Well I am so disappointed that I don't even want to get the damn thing anymore. I called rogers today and asked when they will get it, the lady replied with the usual "I don't know" so I said (politely) "Oh, I thought it was supposed to be released today" and she said "Well, we don't usually get phones the same day they are released. Maybe this afternoon".
I don't know if this is Rogers' fault or Nokia's. Maybe they're sending out limited quantities again like they did with the L900 so they can label them as "sold out," trying to create some buzz and demand.
Do not believe anything from CS of carriers. If you ask them again, another person might said differently. Technically speaking, when you buy it outright, they have to unlock it for you. In the case of AT&T, they will, but not now because they still have 6 months to go for an exclusive and they don't want people to buy it outright just for the sake of using it in another carrier. However, in the case of Roger, it might be different. Someone said Roger only have 1 month to sell this, and then other carrier will have opportunity to carry on. The way he said there is a glitch is not possible. Either the phone already unlocked or it has been unlocked after the customer bought it.