
  4. Verkunder's Avatar

    345 Posts
    Mine was working fine for the most part. I exchanged just to take advantage of the fact it wouldn't cost me anything, walked out with a White handset four days early!
  5. VernonEL's Avatar

    450 Posts
    Global Posts
    451 Global Posts
    Yes, swap it out. It appears to be defective.

    Sent from my Lumia 900 using Board Express
  6. apoc527's Avatar

    192 Posts
    Done. Any helpful tips on getting the phone back to how I had it? I wish it had a Backup feature like iTunes...(one of the few things that iTunes does better than Zune!).
  7. alaozx's Avatar

    15 Posts
    If you need a quick way to redownload all your apps back, install this app from the marketplace.


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