1. Soylent Red's Avatar
    I get an error when I plug it in that the driver cannot be found. It shows up in device manager as "RM-820|Nokia Lumia 920".

    I have Zune software installed. Tried to update the driver with Windows Update, but it doesn't find anything.

    Btw, Windows 7 is 64-bit.
    11-09-2012 10:41 PM
  2. Mystictrust's Avatar
    I get an error when I plug it in that the driver cannot be found. It shows up in device manager as "RM-820|Nokia Lumia 920".

    I have Zune software installed. Tried to update the driver with Windows Update, but it doesn't find anything.

    Btw, Windows 7 is 64-bit.
    You'll need this: Windows Phone Support | Xbox LIVE, Windows Live, & Zune | Windows Phone 7 | Windows Phone (United States)

    Zune will not work for Windows Phone 8. The software that I linked works for both Windows 7 and Windows 8.
    11-09-2012 10:50 PM
  3. Larylicious's Avatar
    11-09-2012 10:51 PM
  4. Drhent's Avatar
    I get the same thing in Windows 8 64 bit. and have the software downloaded. says it can't find the drivers. Have looked for a drivers folder. Loaded right up on the Surface though.
    11-10-2012 11:54 AM
  5. sirepa's Avatar
    i have a similar problem
    the first time i plugged in my lumia 920, it popped right up and i got some music on there, and today i wanted to throw some more on. however, i tried with two win 7 64-bit PC's and neither of them found my lumia, but it was still charging...is there a fix yet?
    11-11-2012 12:22 PM
  6. Coolknight1968's Avatar
    Lol. Install MS .Net 4.5, then download the new sync (beta) software. After .Net you should have full file access to your music etc.
    11-11-2012 12:36 PM
  7. 12Danny123's Avatar
    note the Zune Software will NOT work for Wp8 devices. that is only for wp7x devices
    11-11-2012 12:38 PM
  8. tlo07's Avatar
    I had to dl the .net framework as well. The wp app for the desktop worked like a charm after that.
    11-11-2012 12:40 PM
  9. Hypetrak's Avatar
    If your Framework is not updated then you won't be able to install the Windows Phone App.

    Here is the Framework update that you will need if that is the case.
    Download Microsoft .NET Framework 4 (Web Installer) from Official Microsoft Download Center
    11-11-2012 01:14 PM
  10. TenTwelve's Avatar
    I get the same thing in Windows 8 64 bit. and have the software downloaded. says it can't find the drivers. Have looked for a drivers folder. Loaded right up on the Surface though.
    I've got 64 bit Windows 8 installed on my PC and had no issues.
    11-11-2012 01:21 PM
  11. Godigiya's Avatar
    Same problem and unsolvable till now.
    12-08-2012 09:23 PM
  12. MaulerX's Avatar
    I think Windows 8 is calling some of you guys. Lol 😜 - It's only $40 to upgrade. The performance improvements alone is worth the price.
    12-08-2012 09:42 PM
  13. PeterFnet's Avatar
    Sorry MaulerX, but that's quite possibly the worst reason to update. What if he spends 40 bucks just to find out there is another problem that's causing his issue?

    Windows 7 is still supported and will/should receive attention from Microsoft which is why they released this tool to begin with, this is not Windows 98 SE.

    I'm still upset that I was forced to update to Windows 8 to install the developer tools for Windows Phone. Then I come to find out later that Microsoft will not be supporting older Media Center extenders on Windows 8.
    01-20-2013 07:59 AM
  14. robertre's Avatar
    I had the same issue, but it seems to have been resolved after the OS was updated on my phone.
    01-20-2013 10:50 AM
  15. Nikolas Falco's Avatar
    Me too (lumia 620).
    • Windows 7 64bit
    • Windows Phone App Preview 3
    • .NET Framework 4.5

    Connect phone to PC ... "MTP USB Driver" Fails.
    The same removing SD card, rebooting PC or Phone (still and not connected to PC) no gain.
    03-14-2013 07:43 AM
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