We made some changes

Our new forums are here!

Saving money on data

Mint SIM is the perfect way to get cheap data in the U.S.

Don't count Windows Phone out just yet

Dead? Psh. Here are 5 reasons to stick with Windows 10 Mobile

VPN vs. Proxy

The difference between a proxy and a VPN

Latitude attitude

Dell Latitude 7280 is a business laptop with tons of consumer attitude

4K all the way

You probably don't NEED a 4K webcam, but we love Logitech's BRIO 4K anyway

Long live Windows phone

Contrary to popular belief, Windows phone won't die anytime soon


Dell's already awesome XPS 15 gets even better in 2017

Surface Pwn 5

Surface Pro 5, Project NEON details leaked on LinkedIn?

Redefining the PC

Why Microsoft's Surface phone could be MUCH more than a mere 'phone'

Surface table meets Windows 10

Yes, we did put Windows 10 on the original Surface table ... and it rocks

Cream o' the crop

Before buying a Microsoft laptop, check out our pick for the absolute best

Simple and secure, just the way I like it

We think Windows 10 Cloud is a great idea, here's why

uber micro

Halo Wars 2 has something for everyone. Here's our full review.

Oldie but goldie

We reviewed Microsoft's decade-old Surface table

Creators Update comin' at ya

These are the coolest new features in the next big Xbox One update (video)

Buyer's guide

The Razer Blade 14 is the best laptop Razer has to offer

Windows 10 app gems

10 terrific Windows 10 apps you should be using

Tower of power

Here's what we think of Dell's XPS Tower Special Edition

Quite a deal

Grab the complete C# coding bootcamp for $41!

< >
Welcome to the Windows Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 3 of 3
  1. mocarey's Avatar

    7 Posts
    Global Posts
    35 Global Posts
    0 Post(s)
    0 Thread(s)
    I had a Lumia 900 that developed a 'screen burn-in' issue, where the home screen icons were always displayed, even when the phone was switched off. Nokia Customer Care (Nokia) replaced my device under warranty with a brand new device, which was shipped to me in a sealed demo box. No issues, there, as the device was shipped to me within a week and Nokia covered all shipping costs.

    I was able to successfully set up the replacement device and this worked great for about 2 weeks. I then noticed an issue where the GPS seemed to stop working, i.e. wasn't able to get a GPS fix, or lost the fix within a few seconds. I went through 2 levels of Nokia support over the phone, at which point they asked me to ship the device back to them. Again, they paid for shipping. This time though, they returned the same device to me within a week...that's when the problems started!

    My phone now was now stuck in a 'demo mode' and I was unable to restore any of my previous data on the device, due to error messages about Zune being 'unable to restore' and a device reset was just restoring the demo data. A phone call back to Nokia and they were not able to confirm if the GPS issue had been fixed or why the phone had demo data on it. They asked me to ship the phone to them once more. Again, within a week, this same phone was returned to me.

    This time, I noticed that my screen protector had been removed and replaced with a piece of plastic (WTF??) and that the phone was still stuck in demo mode, with me not being able to restore my data. A phone call back to Nokia and they've indicated that I'll receive a phone call within 24-48 hours with next steps to resolve my issue, that this time may not involve sending the phone back to them. I'm waiting with bated breath to hear what they have to say. And yes, this was the same phone, as it had the same marks/blemishes on exactly the same spots on the phone, as well as the same serial number.

    I am aware that I can just try flashing the retail ATT ROM on the phone and that should address the demo mode issue and allow me to revert the device to it's previous state. I don't know though if I'll still have GPS issues with the phone. Also, from a customer perspective, Nokia should at the minimum have returned the phone in a fully operational state to me, without me having to resort to 'backdoor' options to get the device up and running.

    As you can imagine, I am extremely frustrated from these experiences, and I'm not sure how Nokia plans to address my issues. I wanted to get thoughts from the forum on what my next steps should be, or if someone else has experienced similar issues and how this was eventually resolved? Please let me know.
  2. Jnbs's Avatar

    368 Posts
    Global Posts
    409 Global Posts
    0 Post(s)
    0 Thread(s)
    Why haven't you go to a AT&T replacement facility?? They replace your device right away with a "working" one. That's it. Oh an its easy to convince them that your phone is damaged..
  3. mocarey's Avatar

    7 Posts
    Global Posts
    35 Global Posts
    0 Post(s)
    0 Thread(s)
    Quote Originally Posted by Jnbs View Post
    Why haven't you go to a AT&T replacement facility?? They replace your device right away with a "working" one. That's it. Oh an its easy to convince them that your phone is damaged..
    I never purchased the original device from AT&T. Also, as I got the replacement from Nokia, not AT&T, I'm not sure AT&T would help.
    FYI - I checked the AT&T Device Support Center FAQs, and they will only deal with phones received from 'An Authorized AT&T Channel'. I may give the local center a call if I don't hear back from Nokia soon...worst case is that they'll tell me they cant' help me.
    Last edited by mocarey; 12-27-2012 at 04:57 PM. Reason: Updated info

Similar Threads

  1. What are the best ways to promote an app?
    By FrankGrimes in forum Developers Corner
    Replies: 22
    Last Post: 04-09-2015, 06:35 PM
  2. What's the best way to take care of my phones battery?
    By litepink in forum Windows Phone 7
    Replies: 10
    Last Post: 05-18-2012, 06:16 PM
  3. Whats the best way to listen to Music on WP7?
    By Bballbenb in forum Windows Phone 7
    Replies: 15
    Last Post: 09-22-2011, 09:14 PM
  4. Best way to make data intensive apps for newer devs
    By rexalbel in forum Developers Corner
    Replies: 0
    Last Post: 08-05-2011, 01:02 PM
  5. Wireless Snyc, best way to set up.
    By CJ Thunder in forum Zune
    Replies: 0
    Last Post: 07-18-2011, 08:26 PM

Posting Permissions