11-10-2012 10:56 PM
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  1. riffraffy's Avatar
    Well, I went through the same issues as everyone else did early yesterday morning trying to get my Lumia 920 order past AT&T's dysfunctional web site.

    While I was trying to order, I online chatted with several AT&T reps who all said they were having problems with the web site, and to either keep trying, or try again in an hour. As with everyone (other than Premier customers), I was unable to find the wireless charger on the accessories page to add to my order. Yesterday, I chatted with an AT&T rep, who said not to worry about it, that if was not listed as included on my shipping notice, to simply call and "they" would take care of it. She promised to make a note on my account...

    This morning, the charging plate is not shown as having shipped to me, so I did call AT&T. The first AT&T rep said, "Nope, no charging plate for you. There were limited quantities and we ran out." I talked to supervisor Anton (#AC177D), and he said the same thing, "You missed out; they went fast!" Then, I talked to someone else who said they sold out within 6 hours, but he was no help and had no further info.

    I placed my order at 3:02AM CST, which was just about the soonest that the "regular customer" order web site started working. So, even if they did, really, "run out" of stock, I placed my order in plenty of time to be entitled to a wireless charging plate.

    Obviously, I am not done with this. I suggest anyone who is in my position, who ordered the 920 without seeing the charging plate on the accessories page, should start calling to verify their "promised" promotional charging plate.

    What a clusterf-ck ordering this phone from AT&T has become...
    11-08-2012 12:54 PM
  2. Duvi's Avatar
    Well, I went through the same issues as everyone else did early yesterday morning trying to get my Lumia 920 order past AT&T's dysfunctional web site.

    While I was trying to order, I online chatted with several AT&T reps who all said they were having problems with the web site, and to either keep trying, or try again in an hour. As with everyone (other than Premier customers), I was unable to find the wireless charger on the accessories page to add to my order. Yesterday, I chatted with an AT&T rep, who said not to worry about it, that if was not listed as included on my shipping notice, to simply call and "they" would take care of it. She promised to make a note on my account...

    This morning, the charging plate is not shown as having shipped to me, so I did call AT&T. The first AT&T rep said, "Nope, no charging plate for you. There were limited quantities and we ran out." I talked to supervisor Anton (#AC177D), and he said the same thing, "You missed out; they went fast!" Then, I talked to someone else who said they sold out within 6 hours, but he was no help and had no further info.

    I placed my order at 3:02AM CST, which was just about the soonest that the "regular customer" order web site started working. So, even if they did, really, "run out" of stock, I placed my order in plenty of time to be entitled to a wireless charging plate.

    Obviously, I am not done with this. I suggest anyone who is in my position, who ordered the 920 without seeing the charging plate on the accessories page, should start calling to verify their "promised" promotional charging plate.

    What a clusterf-ck ordering this phone from AT&T has become...
    Or like some have stated... it may actually be in your order.

    Why not wait for your device to see if it comes with your order.
    lordofthereef likes this.
    11-08-2012 12:56 PM
  3. mattgrif's Avatar
    You should wait to see if it arrives if it doesn't work with @ATTCustomerCare, they seem to be solid to help you.
    11-08-2012 01:04 PM
  4. Landsharkk's Avatar
    The official announcement from AT&T said the free-charging pad promo goes until I january of 2013. I was able to order one (for free) yesterday afternoon on their website.

    AT&T doesn't know what they are talking about (which is pretty normal at this point).
    11-08-2012 01:04 PM
  5. riffraffy's Avatar
    Well, the three AT&T reps I talked to this morning said I wasn't getting it (no way), and missed the window.
    11-08-2012 01:05 PM
  6. mattgrif's Avatar
    Well, the three AT&T reps I talked to this morning said I wasn't getting it (no way), and missed the window.
    I spoke with I think 6 people in all last night before I talked to someone who knew wtf they were saying. Just wait a bit see if it arrives with the phone, if not call and in a calm manor explain the situation.
    11-08-2012 01:08 PM
  7. riffraffy's Avatar
    The official announcement from AT&T said the free-charging pad promo goes until I january of 2013. I was able to order one (for free) yesterday afternoon on their website.

    AT&T doesn't know what they are talking about (which is pretty normal at this point).
    Maybe I missed the where the promo goes until Jan 2013. Can you please show me the quote? This is all I can find:

    In addition to its 2000mAh battery the largest battery Nokia has put in a smartphone the Lumia 920 includes built-in wireless charging capabilities** for an easy, convenient way to get more out of every day. For a limited time and while supplies last, AT&T will also include a wireless charging plate free of charge with each purchase of a Lumia 920.

