Nokia Lumia 900 - GMAIL issue - Help Please!

Piscus · Apr 24, 2012

I am having a serious issue with my new Nokia Lumia 900 and I really think is an OS bug. If I cannot have this fixed soon, I will have to return my phone.

I have enabled on my Nokia my GMAIL account. It synchs perfectly well and it pushes the emails just fine. The problem is that certain emails don't get forwarded correctly.

I have received two emails one from Elance and the other from hotels.com. If I try to forward any of those emails to any recipient. The recipient does not get the email correctly.

Email forwarded from my Nokia (gmail account) to any recipient (this is what the recipient gets):

Document (Budget: Less than $500)
MIME-Version: 1.0
Content-Type: text/html; charset="utf-8"
Content-Transfer-Encoding: quoted-printable

<html><head><meta content=3D"text/html; charset=3Dutf-8" http-equiv=3D"Cont= ent-Type"></head><body><div><div style=3D"font-family: Calibri,sans-serif; =
font-size: 11pt;"> Test Sent from my Windows Phone </div></div><hr=
>font-weigh=
t: bold;">From: Elance Sent: 4/23/2012 1:59 PM <span=
style=3D"font-family: Tahoma,sans-serif; font-size: 10pt; font-weight: bol=
d;">To: Subject: You're invited to submit a p= roposal for Custom Microsoft Word Document (Budget: Less than $500)<=
br> </body></html> <IMG SRC=3D"http://sm1.elanceonline.com" WIDTH=3D"1" HEIGHT=3D"1" STYLE=3D"border-width:0; border-style:= hidden;" ALT=3D""/> <head><style type=3D"text/css">
body { font-family: arial; font-size: 12px; background-color: #FFFFFF };
table, td { font-family: arial; font-size: 12px; color: #000000 };
p, div { font-family: arial; font-size: 12px; color: #000000 };
a:link { color: #00468C; text-decoration: none; };
a:visited { color: #00468C; text-decoration: none; };
a:hover { text-decoration: underline; color: #1B6CCD; }; </style></head> <body><div align=3D"left"> <table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" width=3D"602" align= =3D"center">
<tr>
<td align=3D"left" style=3D"font-family: Arial; font-size: 12px; color:= #000000">

<table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" width=3D"100%">
<tr valign=3D"middle">
<td><a href=3D""><img src=3D"https://www.elance.com/images/4.0/nav/elance-logo=
-trans.png" alt=3D"Elance" border=3D"0" /></a></td>
<td align=3D"right" valign=3D"middle" style=3D"font-family: Arial; font=
-size: 12px; color: #d1d1d1"></td>
</tr>
</table>
 
=20
</td>
</tr>
<tr>
<td width=3D"602" height=3D"9" valign=3D"bottom" style=3D"vertical-alig= n:bottom"><img width=3D"602" height=3D"9" src=3D"https://www.elance.com/ima=
ges/4.0/email-top.png" alt=3D"" style=3D"vertical-align:bottom" /></td>
</tr>
<tr>
<td align=3D"left" style=3D"font-family:Arial;font-size:12px;color:#000=
000;border-left:solid 1px #c8c8c8;border-right:solid 1px #c8c8c8;padding:20= px"> Dear piscus, Congratulations! Y= ou've been invited to submit a proposal for the following job. Please let t= he client know whether you will accept or decline the job. Reminder: When y= ou submit a proposal to invited jobs, connects are not required. <a
>style=3D"text-decora=
tion: none;" href=3D"https://www.elance.com/j/custom-microsoft-word-documen=
t/30071460/">Custom Microsoft Word Document</a> Fixed Price=09 | E=
scrow | Budget: Le= ss than $500 | Posted: 23-APR-= 12 We need a simple microsoft word document that has toggle features to show a= nd hide certain content. For example: 
- Document has checkboxes at the top, laid out in a simple table. 
- If checkbox checked it will show some content below (paragraph, bullet, s= omething) 
- When printed - Items NOT checked will NOT print 
- The checkboxes at top of document also will NOT print The above description is the bare minimum requirement. We only need a few s= etup and we can follow the example to add further checkboxes and toggles.<b= r /> Other options might include (dependent on cost) 
- add fields (name, date, etc) 
- add ask fields (to update above fields added) 
- add two column toggle. For example we have 10 checkboxes. User checks box= 1, 3, 6, 9 - The display of the checkboxes shows in a two column table 
Col 1 -- Col 2 
box 1 -- box 6 
box 6 -- box 9 
 
In essence the logic is smart enough to add toggled content into two column= s without dead space. See dummy doc for simple example. Please send examples of similar work done= .

