Well, I went through the same issues as everyone else did early yesterday morning trying to get my Lumia 920 order past AT&T's dysfunctional web site.
While I was trying to order, I online chatted with several AT&T reps who all said they were having problems with the web site, and to either keep trying, or try again in an hour. As with everyone (other than Premier customers), I was unable to find the wireless charger on the accessories page to add to my order. Yesterday, I chatted with an AT&T rep, who said not to worry about it, that if was not listed as included on my shipping notice, to simply call and "they" would take care of it. She promised to make a note on my account...
This morning, the charging plate is not shown as having shipped to me, so I did call AT&T. The first AT&T rep said, "Nope, no charging plate for you. There were limited quantities and we ran out." I talked to supervisor Anton (#AC177D), and he said the same thing, "You missed out; they went fast!" Then, I talked to someone else who said they sold out within 6 hours, but he was no help and had no further info.
I placed my order at 3:02AM CST, which was just about the soonest that the "regular customer" order web site started working. So, even if they did, really, "run out" of stock, I placed my order in plenty of time to be entitled to a wireless charging plate.
Obviously, I am not done with this. I suggest anyone who is in my position, who ordered the 920 without seeing the charging plate on the accessories page, should start calling to verify their "promised" promotional charging plate.
What a clusterf-ck ordering this phone from AT&T has become...
While I was trying to order, I online chatted with several AT&T reps who all said they were having problems with the web site, and to either keep trying, or try again in an hour. As with everyone (other than Premier customers), I was unable to find the wireless charger on the accessories page to add to my order. Yesterday, I chatted with an AT&T rep, who said not to worry about it, that if was not listed as included on my shipping notice, to simply call and "they" would take care of it. She promised to make a note on my account...
This morning, the charging plate is not shown as having shipped to me, so I did call AT&T. The first AT&T rep said, "Nope, no charging plate for you. There were limited quantities and we ran out." I talked to supervisor Anton (#AC177D), and he said the same thing, "You missed out; they went fast!" Then, I talked to someone else who said they sold out within 6 hours, but he was no help and had no further info.
I placed my order at 3:02AM CST, which was just about the soonest that the "regular customer" order web site started working. So, even if they did, really, "run out" of stock, I placed my order in plenty of time to be entitled to a wireless charging plate.
Obviously, I am not done with this. I suggest anyone who is in my position, who ordered the 920 without seeing the charging plate on the accessories page, should start calling to verify their "promised" promotional charging plate.
What a clusterf-ck ordering this phone from AT&T has become...