    Windows Phone 8 Smartphones Arrive at AT&T Nov. 9; Pre-orders Begin Nov. 7 | AT&T
    11-08-2012 01:10 PM
  8. dkp23's Avatar
    The window is january 2013, you are in the window. ifyou dont get it now, you can get it later when they replenish assuming it doesnt come in your package.

    ATT reps are idiots, just keep that in mind.
    11-08-2012 01:14 PM
  9. SnailUK's Avatar
    Is it not like the uk, where the free wireless charger is a code you can redeem after 15 days?
    11-08-2012 01:38 PM
  10. Gken's Avatar
    yeah just calm down haha. Even if they have to make more its just a plastic case with an inductive coil in it. Nokia really did something right on this. I would even say this is the equivalent to the surface being 299, honestly.

    Plus like all retail chains, most people don't even know what they are talking about. They actual heard about the promotions on tv just like you haha.
    11-08-2012 01:52 PM
  11. riffraffy's Avatar
    haha
    ???
    11-08-2012 02:25 PM
  12. Hypetrak's Avatar
    yeah just calm down haha. Even if they have to make more its just a plastic case with an inductive coil in it. Nokia really did something right on this. I would even say this is the equivalent to the surface being 299, honestly.

    Plus like all retail chains, most people don't even know what they are talking about. They actual heard about the promotions on tv just like you haha.
    I don't think anyone heard about the free charging pad promotion on tv.
    riffraffy likes this.
    11-08-2012 02:28 PM
  13. Dang Pham's Avatar
    I didn't get one either. Called 4 - 5 times and spoke to 6-7 reps. Sold out, limited quantity. BS! I ordered at 3am and the couldn't even see the charging plate.
    Talked to their online sale rep finally and she said that all orders will get one shipped next week. Hopefully that will be true. AT&T need to release a statement explaining this ordeal.
    11-08-2012 02:31 PM
  14. riffraffy's Avatar
    The window is january 2013, you are in the window. ifyou dont get it now, you can get it later when they replenish assuming it doesnt come in your package.
    That may be true for AT&T's "Premier" customers, but the firmness with which the various customer service reps--and their supervisors--told me very pointedly that the chargers were all gone, obviously has me worried. And pissed off...

    "AT&T Premier customers, please step to the front of the line!"
    11-08-2012 03:16 PM
  15. riffraffy's Avatar

    Or like some have stated... it may actually be in your order.

    Why not wait for your device to see if it comes with your order.
    I am not encouraged by this:


    Looks like they are shipped from Ft Worth and I'm in Dallas. I did not get the plate though and I got about 10 different stories as to why....

    http://forums.windowscentral.com/lumia-920/201402.htm
    11-08-2012 07:02 PM
  16. karl11's Avatar
    You have to get a qualifying plan with 300mb service or higher.
    11-08-2012 07:07 PM
  17. SuddenlyDinosaur's Avatar
    I am not encouraged by this:
    Dude, call this number: 1-866-499-8008

    and bother them until they put a note on your account saying that you're entitles to a free charger when it gets in stock.

    You have to get a qualifying plan with 300mb service or higher.
    Nope. I got mine with 200mb plan. As long as you have a voice plan that is over $39 per month you should be fine.
    11-08-2012 07:09 PM
  18. B T C's Avatar
    This is straight from AT&T's website. I'm a premier customer, and get a link to the offer details that I haven't found anywhere else on the site, but I don't think there is anything in the offer itself that says it's limited to premier customers.

    Nokia Lumia 920 (High Gloss Red)
    FREE Wireless Charging Plate offer. Purchase Nokia Lumia 920 and receive a FREE Nokia Wireless Charging Plate. Additional restrictions apply.

    Limited-time offer. Offer runs through January 10, 2013 11:59 p.m. EST. Purchase Nokia Lumia 920 and receive a FREE Black Nokia DT-900 Wireless Charging Plate. Nokia Lumia 920 and Wireless Charging Plate must be added to the cart to qualify as it will not be automatically added or shipped. Flat Rate, FamilyTalk, Add a Line, and Mobile Share plans are eligible. Upgrade customers may keep their existing data plans or move to new qualified data plans. Requires a qualified 2-year service agreement for both Corporate Responsibility Users (CRU) and Individual Responsibility Users (IRU) with activation on an AT&T voice plan with a Monthly Service Charge (MSC) of $39 or higher plus (i) for IRU a DataPlus Personal plan or other eligible data plan with MSC of $20 or higher; (ii) for IRU or CRU a DataPro Personal plan or other eligible data plan with MSC of $30 or higher; or (iii) a DataPro Enterprise plan or other eligible data plan with MSC of $45 or higher. On DataPro/DataPlus plans for Smartphone and iPhone, if you exceed your initial data allowance, you will automatically be charged an additional $10 for each additional 1GB provided on DataPro or an additional $20 for each additional 300MB provided on DataPlus. All data allowances, including overages, must be used in the billing period in which the allowance is provided. Access to corporate email, company intranet sites, and business applications requires a DataPro Enterprise plan. Offer cannot be combined with any other equipment promotion, discount, or other offer. Subject to availability limitations. Coverage and services not available everywhere.

