06-08-2015 04:52 PM
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  1. hotdogakamike's Avatar
    encountered this problem when I was trying to using the amazon app to scan the bar code at local store. Green screen shows up. closed the amazon app turn on the camera app, still, nothing but green. close the camera app and open again, same thing. after rebooting everything is fine again, anyone experienced this problem? or I am the lucky one?

    got the cyan 920 on Friday 11/9/12, green screen showed up once everyday now.

    went to the ATT store and they directed me to the device center, will try that tomorrow.

    any other suggestion appreciated.
    11-11-2012 06:50 PM
  2. VagrantWade's Avatar
    Looks defective to me.
    11-11-2012 06:51 PM
  3. stumlad's Avatar
    Had something similar happen. I also had it completely black. Perhaps the application that is previously using the camera is not properly shutting it down. I noticed that when it was black, i could scroll to the pictures, then when I scrolled back the camera worked again. When it was green I didn't try to do that and just rebooted.
    11-17-2012 12:04 AM
  4. elvisff's Avatar
    Both of our 920's did this too. Only happened once on mine and my wife's. Turned off phone, waited a few seconds, restarted phone, haven't had it happen since.
    11-17-2012 02:49 AM
  5. mr.gmore's Avatar
    MIne did this while trying to Skype, reset worked but it happen again.
    11-19-2012 11:02 AM
  6. atlbuc's Avatar
    I had this happen to mine the 1st day, I took it back and got a new one.
    11-19-2012 11:07 AM
  7. uktivo's Avatar
    Also had a unit with a camera that refused to work. Luckily (or unluckily, which ever point you take) my software froze, the unit drained of power, re-booted itself and low and behold, everything came back working again.

    I'm putting it down to a software glitches.. There does seem to be a few of them with this phone.. Hopefully MS will sort these out in due time..
    11-19-2012 11:11 AM
  8. mthraves's Avatar
    Same thing has happened to our new Nokia Lumia 920. Got it last week on Orange UK and tried to use it with a shopping list app called myShoppi. The app allows you to scan barcodes, but when we went to scan a 3rd item the screen went green instead of showing the camera. We rebooted the phone and everything worked ok for a few minutes then it happened again. We exited the app and tried to use the camera independently from the app and the display turned green rather than acting as a viewfinder. Nokia please fix!
    11-22-2012 03:49 AM
  9. orionll's Avatar
    Happened to me as well once. Restarting resolved it and it hasn't happened again (so far, hopefully).
    11-23-2012 12:47 AM
  10. wldcohso1's Avatar
    I had the exact same problem, sent mine back for a new one...crazy thing is, I dropped my phone while waiting for my new one and it got some scratches on it... I hope they don't make me pay for it...fingers crossed..oh! I'm new to the forum...
    11-23-2012 01:01 AM
  11. BluewolfX's Avatar
    Happened to me when trying to use a third party app.
    11-28-2012 04:20 PM
  12. NoIX's Avatar
    So, can we asume this is a software problem?
    It just happened to me, reseting the phone fixed, and Im trying to see if i can do it again, but as BluewolfX mentioned, it happened to me after I used a third party app (bing translate) and then tried to use the camera from the camera button and changing the lens to panorama.
    11-30-2012 06:16 AM
  13. SeNiLe911's Avatar
    This has happened to two 920's I have had so far. Happened to the first one close to the end of it's life, yes, the Lumia 920 stopped working totally and got it replaced a few days ago. Now this second one just started doing the green screen while using the Amazon Mobile app. Now the camera seems to have inherited the problem.

    I showed them at the AT&T store the green screen and they would have replaced it but they're OUT! I called AT&T tech support hoping I can get them to send me a Cyan instead of black and they said no, they could only send me the same color I bought. 7 minutes into the call the CSR couldn't hear me but I could hear her, the phone didn't get muted or anything, she said she would call back and only got a voice mail 5 minutes later. I have the worst luck with phones... HAHA!!!
    12-01-2012 08:05 PM
  14. socialcarpet's Avatar
    You have the night vision mode switched on.
    12-01-2012 10:16 PM
  15. SeNiLe911's Avatar
    Ahhh riiiiiight... Stupid me... HAHA!!!
    12-02-2012 12:50 AM
  16. hubzo's Avatar
    also happened to me, while using cinemagrah. rebooting fixed it, hopefully wont happen again, man i cant wait for updates and fixes on this phone... the joys of early adoption
    12-02-2012 04:16 AM
  17. meathead88's Avatar
    I'm in this boat too. Green screen sometimes when using camera. Reboot clears it so my guess is software is to blame.
    12-03-2012 10:06 AM
  18. mountainman's Avatar
    I have a Lumia 822, and I also get the green screen using the Amazon scan. Only way to get rid of it is to reboot.

    Note, I don't think it's a third party app issue, because I've also had it happen when only trying to use the camera. Very annoying.
    12-08-2012 08:39 PM
  19. kvslab's Avatar
    I have also had this problem on my Lumia 822. It has gone to green screen when opening camera and reboot fixes. I have not been able to narrow it down to the Amazon app causing the problem. This has occurred 3 times now. Only had the phone for 5 days. I discovered this does occur after using the Amazon app. I then have to reboot the phone to get the camera working again.
    Last edited by kvslab; 12-09-2012 at 10:56 PM.
    12-09-2012 08:48 PM
  20. ispyc6's Avatar
    Sent from my Lumia 920 using Board Express
    12-09-2012 09:22 PM
  21. pkmccarthy's Avatar
    It has happened on my Lumia 920 with the Amazon app AND now the PackageTracker app - so its either bad developers OR its the API to the camera MS exposes to the developer (this is where I think the error is).
    12-11-2012 04:07 PM
  22. Camaroon's Avatar
    This just happened to me for the first time today. It's definitely related amazon app for me. I used the scan feature in the morning, backed all the way out of the app, then when I went to turn on the camera a couple of hours later it was green. At this point I had no idea it was related to the bar code scanner but tonight I scanned something I got for Christmas. Then I went to scan something else right after and when I tried to activate the scanner it went green. I restarted the phone and it fixed it then I tried to scan with the app again and again it happened. That's when I started to search to see if anyone else has had the issue and found a Msoft Answers question about it which referenced this thread. Are you guys still experiencing it? Has anyone who got the Portico update seen this fixed?
    12-25-2012 10:11 PM
  23. elvisff's Avatar
    I've had this happen to me several times while using the amazon app. However it hasn't happened to me since the Portico update... keeping my fingers crossed..
    12-26-2012 12:53 AM
  24. farzonalmaneih's Avatar
    This happens to me when I use the Amazon app and use it to scan barcodes. I am on the newest phone update. A reboot of the phone fixes it.

    I have also had the amazon app break the phone's "back" button. Again, only a reboot will fix it.
    12-26-2012 10:56 AM
  25. suehwey's Avatar
    this just happened to me, and i didn't use the amazon app. i was taking photos with backlight mode a few hours earlier, and didn't use the camera or bing scanner until a while ago when i wanted to take another picture indoors. and it was just green. restarted the phone and it's fine now. hopefully it won't happen again. but seeing so many people experiencing it, i'm kinda worried...
    chongkg likes this.
    12-31-2012 01:42 PM
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