- 11-08-2012, 12:54 PM #1
Well, I went through the same issues as everyone else did early yesterday morning trying to get my Lumia 920 order past AT&T's dysfunctional web site.
While I was trying to order, I online chatted with several AT&T reps who all said they were having problems with the web site, and to either keep trying, or try again in an hour. As with everyone (other than Premier customers), I was unable to find the wireless charger on the accessories page to add to my order. Yesterday, I chatted with an AT&T rep, who said not to worry about it, that if was not listed as included on my shipping notice, to simply call and "they" would take care of it. She promised to make a note on my account...
This morning, the charging plate is not shown as having shipped to me, so I did call AT&T. The first AT&T rep said, "Nope, no charging plate for you. There were limited quantities and we ran out." I talked to supervisor Anton (#AC177D), and he said the same thing, "You missed out; they went fast!" Then, I talked to someone else who said they sold out within 6 hours, but he was no help and had no further info.
I placed my order at 3:02AM CST, which was just about the soonest that the "regular customer" order web site started working. So, even if they did, really, "run out" of stock, I placed my order in plenty of time to be entitled to a wireless charging plate.
Obviously, I am not done with this. I suggest anyone who is in my position, who ordered the 920 without seeing the charging plate on the accessories page, should start calling to verify their "promised" promotional charging plate.
What a clusterf-ck ordering this phone from AT&T has become...
- 11-08-2012, 12:56 PM #2
11-08-2012, 01:04 PM #4
- 280 Posts
The official announcement from AT&T said the free-charging pad promo goes until I january of 2013. I was able to order one (for free) yesterday afternoon on their website.
AT&T doesn't know what they are talking about (which is pretty normal at this point).
- 11-08-2012, 01:10 PM #7
In addition to its 2000mAh battery – the largest battery Nokia has put in a smartphone – the Lumia 920 includes built-in wireless charging capabilities** for an easy, convenient way to get more out of every day. For a limited time and while supplies last, AT&T will also include a wireless charging plate – free of charge – with each purchase of a Lumia 920.
Windows Phone 8 Smartphones Arrive at AT&T Nov. 9; Pre-orders Begin Nov. 7 | AT&T
11-08-2012, 01:52 PM #10
- 205 Posts
yeah just calm down haha. Even if they have to make more its just a plastic case with an inductive coil in it. Nokia really did something right on this. I would even say this is the equivalent to the surface being 299, honestly.
Plus like all retail chains, most people don't even know what they are talking about. They actual heard about the promotions on tv just like you haha.
11-08-2012, 02:31 PM #13
- 21 Posts
I didn't get one either. Called 4 - 5 times and spoke to 6-7 reps. Sold out, limited quantity. BS! I ordered at 3am and the couldn't even see the charging plate.
Talked to their online sale rep finally and she said that all orders will get one shipped next week. Hopefully that will be true. AT&T need to release a statement explaining this ordeal.
- 11-08-2012, 03:16 PM #14
"AT&T Premier customers, please step to the front of the line!"
11-08-2012, 07:09 PM #17
- 33 Posts
and bother them until they put a note on your account saying that you're entitles to a free charger when it gets in stock.
11-08-2012, 07:19 PM #18
- 159 Posts
This is straight from AT&T's website. I'm a premier customer, and get a link to the offer details that I haven't found anywhere else on the site, but I don't think there is anything in the offer itself that says it's limited to premier customers.
Nokia Lumia 920 (High Gloss Red)
FREE Wireless Charging Plate offer. Purchase Nokia Lumia 920 and receive a FREE Nokia Wireless Charging Plate. Additional restrictions apply.
Limited-time offer. Offer runs through January 10, 2013 11:59 p.m. EST. Purchase Nokia Lumia 920 and receive a FREE Black Nokia DT-900 Wireless Charging Plate. Nokia Lumia 920 and Wireless Charging Plate must be added to the cart to qualify as it will not be automatically added or shipped. Flat Rate, FamilyTalk®, Add a Line, and Mobile Share plans are eligible. Upgrade customers may keep their existing data plans or move to new qualified data plans. Requires a qualified 2-year service agreement for both Corporate Responsibility Users (CRU) and Individual Responsibility Users (IRU) with activation on an AT&T voice plan with a Monthly Service Charge (MSC) of $39 or higher plus (i) for IRU a DataPlus Personal plan or other eligible data plan with MSC of $20 or higher; (ii) for IRU or CRU a DataPro Personal plan or other eligible data plan with MSC of $30 or higher; or (iii) a DataPro Enterprise plan or other eligible data plan with MSC of $45 or higher. On DataPro/DataPlus plans for Smartphone and iPhone, if you exceed your initial data allowance, you will automatically be charged an additional $10 for each additional 1GB provided on DataPro or an additional $20 for each additional 300MB provided on DataPlus. All data allowances, including overages, must be used in the billing period in which the allowance is provided. Access to corporate email, company intranet sites, and business applications requires a DataPro Enterprise plan. Offer cannot be combined with any other equipment promotion, discount, or other offer. Subject to availability limitations. Coverage and services not available everywhere.
Credit approval required. Activation Fee up to $36/line. Geographic, usage, and other terms, conditions and restrictions apply, and may result in service termination Regulatory Cost Recovery Charge up to $1.25/month is charged to help comply with government obligations and charges; it is not a tax or government required charge. Phone Return Policy/Cancellation Policy: See our complete return policy at AT&T Return Policy & Early Termination Fee - from AT&T. Early Termination Fee (att.com/equipmentETF): ETF up to $325 applies after 14 days (30 days for Corporate Responsibility Users under an AT&T business agreement). Independent agents may impose additional equipment-related charges. Sales tax calculated on unactivated price of handset. Cancellation Fee/Early Termination Fee subject to change.
Certain promotions may not be combined. Through Premier, AT&T will provide you the best promotional prices available with your selections. View promotion terms and conditions.
- 11-08-2012, 07:23 PM #19
The people I talked to today, supervisors included, said, "Oh, I see the note, but she didn't "promise" to get you a free charging pad. She promised to "try" and get you a free charging pad--if one were available. Which one is not, because you ordered too late and we ran out."
I'm serious. Two people in a row told me that.
- 11-08-2012, 07:56 PM #21
I'm a premier, and I wasn't able to get the wireless charging plate also when checking out because I have a less than $20 data plan. I took a risk and just ordered the phone by itself, and then tried calling the customer service to see if they can add it in the order. Unfortuneately my order is pending shipment and they can't do anything. Now I have to wait for the phone to actually get delivered, then return it, and then reorder again. A big hassel and that means I won't have my phone the whole time. I hope ATT does something about this so I can just redeem my charger somewhere else, possibly from an ATT store so I can just starting using my 920 phone.
- 11-08-2012, 08:31 PM #22
I asked the att guy at the store and he said the promotion is from 11/9/12 to 1/10/13.
He said buy one between those dates and you'll get a free charger. And if you don't, they'll probably give you one when they get more in stock. He was reading from the screen.
- 11-08-2012, 08:35 PM #23
I called 7 AM yesterday. I was trying to order online and it had the wrong price. It said $199 and was not giving me the charger for free. Called in to Premier and they gave me a hard time for over an hour. First they said they did not have the phone. Then they magically were going to order it for me. I asked for the charger and they said that they did not match deals online. I told them I would love to order online, but their system was screwed up. They finally bend and say they will give me the charger and then say that they can't find it in the system and tell me that they will note my account and I can get a credit after I buy one at a COR store. Terrible customer service. I doubt it will work out and I will get it. I may buy the charging stand which looks a little nicer than the pad.
- 11-08-2012, 10:41 PM #25