4K all the way

You probably don't NEED a 4K webcam, but we love Logitech's BRIO 4K anyway

Long live Windows phone

Contrary to popular belief, Windows phone won't die anytime soon

XP-YESSSSSSS

Dell's already awesome XPS 15 gets even better in 2017

Surface Pwn 5

Surface Pro 5, Project NEON details leaked on LinkedIn?

Redefining the PC

Why Microsoft's Surface phone could be MUCH more than a mere 'phone'

Surface table meets Windows 10

Yes, we did put Windows 10 on the original Surface table ... and it rocks

Cream o' the crop

Before buying a Microsoft laptop, check out our pick for the absolute best

Simple and secure, just the way I like it

We think Windows 10 Cloud is a great idea, here's why

uber micro

Halo Wars 2 has something for everyone. Here's our full review.

Oldie but goldie

We reviewed Microsoft's decade-old Surface table

Creators Update comin' at ya

These are the coolest new features in the next big Xbox One update (video)

Buyer's guide

The Razer Blade 14 is the best laptop Razer has to offer

Windows 10 app gems

10 terrific Windows 10 apps you should be using

Tower of power

Here's what we think of Dell's XPS Tower Special Edition

Quite a deal

Grab the complete C# coding bootcamp for $41!

Your go-to laptop guide

Introducing our ultimate laptop buyer's guide

Listen here

Attn Android and iPhone users: What you need to know about Windows phone

Old is new?

The original Surface Pro still holds its own in the 2-in-1 world

Xbox Greenlight?

No, internet, Microsoft isn't opening Xbox to all UWP games

Falling in love

HP Envy 34 review: An ultrawide curved all-in-one after my heart

< >
Welcome to the Windows Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 12 of 12
Like Tree6Likes
  • 1 Post By drjekel_mrhyde
  • 2 Post By snowmutt
  • 1 Post By ninjaap
  • 2 Post By drjekel_mrhyde
  1. drjekel_mrhyde's Avatar
    Member

    Posts
    192 Posts
    Global Posts
    195 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #1  
    They will replace it with a 920 since they ran out of 900's. My cousin just sent her's back and received a 920.
    xandros9 likes this.
  2. Laura Knotek's Avatar

    Posts
    25,675 Posts
    Global Posts
    47,759 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #2  
    That's good to know.
  3. snowmutt's Avatar

    Posts
    3,803 Posts
    Global Posts
    3,824 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #3  
    Hmmmmm....

    Waiting for that rush of users that all of a sudden can't connect to the internet. Bet the copay is not pleasant.
  4. Alteran195's Avatar
    Member

    Posts
    149 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #4  
    I dont know much of anything about ATTs insurance, I know its a monthly charge but nothing other than that. Do you have any other specifics about it? Was there anything they had to pay other than the monthly fee?
  5. mase123987's Avatar
    Member

    Posts
    3,111 Posts
    Global Posts
    3,237 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #5  
    Scamming companies is just as bad as companies scamming you. That is awesome for people who genuinely have 900 problems, but suggesting people find something wrong or create something wrong isn't right.

    AKA, don't be a cheap (you know what), just buy a 920 if you want it.
  6. snowmutt's Avatar

    Posts
    3,803 Posts
    Global Posts
    3,824 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #6  
    I am not in favor of "scamming" anyone, but I cancelled my insurance, and here is why:

    When my beloved Samsung Focus S met with the ground one time too many, the screen stopped responding and other problems just made it unusable (stupid, stupid gravity). So, having Insurance, I did what I think was within my rights: I called the company.

    1) You pay a monthly fee.
    2) You need to pay a copay. In the case of my year and a half old "S", it was 199.00 dollars.
    3) You do not get a new device for this. You get the refurbished device someone else turned in. A used, repaired one.

    At that price, no chance. My wife's Titan 2 was the same price, my Daughters Samsung Captivate Glide (discontinued at the time) and my son's Sony Xperia XL were 150.00. That is painful and not worth it.

    As a general rule, insurance of any kind has become a one sided affair. I got my wife a brand new in box Samsung Galaxy Note for less. My son now has a Motorola Atrix HD. Both older devices, but new and unrepaired.