 
Client: <a style=3D"text-decoration: none;" href=3D"https://www.elance.com/= e/hwhite4e/">hwhite4e</a> (United States) <div style=3D"font-size:16px; font-weight: bold; border-top: 1px dotted #64= A1D7; border-bottom: 1px dotted #64A1D7; padding: 15px 0px" > =09<a style=3D"text-decoration: none;" href=3D"https://www.elance.com/j/cus=
tom-microsoft-word-document/30071460/">View Job</a> =09 | 
=09<a style=3D"text-decoration: none;" href=3D"https://www.elance.com/j/cus=
tom-microsoft-word-document/30071460/#invitedecline_6832364">Decline Invita= tion</a> </div>
 Reminder: If your response rate falls below 50%, your setti= ng will be switched to 'Unavailable' and you will no longer receive job inv= ites.
 
</td>
</tr>
<tr><td width=3D"602" height=3D"9" valign=3D"top" style=3D"vertical-align= :top"><img width=3D"602" height=3D"9" src=3D"https://www.elance.com/images/=
4.0/email-bottom.png" alt=3D"" style=3D"vertical-align:top" /></td></tr> </table> </body>

It seems the OS is transforming the HTML email into just the code. If I go to sent items the email also looks wrong.

What is going on?

Can anybody help?

metsfan421 · Apr 24, 2012

I am able to forward emails just fine from my gmail account on my lumia 900. So I don't think it is an "OS Bug" as you say it is. Try something else, have you tried doing a reboot of the phone? Just a suggestion before you pull your hair out trying something else.

Adiliyo · Apr 24, 2012

that's odd, the only time i've seen html being converted to code was from behind a secured company account...

my lumia (and other wp7 devices) have no issue forwarding html email.

maybe look in the settings, or delete and re-add the account?

gapost · Apr 24, 2012

You could do some troubleshooting by first, logging in to the gmail webapp on your phone and trying to forward from there. And you could try forwarding from your gmail account on your computer and see what happens.

Sridhar V · Apr 24, 2012

This is a common problem in the email world where newsletters and emails containing html are not forwarded properly...some email msgs nowadays have a link in the email that say forward to your friend...if thats there click that and send it to them.

Also this may or may not work but give it a shot...

Open Gmail on your desktop.

To forward a message containing inline images, you'll need to have Rich formatting enabled. Rich formatting is not available in Gmail's basic HTML view
Click Compose Mail.
Click Rich formatting >> above the blank text field of the message (if you don't see this link, you already have Rich formatting enabled and won't need to do anything else).
Discard the blank message.
With Rich formatting enabled, just open the message you'd like to forward, click Forward along the bottom of the message, and then click Send.
Try to forward the email from your phone now.

Piscus · Apr 24, 2012

Thanks for all the responses.

Believe me guys, I have done a lot of troubleshooting and I have reset and restore the phone several times but nothing seems to fix it. I do have the latest OS version.

If I try from my computer everything works fine. If I try by using IE on my phone and access GMAIL it also works fine. I can forward and recepients get the email correctly.

If I try using my NOKIA using my GMAIL account (email added/synched) it does not work. I can't just forward those HTML emails.

I can't be the only one having this issue.

Sridhar V, I cannot do those changes on the phone. Those changes you propose are for the browse and not for the Nokia.

I could swear the phone is just not doing it right.

Laura Knotek · Apr 24, 2012

I just forwarded a Gmail message to another email account I have. It looked fine in Outlook and in webmail.

Sent from my Lumia 900 using Board Express

mantugaul8 · May 27, 2012

I think i know the problem...it's the email subject...try to reply email that has less than 63 characters on the subject...otherwise some weird code would appear...

Laura Knotek · Jun 20, 2012

mantugaul said:
I think i know the problem...it's the email subject...try to reply email that has less than 63 characters on the subject...otherwise some weird code would appear...

So, are you saying that the subject line needs to be shorter than 63 characters?

schiri · Jul 3, 2012

Piscus said:
I am having a serious issue with my new Nokia Lumia 900 and I really think is an OS bug. If I cannot have this fixed soon, I will have to return my phone.

I have enabled on my Nokia my GMAIL account. It synchs perfectly well and it pushes the emails just fine. The problem is that certain emails don't get forwarded correctly.

I have received two emails one from Elance and the other from hotels.com. If I try to forward any of those emails to any recipient. The recipient does not get the email correctly.

Email forwarded from my Nokia (gmail account) to any recipient (this is what the recipient gets):

Document (Budget: Less than $500)
MIME-Version: 1.0
Content-Type: text/html; charset="utf-8"
Content-Transfer-Encoding: quoted-printable

