12-17-2012 11:52 PM
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  1. Reflexx's Avatar
    Premier Account
    Ordered 11/08/12 (I originally thought it was the 7th)
    Site says my order was 11/11/12

    No email
    Everything is still "In Progress"
    11-14-2012 06:03 PM
  2. RecycleRex's Avatar
    Just got off the phone with a service manager who said the phone I ordered is no longer on back order..I had him repeat this several times...he said it hasn't shipped because they are having a hard time processing the orders fast enough and that even though I ordered on the 9th it wasn't processed until the 10th. He also said that my order will ship by the 17th (because apparently over night shipping means nothing) but he said there is a chance I will get a shipping confirmation before then.
    That being said he said he will personally call me on Monday to make sure everything is in order.
    I don't really believe this is how it will go down but this is the first date I have received and I told him that I was holding him to it.
    He also told me they had the same problem with the iPhone release and I told him they should've learned their lesson :-) so we'll see.
    I ordered on the 9th and am a premier customer.
    Reflexx likes this.
    11-14-2012 06:04 PM
  3. EBynum's Avatar
    Non-premier, ordered yellow 11/7 at 12AM PST (got confirmation email Nov 7, 2012 at 3:32 AM), was on "Processing" since then and today got back order email, not shipped.
    Contacted ATT order status live chat now and they told me that next shipment is 7-10 days from today and my order goes there
    Was not offered wireless charging plate during checkout on pre-order but got that wireless charger email, not shown on order although, only the phone itself.
    I'm non-premier also. I ordered mine shortly after you did (12:22 am PST) and my order status still says Pending Shipment. I have not received the Backordered e-mail. It seems some people who ordered after us are getting shipping info. How the heck does AT&T prioritize their orders? The First Come, First Served line they've been giving people sounds like BS.
    11-14-2012 06:06 PM
  4. pvcleave's Avatar
    I feel like I am at an AA meeting. Hi I'm Phil and I am a Premier member. I ordered on the 6th between 9 and 10 PM PT.
    gbbg, ZoSo925, fradchad and 6 others like this.
    11-14-2012 06:14 PM
  5. fradchad's Avatar
    What time do they stop processing orders for the night?
    11-14-2012 06:20 PM
  6. dtboos's Avatar
    What time do they stop processing orders for the night?
    They'd better be running 24/7 right now.
    Nabiscuit and henilp89 like this.
    11-14-2012 06:22 PM
  7. ZoSo925's Avatar
    Anyone daring enough to go on eBay and pay $880 for one? lol
    11-14-2012 06:23 PM
  8. pvcleave's Avatar
    Anyone daring enough to go on eBay and pay $880 for one? lol
    I wouldn't. As big of a pain as AT&T is, I'd rather deal with them if there is a problem than someone from Ebay.
    11-14-2012 06:26 PM
  9. fradchad's Avatar
    They'd better be running 24/7 right now.
    I just got from their chat person that its 4pm they stop at the warehouse :/
    11-14-2012 06:30 PM
  10. dtboos's Avatar
    I just got from their chat person that its 4pm they stop at the warehouse :/
    :/
    11-14-2012 06:34 PM
  11. ZoSo925's Avatar
    I don't believe that one bit. Maybe they stop working with shipping but handling several thousand orders during a limited hour per day time frame...no way.

    There is people inside the warehouse after hours. Heck Walmart/Sams Clubs closes and locks the door but there are still a handfull of people inside the store still working 24/7
    11-14-2012 06:36 PM
  12. fradchad's Avatar
    I don't believe that one bit. Maybe they stop working with shipping but handling several thousand orders during a limited hour per day time frame...no way.