    My point?? Not sure if I have one. Check the copay, and understand you are getting a second hand 920. If you are having problems, decide for yourself. But if your copay is 150.00-200.00 dollars, odds are no one is ripping off the insurance company.
    Laura Knotek and Old_Cus like this.
  7. ninjaap's Avatar
    Member

    Posts
    2,512 Posts
    Global Posts
    2,524 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #7  
    I dunno... I've had warranty swaps on more than a few occasions with different phones, and not once did I ever receive a refurbished phone. Or at least it looked brand new with all the original packaging and plastic wrap-sticky-thingy and not a single scratch on the screen or body. A few months ago I called 611 because my 920 bricked doing a hard reset and they sent me a brand new phone. Then again today I had to swap out my 920 again, because I gave it to my wife since I upgraded to the 1020. The thing bricked on me again when I did another hard reset. I walked into an att service center this time and they gave me a brand new phone. I'm pretty sure warranty and insurance exchanged device come from the same att stock, unless you go straight to the phone manufacturer.
  8. snowmutt's Avatar

    Posts
    3,803 Posts
    Global Posts
    3,824 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #8  
    Asurion is the handset insurance provider for AT&T, and I think they are for Verizon as well. I have never recieved a new handset, and in our dozen years of cell phone usage we have done an insurance exchange three times. When we agree to the terms for the exchange, they even state it will be a refurbished handset and record your response.

    On the up side, doing it through insurance gives you a 12 month warrenty. If you need to turn in your 900 and get a 920 that messes up in three months, they will exchange it. I sure didn't get that when paying out of pocket for replacement devices.
  9. ninjaap's Avatar
    Member

    Posts
    2,512 Posts
    Global Posts
    2,524 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #9  
    Quote Originally Posted by snowmutt View Post
    Asurion is the handset insurance provider for AT&T, and I think they are for Verizon as well. I have never recieved a new handset, and in our dozen years of cell phone usage we have done an insurance exchange three times. When we agree to the terms for the exchange, they even state it will be a refurbished handset and record your response.

    On the up side, doing it through insurance gives you a 12 month warrenty. If you need to turn in your 900 and get a 920 that messes up in three months, they will exchange it. I sure didn't get that when paying out of pocket for replacement devices.
    Oh okay. Never did get phone insurance before, so I did not know they came from an independent company.
    snowmutt likes this.
  10. drjekel_mrhyde's Avatar
    Member

    Posts
    192 Posts
    Global Posts
    195 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #10  
    It's not the Insurance it's if it's still under warranty(At&t reps still sold the L900 even when the L920 was months old). She just told me that the woman was trying to push her to a SG3 but she wanted to stay with Windows so she got a L920
    snowmutt and Old_Cus like this.
  11. snowmutt's Avatar

    Posts
    3,803 Posts
    Global Posts
    3,824 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #11  
    Quote Originally Posted by drjekel_mrhyde View Post
    It's not the Insurance it's if it's still under warranty(At&t reps still sold the L900 even when the L920 was months old). She just told me that the woman was trying to push her to a SG3 but she wanted to stay with Windows so she got a L920

    That is very true. AT&T handles all returns themselves for the first year. I suppose that would be the best case scenario, paying for a 900 earlier this year, having it get discontinued, and then getting a 920 for an exchange if your 900 craps out. Considering the 900 was free or next to nothing on contract, and the 920 was 100$.
  12. wamsille's Avatar
    Banned

    Posts
    544 Posts
    Global Posts
    693 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #12  
    It would be hard to prove whether or not you were commiting insurance fraud since most Windows Phones aren't exploited to the degree of an Android or iOS device. Your phone stopped working, you think dropping it on the floor might have something to do with it. Because it had physical damage, the warranty would not apply. It isn't like Asurion will try to replicate your issues. They will attempt to repair the phone and potentially bring it back into circulation for the next insurance replacement.

    Now, if you were exercising a warranty replacement, that is another story. Sending AT&T a device back that has been knowingly modified and tampered with in exchange for a new or like new replacement is subject to the non-returned fee associated with your device.

Similar Threads

  1. HTML to XAML (with images)
    By Sebastiaan den Boer in forum Developers Corner
    Replies: 3
    Last Post: 08-17-2013, 07:16 PM
  2. Replies: 5
    Last Post: 08-01-2013, 08:33 AM
  3. Replies: 19
    Last Post: 07-31-2013, 04:35 PM
  4. Community Expertise for Editing and Touching up Photos
    By pavvento in forum Nokia Lumia 1020
    Replies: 5
    Last Post: 07-29-2013, 05:22 PM
  5. Question about group texting and email question
    By Stanford Moore in forum Nokia Lumia 1020
    Replies: 2
    Last Post: 07-29-2013, 04:23 PM

Posting Permissions

";