- 05-31-2012, 01:41 PM #1
I'm frustrated beyond belief. I bought a used Lumia 900 online and of course it only had some knockoff 700ma charger, not the original Nokia 1A version.
I went to AT&T, asked them to sell me a replacement and they offered a generic charger. Don't want that, I asked for the original one that's in the box. They said just call Nokia, they will take care of you.
I called Nokia. Got a serious runaround and the guy said we don't have a sales department, go to Amazon.com/nokia and you can buy one. Was online while on the phone and told him I didn't see the original one. He said here it is:
Amazon.com: CrazyOnDigital Auto Car, Home Wall Charger and USB Data Cable For AT&T Nokia Lumia 900 (White). CrazyOnDigital Retail Package: Cell Phones & Accessories
He even read it out "De Crazy On Digital One Sir" (thick accent). I said I appreciate you trying to help, but as I originally asked, I need the original one that Nokia makes for the Lumia 900, not some knockoff junk. He said "no problem sir, please coordinate with your service provider." I reminded him that I was JUST in the AT&T store and they said just to call Nokia and they would send me one.
He paused and said "well we don't have one to sell." I asked what if I had it and it was defective? Would Nokia send me some Crazy on digital version or would they send me a genuine, 1A white wall charger. He said they would send a direct replacement identical to one in the box.
So here I sit on hold why this guy tries to find someone at Nokia who will sell me a real charger.
Whisky Tango Foxtrot
Is it really that hard to provide replacement parts Nokia? Or am I the first person on this planet to ask for a real replacement charger? This is laughable.
- 05-31-2012, 01:50 PM #2
that's weird , my carrier can Order individual *official* accessories from the box.
Bell ( Canada).
maybe try a company that sales Nokia devices ( future shop , best buy etc..)If your looking for Information, be sure to check out: WindowsPhone: Getting started!
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- 05-31-2012, 02:01 PM #3
Called AT&T again. They said call Nokia.
On a side note, the Nokia guy did say they would grant me a "one time courtesy exception" for a replacement, but they don't have any in stock (really?). He said "call back in, oh, one month to two weeks and check again."
So, who knows if/when I will actually be able to procure one.
Nokia needs some supply chain 101 man. Seriously.
- 06-01-2012, 03:08 PM #6
You don't need the orginal one. As long as it's the right voltage and produces the right current, it'll work just fine. The ones sold at the AT&T store are not junk and are compatible. In fact, they're probably made out of the same parts and built in the same factory. Get over yourself.