1. j i AmnesiAc's Avatar
    After seeing so many success stories I gave it a shot. I purchased a 900 in early April and was not due for an upgrade till 11/2013.

    Called the 611 number and got a real nice (seemed young) rep. I explained to her I wanted to check my upgrade options. She came back with the $250 + $99 option. I explained that was a bit much and that I really wanted to get the 920 due to limited software updates in the future with the 900. I also stated that my wife just upgraded last Friday (picked her up a 920 in red to replace an iPhone 4, beautiful device and she loves it) and that I wanted to get on the same upgrade cycle as her. She checked with her manager and still came back with the same early upgrade option.

    I poked a bit more and she then said she could give me a credit of $150 on my bill and then charge the phone to next months at the $250 + $99 price. I said that still is a bit much. Then she offered a $250 credit and the $250 + $99 price...so essentially the standard upgrade option :D

    Long story short I was able to get the upgrade for $99. Not bad. She did say they were on backorder (I got the white, the only one they had in stock was black) but I guess I can wait after all that. She was able to add free overnight shipping. She even was able to get the charging plate because as she stated "You can't charge the phone without it" :lol:

    After wrapping everything up she was having issues adding all of it to my account. I gave her $100 for the phone and then everything went through.

    I guess as others have experienced it is really about who you talk too. That and I stayed as nice as possible and made small talk.

    Good luck to other 900 early adopters!
    11-12-2012 10:28 AM
  2. Landsharkk's Avatar
    Just out of curiosity, what is 611?
    11-12-2012 10:58 AM
  3. larrynj's Avatar
    611 is the direct number to AT&T from your cell phone.
    11-12-2012 10:59 AM
  4. KoukiFC3S's Avatar
    Congrats. The 920 is a nice upgrade over the 900.
    11-12-2012 11:14 AM
  5. j i AmnesiAc's Avatar
    Just out of curiosity, what is 611?
    Yup, what larrynj said, it connects you directly to AT&T. I have seen reports of folks having better luck calling that then other numbers. Can't say that I believe it would make a difference.

    Congrats. The 920 is a nice upgrade over the 900.
    I hope so! I have had 4 900's. The 4th one is OK but could be better. I can't stand how bad the back light is on the buttons and the volume issue is a pain too. I love how the buttons look on my wife's. They are reflective in the daylight and nice and bright indoors.
    11-12-2012 11:22 AM
  6. j i AmnesiAc's Avatar
    HAHA had to add what my wife just Skyped me....

    "I'm glad you got it [the upgrade] babe, now we can bump phones and share stuff" :giggle:
    11-12-2012 11:25 AM
  7. Duvi's Avatar
    Customer service gave you the max credit they could. If it's what it was when I was working, the most is $250 per customer issue.

    Glad you got the full upgrade pricing!
    11-12-2012 12:20 PM
  8. RockPaperBFG's Avatar
    I just wanted to chime in and confirm this as well. I just talked to someone at 611 after reading this. I mentioned that I knew other people were getting the $99 price when upgrading from a 900 and after talking to her manager I was offered that deal as well.
    11-12-2012 12:44 PM
  9. j i AmnesiAc's Avatar
    Customer service gave you the max credit they could. If it's what it was when I was working, the most is $250 per customer issue.

    Glad you got the full upgrade pricing!
    I thought that might be the case. Can't complain :)

    I just wanted to chime in and confirm this as well. I just talked to someone at 611 after reading this. I mentioned that I knew other people were getting the $99 price when upgrading from a 900 and after talking to her manager I was offered that deal as well.
    Nice! Glad to hear someone else get this.
    11-12-2012 02:02 PM
  10. JaimitoFrog's Avatar
    I thought that might be the case. Can't complain :)



    Nice! Glad to hear someone else get this.
    so to clarify, you paid 250+99 up front first, then they will credit 250 on your next bill?
    11-12-2012 02:39 PM
  11. j i AmnesiAc's Avatar
    so to clarify, you paid 250+99 up front first, then they will credit 250 on your next bill?
    Nope. They credited our account right then. I only had to pay the $99 up front because she was not able to put it all on the account.

    EDIT: I checked online about 5 min after I hung up and the credit was already there.
    11-12-2012 03:07 PM
  12. RockPaperBFG's Avatar
    Nope. They credited our account right then. I only had to pay the $99 up front because she was not able to put it all on the account.

    EDIT: I checked online about 5 min after I hung up and the credit was already there.
    I didn't have to pay anything up front. They just put the $99 on my next bill.
    11-12-2012 03:17 PM
  13. j i AmnesiAc's Avatar
    I didn't have to pay anything up front. They just put the $99 on my next bill.
    I could care less as long as I got my 920 I think by that point the rep was getting a bit tired of going back and fourth with her manager so I did not mind. Would have to pay it some time.
    11-12-2012 03:37 PM
  14. j i AmnesiAc's Avatar
    Sweeeet! Just got an e-mail saying FedEx has picked up the package and it will be here tomorrow :D
    11-12-2012 05:12 PM
  15. giggles's Avatar
    Glad to hear about the success. Especially for someone who lives in Ocala like me. Small world hahaha. Ive called around 6 times myself and no dice.
    11-13-2012 03:37 PM
  16. j i AmnesiAc's Avatar
    Glad to hear about the success. Especially for someone who lives in Ocala like me. Small world hahaha. Ive called around 6 times myself and no dice.
    Small world indeed! I have seen very few folks in the area sporting a windows phone. I guess that I why my wife was able to get the red 920 on launch day.

    Keep trying, I have seen folks that have called over 10 times and still got it
    11-14-2012 11:09 AM
  17. giggles's Avatar
    Small world indeed! I have seen very few folks in the area sporting a windows phone. I guess that I why my wife was able to get the red 920 on launch day.

    Keep trying, I have seen folks that have called over 10 times and still got it
    Me either. Ive just seen entry level devices. But apparently the lumia 900 were popular in Ocala on launch checked every att store in the county before I found one with 2 in stock.
    11-14-2012 01:51 PM
  18. j i AmnesiAc's Avatar
    Me either. Ive just seen entry level devices. But apparently the lumia 900 were popular in Ocala on launch checked every att store in the county before I found one with 2 in stock.
    IIRC I called the one on SR200 (the old one before they moved) and they held one for me till I got of work. She said they only got 2 or 3 in for launch.
    11-15-2012 04:56 PM
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