<html><head><meta content=3D"text/html; charset=3Dutf-8" http-equiv=3D"Cont= ent-Type"></head><body><div><div style=3D"font-family: Calibri,sans-serif; =
font-size: 11pt;"> Test Sent from my Windows Phone </div></div><hr=
>font-weigh=
t: bold;">From: Elance Sent: 4/23/2012 1:59 PM <span=
style=3D"font-family: Tahoma,sans-serif; font-size: 10pt; font-weight: bol=
d;">To: Subject: You're invited to submit a p= roposal for Custom Microsoft Word Document (Budget: Less than $500)<=
br> </body></html> <IMG SRC=3D"http://sm1.elanceonline.com" WIDTH=3D"1" HEIGHT=3D"1" STYLE=3D"border-width:0; border-style:= hidden;" ALT=3D""/> <head><style type=3D"text/css">
body { font-family: arial; font-size: 12px; background-color: #FFFFFF };
table, td { font-family: arial; font-size: 12px; color: #000000 };
p, div { font-family: arial; font-size: 12px; color: #000000 };
a:link { color: #00468C; text-decoration: none; };
a:visited { color: #00468C; text-decoration: none; };
a:hover { text-decoration: underline; color: #1B6CCD; }; </style></head> <body><div align=3D"left"> <table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" width=3D"602" align= =3D"center">
<tr>
<td align=3D"left" style=3D"font-family: Arial; font-size: 12px; color:= #000000">

<table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" width=3D"100%">
<tr valign=3D"middle">
<td><a href=3D""><img src=3D"https://www.elance.com/images/4.0/nav/elance-logo=
-trans.png" alt=3D"Elance" border=3D"0" /></a></td>
<td align=3D"right" valign=3D"middle" style=3D"font-family: Arial; font=
-size: 12px; color: #d1d1d1"></td>
</tr>
</table>
 
=20
</td>
</tr>
<tr>
<td width=3D"602" height=3D"9" valign=3D"bottom" style=3D"vertical-alig= n:bottom"><img width=3D"602" height=3D"9" src=3D"https://www.elance.com/ima=
ges/4.0/email-top.png" alt=3D"" style=3D"vertical-align:bottom" /></td>
</tr>
<tr>
<td align=3D"left" style=3D"font-family:Arial;font-size:12px;color:#000=
000;border-left:solid 1px #c8c8c8;border-right:solid 1px #c8c8c8;padding:20= px"> Dear piscus, Congratulations! Y= ou've been invited to submit a proposal for the following job. Please let t= he client know whether you will accept or decline the job. Reminder: When y= ou submit a proposal to invited jobs, connects are not required. <a
>style=3D"text-decora=
tion: none;" href=3D"https://www.elance.com/j/custom-microsoft-word-documen=
t/30071460/">Custom Microsoft Word Document</a> Fixed Price=09 | E=
scrow | Budget: Le= ss than $500 | Posted: 23-APR-= 12 We need a simple microsoft word document that has toggle features to show a= nd hide certain content. For example: 
- Document has checkboxes at the top, laid out in a simple table. 
- If checkbox checked it will show some content below (paragraph, bullet, s= omething) 
- When printed - Items NOT checked will NOT print 
- The checkboxes at top of document also will NOT print The above description is the bare minimum requirement. We only need a few s= etup and we can follow the example to add further checkboxes and toggles.<b= r /> Other options might include (dependent on cost) 
- add fields (name, date, etc) 
- add ask fields (to update above fields added) 
- add two column toggle. For example we have 10 checkboxes. User checks box= 1, 3, 6, 9 - The display of the checkboxes shows in a two column table 
Col 1 -- Col 2 
box 1 -- box 6 
box 6 -- box 9 
 
In essence the logic is smart enough to add toggled content into two column= s without dead space. See dummy doc for simple example. Please send examples of similar work done= .

 
Client: <a style=3D"text-decoration: none;" href=3D"https://www.elance.com/= e/hwhite4e/">hwhite4e</a> (United States) <div style=3D"font-size:16px; font-weight: bold; border-top: 1px dotted #64= A1D7; border-bottom: 1px dotted #64A1D7; padding: 15px 0px" > =09<a style=3D"text-decoration: none;" href=3D"https://www.elance.com/j/cus=
tom-microsoft-word-document/30071460/">View Job</a> =09 | 
=09<a style=3D"text-decoration: none;" href=3D"https://www.elance.com/j/cus=
tom-microsoft-word-document/30071460/#invitedecline_6832364">Decline Invita= tion</a> </div>
 Reminder: If your response rate falls below 50%, your setti= ng will be switched to 'Unavailable' and you will no longer receive job inv= ites.
 
</td>
</tr>
<tr><td width=3D"602" height=3D"9" valign=3D"top" style=3D"vertical-align= :top"><img width=3D"602" height=3D"9" src=3D"https://www.elance.com/images/=
4.0/email-bottom.png" alt=3D"" style=3D"vertical-align:top" /></td></tr> </table> </body>

It seems the OS is transforming the HTML email into just the code. If I go to sent items the email also looks wrong.

What is going on?

Can anybody help?

I am having the same prob.

Has this ever been resolved ?

mantugaul8 · Jul 20, 2012

superschiri said:
I am having the same prob.

Has this ever been resolved ?

problem solved, try mime buster

MIME Buster

shakalaka · Sep 8, 2013

Having the same problem. Random code on some emails, some work fine.
Very annoying, and you never know when it does that.

any ideas how to fix?

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Nokia Lumia 900 - GMAIL issue - Help Please!

Piscus

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gapost

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Sridhar V

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Piscus

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