    Credit approval required. Activation Fee up to $36/line. Geographic, usage, and other terms, conditions and restrictions apply, and may result in service termination Regulatory Cost Recovery Charge up to $1.25/month is charged to help comply with government obligations and charges; it is not a tax or government required charge. Phone Return Policy/Cancellation Policy: See our complete return policy at AT&T Return Policy & Early Termination Fee - from AT&T. Early Termination Fee (att.com/equipmentETF): ETF up to $325 applies after 14 days (30 days for Corporate Responsibility Users under an AT&T business agreement). Independent agents may impose additional equipment-related charges. Sales tax calculated on unactivated price of handset. Cancellation Fee/Early Termination Fee subject to change.
    Certain promotions may not be combined. Through Premier, AT&T will provide you the best promotional prices available with your selections. View promotion terms and conditions.
    vioalas likes this.
    11-08-2012 07:19 PM
  19. riffraffy's Avatar
    Dude, call this number: 1-866-499-8008

    and bother them until they put a note on your account saying that you're entitles to a free charger when it gets in stock.
    I can't tell you how many different numbers I've called. If you read my first post, you'll see that a rep did "put a note" on my account for the free plate.

    The people I talked to today, supervisors included, said, "Oh, I see the note, but she didn't "promise" to get you a free charging pad. She promised to "try" and get you a free charging pad--if one were available. Which one is not, because you ordered too late and we ran out."

    I'm serious. Two people in a row told me that.
    11-08-2012 07:23 PM
  20. SuddenlyDinosaur's Avatar
    I can't tell you how many different numbers I've called. If you read my first post, you'll see that a rep did "put a note" on my account for the free plate.

    The people I talked to today, supervisors included, said, "Oh, I see the note, but she didn't "promise" to get you a free charging pad. She promised to "try" and get you a free charging pad--if one were available. Which one is not, because you ordered too late and we ran out."

    I'm serious. Two people in a row told me that.
    Oh...Sorry man. That sucks. They really should have organized this better.
    11-08-2012 07:25 PM
  21. tapiocamilktea's Avatar
    I'm a premier, and I wasn't able to get the wireless charging plate also when checking out because I have a less than $20 data plan. I took a risk and just ordered the phone by itself, and then tried calling the customer service to see if they can add it in the order. Unfortuneately my order is pending shipment and they can't do anything. Now I have to wait for the phone to actually get delivered, then return it, and then reorder again. A big hassel and that means I won't have my phone the whole time. I hope ATT does something about this so I can just redeem my charger somewhere else, possibly from an ATT store so I can just starting using my 920 phone.
    11-08-2012 07:56 PM
  22. Fightin Loon's Avatar
    I asked the att guy at the store and he said the promotion is from 11/9/12 to 1/10/13.

    He said buy one between those dates and you'll get a free charger. And if you don't, they'll probably give you one when they get more in stock. He was reading from the screen.
    11-08-2012 08:31 PM
  23. pderosa's Avatar
    I called 7 AM yesterday. I was trying to order online and it had the wrong price. It said $199 and was not giving me the charger for free. Called in to Premier and they gave me a hard time for over an hour. First they said they did not have the phone. Then they magically were going to order it for me. I asked for the charger and they said that they did not match deals online. I told them I would love to order online, but their system was screwed up. They finally bend and say they will give me the charger and then say that they can't find it in the system and tell me that they will note my account and I can get a credit after I buy one at a COR store. Terrible customer service. I doubt it will work out and I will get it. I may buy the charging stand which looks a little nicer than the pad.
    11-08-2012 08:35 PM
  24. multek's Avatar
    I got red lumia 920 today at local store, no accessory available yet. The sale man will call me when they have charge pad available. He wasn't aware that charge pad is free with phone, I showed him the ATT press release in the net.
    11-08-2012 08:53 PM
  25. ProfessorTripp's Avatar
    If anyone is planning to visit an AT&T store tomorrow and you need something to show them I just found this online. Save it to your bookmarks.

    http://forums.windowscentral.com/e?l...token=_j3VYN_q
    11-08-2012 10:41 PM
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