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Windows Central Podcast 37: Windows 10 Mobile is still dead

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We reviewed Microsoft's decade-old Surface table

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Introducing our ultimate laptop buyer's guide

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Attn Android and iPhone users: What you need to know about Windows phone

Old is new?

The original Surface Pro still holds its own in the 2-in-1 world

Xbox Greenlight?

No, internet, Microsoft isn't opening Xbox to all UWP games

Falling in love

HP Envy 34 review: An ultrawide curved all-in-one after my heart

2015 machine in 2017?

Surface 3 still holds its own in 2017

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  1. 3DPiper's Avatar
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       #1  
    For some reason my Lumia 900 is stuck on headset mode.. I have pulled the headset out, but I get no volume or mic unless I plug the headset back in..

    I have even tried powering down and back up, but it automatically reboots into headset mode..

    How can I get it to go back to regular speaker/mic mode?
  2. eortizr's Avatar
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    #2  
    If a restart does not work, backup and reset
  3. JaimitoFrog's Avatar
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    #3  
    Quote Originally Posted by 3DPiper View Post
    For some reason my Lumia 900 is stuck on headset mode.. I have pulled the headset out, but I get no volume or mic unless I plug the headset back in..

    I have even tried powering down and back up, but it automatically reboots into headset mode..

    How can I get it to go back to regular speaker/mic mode?
    you have to replug the headset and press play. Then press pause. Then u can remove the headset.

    The situation u describe happens when u remove the headset plug without first pausing the audio. Always pause the audio first before unplugging the headset.
    Lumis90 and Ricardo Brandt like this.
  4. 3DPiper's Avatar
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       #4  
    I am still dealing with this problem..

    Is there a Nokia Service Center in the US?

    I really neeed to get this fixed and I don't want to send my phone off to do so..

    I can only use the phone in speakerphone mode or with a headset plugged in.. I can't play audio or hear games unless the headset is plugged in..
  5. WayCool's Avatar
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    #5  
    Its probably lint stuck in the headphone jack. Get a flashlight look in the jack.. you can use a needle or very small tweezers to get the lint out that blocking the jack from indicating the headphones are no long plugged in..

    Been there done that...
  6. speedtouch's Avatar
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    #6  
    I think your phone has been possessed by the ghost of a Palm Pre. WebOSers will understand what I'm saying.
  7. 3DPiper's Avatar
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       #7  
    Turns out, the phone was defective.. I sent it to Nokia in Texas, they confirmed the problem, and sent me a new one..!
  8. Bartdog's Avatar
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    #8  
    Interesting you would say that Jaimito. I almost always just pull the plug out to pause playback and have never had an issue. Thought it was a very convenient feature.

    Sent from my Lumia 900 using Board Express
  9. jfa1's Avatar
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    #9  
    palm treos and pres had issues with the headphone jacks messing up slightly bent pins in the jack etc where the device seemed to think that the headphones were in even they weren't Dont miss that issue a bit!
  10. 3DPiper's Avatar
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       #10  
    ARG:

    After sending my first Lumia900 in for repair because of the headphone jack (and Nokia saying it WAS defective),
    my SECOND Lumia 900 now has the same problem!! I am using regular earbuds (not a headset with a mic) just to listen
    to music/radio while I mow yards.. The phone stays in my pocket and for the most part stays dust free.. Today I pulled out
    my earbuds when I finished mowing, but the phone stayed in 'headset' mode.. I can't hear any audio or talk on the phone
    (unless I put it in speaker mode).. DANG IT, I hate this.. :(
  11. suvirbhargav's Avatar
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    #11  
    Hi,
    I'm facing the same problem with my lumia.
    Are you able to solve it?
  12. suvirbhargav's Avatar
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    #12  
    doing a diagnostic test brings back the speaker mode but then phone stays in speakermode till next reboot.
  13. samjaffa's Avatar
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    #13  
    I have the same problem in my Lumia 900 also. Really annoying. I think the reason for my problems is that i have dropped the phone many times and the audio jack has taken some unwanted damage.
    A quick fix for my problems is that i take a nail slightly smaller than the audio jack, put the nail in, push it gently towards the sim card holder and the headset disconnects. I've ordered a new back casing for my phone because it was cheap ~25 and it has a new audio jack in it.

    I already found a good video from youtube which shows you how to do it. It didn't look too complicated. If i can fix the problem by doing this, I'll post a comment to tell if I was succesful and the problem went away.
  14. powers_nick's Avatar
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    #14  
    I found a fix for being stuck in headset mode for the Nokia lumia 928. There is a little copper pin at the top of the jack near the openning if this is flush against the inside wall of the jack that is the reason you are stuck in headphone mode take a needle or bobby pin (I recommend something metal) and pry the little copper pin away from the wall (not entirely out of the jack, just so it isn't flat against the inner wall) this pin is a switch that tells your phone when a headset is plugged in or not. Its a pretty bad system and will probably fail continuously, but that's how you fix the problem unless it is one of the many other audio problems the Nokia windows phones seem to have.

