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  1. CheesyJif's Avatar
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       #1  
    Is the issue regarding the capacitive buttons a software issue? I have noticed when I am playing certain games, music and videos, the phone will register a tap of the back button as a long press and a tap of the windows button will launch TellMe. Will Nokia fix this soon?
  2. Oldmajor's Avatar
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    #2  
    Quote Originally Posted by Cheesy Jif View Post
    Is the issue regarding the capacitive buttons a software issue? I have noticed when I am playing certain games, music and videos, the phone will register a tap of the back button as a long press and a tap of the windows button will launch TellMe. Will Nokia fix this soon?
    If you can, take it back its a defective device
  3. TreizFaction's Avatar
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    #3  
    I'm having the same issue. This sucks, I already had to bring back my first Lumia b/c the SIM reader failed. Is this a software bug or will I need to take it back? Anyone else having this problem?
  4. jimski's Avatar
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    #4  
    It happens to me occasionally and it is a software issue. Use Diagnostics to test the buttons. Mine worked 20/20 times, so it's not a defect. But exchange your phone if you can't live with it. I am sure it won't be long before Nokia addresses this, and a few other issues.

    Sent from my HTC Surround using Board Express
  5. clockworksnarf's Avatar
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    #5  
    Its not a normal operation, return the phone for a new one. Nokia is looking into the problem but we're in the dark as far as when (if ever) an update will be released.

    Sent from my Lumia 900 using Board Express
    mihesq likes this.
  6. jimski's Avatar
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    #6  
    Quote Originally Posted by clockworksnarf View Post
    Its not a normal operation, return the phone for a new one. Nokia is looking into the problem but we're in the dark as far as when (if ever) an update will be released.

    Sent from my Lumia 900 using Board Express
    So now Nokia has to keep you updated as to what they are working on and when they will be finished. Maybe we should have all returned our WPs when they made our keyboards disappear. Frankly, I was tickled pink to get 500 new features, and 1 bug.

    Sent from my HTC Surround using Board Express
  7. LordGreylock's Avatar
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    #7  
    I have been having this issue, it seemed to get worse after that first update to the phone. Sometimes it gets really bad. There is a thread on the Nokia forums about it. I'd recommend posting there to make sure they know more people are having the issue.

    Nokia Support Discussions - Issue with nokia lumia 900 touch capacitive button... - Nokia Support Discussions
  8. TreizFaction's Avatar
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    #8  
    It's not that big of a deal to me, if they are working on a fix I can wait. I can exchange the phone any time, I just didn't want to go get another and have the same problem.
  9. toddpart's Avatar
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    #9  
    Try using a game, song, video with headphones in instead of the built in speaker. Does the issue do away? This was my problem and I returned it for a new one on day 29...haven't had a problem since. I think there is a short or some EMI between the capacitive buttons and speaker on some units. My 2 cents...

    Sent from my Lumia 900 using Board Express
  10. The ILLumianati's Avatar
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    #10  
    I am having the same problems as everyone else. The buttons work perfectly when sound is not playing out of the bottom speaker. Using headphones does away with the problem as well so for now I can deal with it. Hopefully this is just a software bug as I would like to not get another phone. But I guess we'll find out.
  11. LordGreylock's Avatar
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    #11  
    I am personally waiting for the next update before I send my phone out for a week or two to get repaired. I really think it's a software issue, I just hope Nokia recognizes it and works it into the next update.
  12. msnodgrass82's Avatar
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    #12  
    I applied an update to my Nokia 900 to fix the randomness of the capacitive buttons issues. So far I haven't had a problem.

    Nokia Releases Update For AT&T Lumia 900 With New Enhancements

    I updated my phone using Zune since I didn't see the update available through my phone yet.
  13. ji37's Avatar
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    #13  
    I've been having this same problem with the buttons, and unfortunately, it did not go away with the update yesterday.
  14. TheDarKnight's Avatar
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    #14  
    Same here, did the update and still the same.

    I just contacted Nokia Support using live chat, and it looks like they aren’t aware of this issue, they told me to send the defective devices (I have 2 of them with this issue) to their repair center , the support person told me to return it to ATT, I told them I ran out of the 30 days return period , so they said "Since you are unable to get a replacement from AT&T, it would be best to send the device to our service center for assessment."

    So yes, I guess they aren't aware of this and it’s not a known bug for them.
  15. theefman's Avatar
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    #15  
    Update seems to have fixed it for me.
  16. alpinestars1z's Avatar
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    #16  
    Maybe those who have done the update but still have the problem should try a hard reset before sending it in?

