Bank of America app killed my phone

[Cartman]

Not sure if this is a Windows Phone 8 problem or Nokia 920.

Once a month I get an expense check that I use the BofA app to deposit into my account. So today I go and install the app on my new 920 and try to use it to deposit the check by taking a picture.

The camera never turns on so I figure it's just not compatible. Unfortunately I find that the camera app will not work at all now. Got it to work after a reboot so I tried again. Still not working. BofA killed the camera app again but now it's also freezing the phone. Uninstalling the BofA app did not fix it this time and the phone starts to freeze and reboot at random.

Proceeded to reset the phone to start over from scratch. Did not even restore from the new WP8 backup system....oh, no... Camera app still not working! Going to try another reset...

 

[awesomeindeed]

I'll try it on my end as I use BoA as well. Will report back.

Update: Works fine. Signed in, deposited a check, signed out, opened camera, still good.

 

[KILLAchievement]

I too used mine yesterday with no issues. This is odd, because more than likely all BoA is using is an API, so it is not actually modifiying anything in ths OS that would cause it to stop working in the Camera app itself.

 

[KoukiFC3S]

Bummer. Looks like a coincidence that your camera crapped out while you were using the BoA app. Can you exchange the phone?

 

[Cartman]

Great to know it's not the BofA app!

No matter what I do the camera app will not start now. Just exits. Any app that tries to use the camera app also exits or freezes.

Guess I'll have to exchange it

 

[doublesman3486]

Great to know it's not the BofA app!

No matter what I do the camera app will not start now. Just exits. Any app that tries to use the camera app also exits or freezes.

Guess I'll have to exchange it

Just reinstall the OS firmware or factory reset your phone. It should solve your problem.

 

[Cartman]

Just reinstall the OS firmware or factory reset your phone. It should solve your problem.

Tried doing a factory reset twice from the about setting. If there is a deeper reset please let me know!

 

[doublesman3486]

Tried doing a factory reset twice from the about setting. If there is a deeper reset please let me know!

Heres the easiest thing to do, just take it to the AT&T store and they will reinstall the software for you or do a clean reset.

 

[Cartman]

It's still randomly freezing so it's not just the camera. Going to exchange it for a new one.
Grrrr

 

[Cartman]

Got a new device last night. All is well. Thank you to all the reports of it not being the BofA app!

 

[shard#WP]

Heres the easiest thing to do, just take it to the AT&T store and they will reinstall the software for you or do a clean reset.

They can reinstall the software???

 

[shard#WP]

Went by the store, they cannot re-install the software there.

 

[lordofthereef]

The app is certainly buggy when trying to deposit checks. I had to try a few times, but it eventually worked. I think it's an app coded for WP7 and hasn't been updated yet. Once that happens, we should be in the clear.