    The way you can tell if the phone is stuck in headset mode: go to settings>audio> equalizer. If you are able to adjust these settings without headphones plugged in then you are stuck in headset mode.

    hope this helps fix your phones like it did mine.
  15. Dk92's Avatar
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    #15  
    This is happening to me currently, nothing has helped so far. I already had one defective Lumia 928 with a messed up headphone jack, and now this. *sigh*
  16. HarryHotdog's Avatar
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    #16  
    This doesn't work for me, I still end up in HeadPhones mode
  17. Dk92's Avatar
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    #17  
    I fixed it, probably at the price of never using my headphones 🎧 with this phone again..
  18. Emreskopi's Avatar
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    #18  
    I experienced the same issue for the second time. At first I sent it to authorized service and it took 23 days to receive my working phone. This is something note tolerable. It is told that a part changed. Probably the jack. When it happened today second time, I googled again. Woala, new forum threads and discuccisons appeared which I didn't find before.

    Some say putting graphite powder in the jack and plugging and unplugging continuesly fixes. I saw under thread that so much people agreed and solved their issue. I thought maybe graphite is not the issue but continues plugging and pulling. I only plugged and unplugged 8-10 times and it worked too. This is a really emberrasing issue on Nokia Lumia. Yet I am happy I solved it without service.
  19. samjaffa's Avatar
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    #19  
    The phone s fixed.
  20. lightning4499's Avatar
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    #20  
    I have tried the method of getting the pin unstuck and it works. Little tedious but it does work. Thanks so much
  21. adaz240's Avatar
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    #21  
    For me, it wasnt the little copper part at the top of the jack, instead i took a sewing pin and at the side, there was a little black circle inside 90 degress to the copper part, i just kinda stuck the pin in there and moved it about, checked the phone and it was working again, never shall i use headphones again haha
  22. Ricardo Brandt's Avatar
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    #22  
    Worked just fine on my 520. I got stuck on this situation 2 weeks ago and never found any answer in any place on internet until now. THANKS!
  23. Babs09's Avatar
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    #23  
    But how to do that diagnostic test??
  24. Brett Chen's Avatar
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    #24  
    I found a solution but with limitation. I have Lumia icon for 2 years and this year I have experienced the problem 2 times. I never use headphone jack. First time, I did factory reset under Settings/about/reset your phone and it works, but that I hate since it wipes out all your data. Today, I have the problem again. I keep plugging and unplugging the headphone jack, hoping it will suddenly work, but it does not. And, every time when I plug the headphone jack, Cortana shows up. It is very annoying. So, I turn off Cortana by clicking Cortana tile/menu (on top right corner)/settings/turn off/restart. After the phone powers up, the problem is gone. It gets out of headphone mode. Then, you can turn on Cortana if you need Cortana. I think Cortana has something to do with the problem. So, if you don't need Cortana, just leave it off. Also, when I plug the headphone jack again, the problem will show up again. Then, I will just need to turn off Cortana again or turn on, then turn off Cortana. This mean I am better off not using headphone jack and Cortana to keep the problem away.

    Updated:
    Unbelievable! Today the problem happens again for no reason. And it is still stuck in Headphones mode after I turn on/off Cortana. I gave up & very ready to get a new phone, not Windows phone. After 15 minutes, I checked my phone and it changed back to Ringer mode itself. When it is stuck in Headphones mode, fortunately, it will still ring loud when the call comes in & you can answer the call with a headphone or Speaker feature turned on. I search google and find out even Android phone and iPhone have the same problem. So, good luck.
    Last edited by Brett Chen; 07-21-2015 at 01:16 AM.
  25. Abbas Khan6's Avatar
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    #25  
    Final Result: I was facing the same problem for my Lumia 720. I read the whole discussions and techniques on internet but it didn't work at all. I soft reset, hard reset and change the handsfree for my phone but nothing worked. :(

    At last, I sort it out and I want to share it with you:
    1. Do not soft or hard reset your phone. (For some cases it might work but keep this as your second option).
    2. Pick up a needle and a sharp torch light.
    3. Try to pick up all the small metal plates inside of your mobile phone jack (hole). There you will find 3 golden color metal plates assembled in a column and in front of these plates you will find another black / brown colored metal plate. Try to set free or pluck a bit of all of these plates. Specially the one alone in different color (Black / Brown).
    4. Once you done it properly. There you go. Check your phone it might work almost for 95% phones.
    5. If it didn't then try to soft or hard reset your phone.
    6. Update your phone.
    7. If these all didn't work then you have to check your phone to customer care.

    I hope this might work. If the first method work, please let me know.

    Note: Always try to use proper hands free design for your phone and make sure you phone jack (hole) is clean all the times.

    have a good day!
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