    I think (but am not 100% sure) that for some people, the data fix update didn't seem to work until they did a hard reset.
  17. LordGreylock's Avatar
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    #17  
    I sent my Lumia to Nokia for this button issue, the update didn't seem to fix it. It was getting really bad too, I couldn't use speakerphone or basically play any games or do anything that used the speaker on the bottom because the phone would constantly act like those buttons were being pushed.

    I hope the unit I get back doesn't have this issue or I may have to get myself another windows phone, I really like the Lumia, and this was the only big issue I had with the phone.
  18. ppoteet's Avatar
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    #18  
    I have the capacitive buttons issue when I use headphones or listen to music on it. I becomes unresponsive for a day, then a day or so of the capacitive buttons acting up (with bing and voice command popping up), then they start to respond, except for the back button. After about 4 days it comes out of it.
    This is my second L900 with the same issues.
  19. Argo117's Avatar
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    #19  
    This used to happen to me and I thought it was a software issue, but then I found that if I just wipe the capacitive buttons with a cloth the problem would be solved. It is usually solved if the buttons have some moisture or buildup on them from use--this creates a circuit and continues to engage the button's functions after your fingers leave them. I'd try that before returning the device as defective.
  20. ppoteet's Avatar
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    #20  
    Quote Originally Posted by Argo117 View Post
    This used to happen to me and I thought it was a software issue, but then I found that if I just wipe the capacitive buttons with a cloth the problem would be solved. It is usually solved if the buttons have some moisture or buildup on them from use--this creates a circuit and continues to engage the button's functions after your fingers leave them. I'd try that before returning the device as defective.
    Dang, you might be on to something. The only time my phones acts up is when I use my headphones. Well, this is only when I go to the gym. Some exercises, I tuck my phone in my waistband so I don't crush it, and it comes out wet. I just wipe it off. I have noticed moisture in the 2nd camera. I will experiment with this.
  21. sinime's Avatar
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    #21  
    Hmmm, I'm not having an issue with the capacitive buttons at the bottom, but at points my screen will get ultra sensitive. Keyboard button presses will sometimes double or it will act as if multiple different keys are pressed all at once. Scrolling gets jumpy or scrolling will zoom in/out on zoomable content. At first I thought it was maybe something on the screen, but cleaning it doesn't help. I have to do a restart. Anyone else experience this? I got the phone Wednesday night and this has happened once a day so far. :( wondering if it would get fixed in tango or if it's something I should exchange it over?

    Sent from my Lumia 900 using Board Express
  22. slick5150's Avatar
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    #22  
    FWIW - My first 900 didn't have this problem. I got a replacement from AT&T (first one was tragically lost in a car accident) that saw this problem occur very frequently. I took that one in and got it replaced under warranty and the new one does not do this. So, I definitely think it's a hardware issue and one that you should work w/ AT&T to get replaced.
  23. nez99's Avatar
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    #23  
    Quote Originally Posted by ppoteet View Post
    Dang, you might be on to something. The only time my phones acts up is when I use my headphones. Well, this is only when I go to the gym. Some exercises, I tuck my phone in my waistband so I don't crush it, and it comes out wet. I just wipe it off. I have noticed moisture in the 2nd camera. I will experiment with this.
    Holy moly this dude may be right. I thought his suggestion was ridiculous but I just wiped the capacitive buttons clean and its not happening anymore ... yet :P
  24. nez99's Avatar
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    #24  
    Quote Originally Posted by nez99 View Post
    Holy moly this dude may be right. I thought his suggestion was ridiculous but I just wiped the capacitive buttons clean and its not happening anymore ... yet :P
    I'm getting this thing replaced anyway from Nokia direct, based on what a lot of people are saying here and in the Nokia forum, some don't get this symptom at all so it must be faulty.
  25. nez99's Avatar
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    #25  
    So after convincing Nokia Care it was a hardware fault this is the defect description she wrote on my form that I need to send into their fault technician:

    "ignored the concern above, teh customer said that when he is not touching the phone the voice command launch by itself even if he is using the loudspeaker it activated the voice command"

    Seriously wtf? I had to painfully explain the fault to three different people, none of them had any idea what any of the capacitive buttons did. In fact I don't think any of them actually understood what a capacitive button is!

    I'm including a highly detailed fault description of my own but I'm still not hopeful the technician will be able to replicate it if he's as special as the three people I've already talked to :(
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