    There is people inside the warehouse after hours. Heck Walmart/Sams Clubs closes and locks the door but there are still a handfull of people inside the store still working 24/7
    Agreed, I dont think the chat people have any more information than you or I on the dang website.
    11-14-2012 06:38 PM
  13. culpepperkelli's Avatar
    :/
    I ordered both red and yellow. But thats besides the point. The red shipped at midnight last night lol well thats when the system updated.
    11-14-2012 06:41 PM
  14. Reflexx's Avatar
    Just got off the phone with a service manager who said the phone I ordered is no longer on back order..I had him repeat this several times...he said it hasn't shipped because they are having a hard time processing the orders fast enough and that even though I ordered on the 9th it wasn't processed until the 10th. He also said that my order will ship by the 17th (because apparently over night shipping means nothing) but he said there is a chance I will get a shipping confirmation before then.
    That being said he said he will personally call me on Monday to make sure everything is in order.
    I don't really believe this is how it will go down but this is the first date I have received and I told him that I was holding him to it.
    He also told me they had the same problem with the iPhone release and I told him they should've learned their lesson :-) so we'll see.
    I ordered on the 9th and am a premier customer.
    I hope you have his name, number, and extension! I may end up needing it!
    11-14-2012 06:48 PM
  15. cinamann's Avatar
    Oh my! Mine shipped today! It was just updated in the last two hours! Earlier today it showed that the phone would be shipped on the 14th which is today, but it still said "processing" while the SIM card was pending shipment.
    I ordered mine on the 7th through Premier phone support at 8pm PST. Finally!!
    11-14-2012 07:03 PM
  16. kwill's Avatar
    Damn, so checked my order status now and I have a tracking number for my Yellow 920!! And my Red is here today!! Weird part (as some others have noticed), is that it has a tracking number but going to UPS site, it says "UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated."

    When that happened with my red one, it didn't ship out until the next day. However, it also showed that status much later in the day. Here's to hoping that it ACTUALLY ships today!
    Just checked and my Yellow WILL definitely be here tomorrow from UPS as they gave me free overnight when I ordered it!! I'm so freaking pumped!! Ordered on the 7th about 8am through Premier.
    11-14-2012 07:04 PM
  17. radioactiverice8's Avatar
    man, congrats to all your premier members.

    have you guys seen how verizon is offering compensation to their customers for their htc 8x preorder delays?

    at&t, not even once.....


    ps//its only 30percent off any phone case, but its still soemthing. at leas they publicly owned up to their faults
    11-14-2012 07:09 PM
  18. cinamann's Avatar
    Btw anyone in the L.A area wants to exchange a cyan color for my yellow? I checked out both colors in person and I prefer the matte finish of the cyan one. Mine is scheduled to arrived no later than 430pm this Friday.
    11-14-2012 07:13 PM
  19. Reflexx's Avatar
    AT&T waived my upgrade fee. So at least that's $36 saved.
    11-14-2012 07:13 PM
  20. cinamann's Avatar
    I ordered it through the premier customer phone support. The rep told me that their supplies of phones are different than of any other departments, including online premier orders.
    11-14-2012 07:14 PM
  21. zachangry's Avatar
    I guess ATT doesn't want me to keep checking my order status. :P



    Had to delete cookies to get it to work again. Still pending shipment.......
    Reflexx and giodelgado like this.
    11-14-2012 07:16 PM
  22. CJ Chang's Avatar
    I guess ATT doesn't want me to keep checking my order status. :P

    Click to view quoted image


    Had to delete cookies to get it to work again. Still pending shipment.......
    same to me but you can restart your web browser and it will show up again:lol:
    11-14-2012 07:17 PM
  23. ZoSo925's Avatar
    Amazon web page says

    ... tada



    Backordered.
    Usually ships in 1 to 2 weeks
    11-14-2012 07:23 PM
  24. franzDanconia's Avatar
    I guess ATT doesn't want me to keep checking my order status. :P

    Click to view quoted image


    Had to delete cookies to get it to work again. Still pending shipment.......
    haha NICE! att are such screw-ups.
    11-14-2012 07:23 PM
  25. cyanwinters's Avatar
    When I call 866-267-4510 it can't find my order by order number or phone number. That seems bad, eh?
    11-14-2012 07:39 PM
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