1. ibbyj's Avatar
    The "extras and info" menu under "settings" has been replaced with a strange link.

    At least, that what I think was replaced.


    This is my second 920, and I restored it from a cloud back-up of my first.

    All back-uped apps reinstalled okay except for this one.. when I "canceled" the download after not working multiple times, it replaced that section of the menu with this..

    Anyone know what happened? I really don't want to factory reset.
    11-14-2012 10:06 AM
  2. Dos101's Avatar
    Have you tried rebooting your phone to see if that fixes the link?
    11-14-2012 10:10 AM
  3. ibbyj's Avatar
    I have tried rebooting.

    ugh.

    Factory data-ing.
    Last edited by ibbyj; 11-14-2012 at 10:46 AM.
    11-14-2012 10:10 AM
  4. mcbredditor's Avatar
    That just happened to me two hours ago. I don't want to factory reset... Is that the only known solution?
    11-22-2012 08:24 PM
  5. inteller's Avatar
    hum....so are they somehow able to update this OTA without notice?
    11-22-2012 08:46 PM
  6. deuxani's Avatar
    hum....so are they somehow able to update this OTA without notice?
    It updates through the store.
    11-23-2012 05:54 AM
  7. erzhik's Avatar
    Just happened to me as well. Tried rebooting, didn't work.
    11-24-2012 02:07 PM
  8. alogde#WP's Avatar
    Im on my second 920 and i restored from backup and the audio, display+touch and feedback to Nokia options in settings don't open, they just try to open and switch back to the settings menu, any help appreciated thanks
    11-24-2012 03:57 PM
  9. TaniosIssa's Avatar
    i have the same issue. to add to that, i actually canceled the update, once in a while the live tile shows one update when i go into the store, there's nothing to download or update. it happened few times.
    11-26-2012 08:53 AM
  10. K_lando's Avatar
    I have the same issue today.

    Actually, I updated 'Extras & Info' once already with no problems. Today I noticed a new notification for another update, and now it seems to download about halfway, then gives me an error and says it can't be completed. I tried both over wi-fi and cellular.

    When I look for 'Extras & Info' now in the settings, its gone and replaced by a path name "c:\data\programs..."

    I cancelled the update, then rebooted. The 'Extras & Info' is still gone from the Settings, and now the Market doesn't even indicate there's an update anymore.

    Well, at least it was for something non-essential.
    11-26-2012 09:43 AM
  11. Xsever's Avatar
    Mine updated without a problem. The update just added headings to some of the information present.
    11-26-2012 10:23 AM
  12. Laceym's Avatar
    I had this problem the first time I reset my phone and restored from a backup and several installs failed including Extras+Info and Network+. I restored it again later and did not restore from a backup. Since then Extras+Info has updated but not Network+.
    11-26-2012 10:47 AM
  13. GOOTHRIE's Avatar
    same here I just got updated extra+info about 4 hours ago and now I try to update and got error message code 80320011

    I've been through this error before with network+ then I factory reset and now extra+info again

    so I don't think factory reset will help these permanently

    don't want to reset anymore because I have a huge music and video library

    what's a shame Nokia & Microsoft
    eallan and CamiKitti like this.
    11-27-2012 12:47 PM
  14. eallan's Avatar
    This is just ridiculous, any actual solutions yet?
    11-28-2012 10:33 AM
  15. BSiegel1's Avatar
    Yes, "Houston - we have a problem". I just updated my 920, looked down and noticed that the phone had rebooted durring the update. Now I have the same strange line of code on my screen as well. Time to call Nokia support...
    11-29-2012 10:58 PM
  16. BSiegel1's Avatar
    I sent an email to Nokia CEO (Steve Elop) and was pleasantly surprised to get a response back and a few hours later to receive a request from Nokia's support group to schedule a support call to discuss this particular item. During my follow-up conversation, the Nokia support representative told me that they are researching this issue and offered to send me a new Nokia phone so I could send in my 920 for further assessment. Unfortunately, I work for a public company and am a bit constrained from sending in my phone with all its settings and data. I had already asked ATT to send me a new 920 for which I would have as a backup should a hard reset and restore not work properly. Since this particular issue with “Extras and Info” does not appear to cause any significant issues with the current operation of my device or other employees within our organization, it’s not critical situation. What initially bothered me was confusion between Nokia and ATT with regards to how to handle this issue. This is why I contacted Nokia. The fact that I had received a response back after writing a letter to the Nokia CEO, confirms to me the dedication that Nokia has toward the success of Windows phone 8 and reaffirms my decision to use their products and services.
    12-04-2012 08:21 AM
  17. nareshrudran's Avatar
    The "extras and info" menu under "settings" has been replaced with a strange link.

    At least, that what I think was replaced.


    This is my second 920, and I restored it from a cloud back-up of my first.

    All back-uped apps reinstalled okay except for this one.. when I "canceled" the download after not working multiple times, it replaced that section of the menu with this..

    Anyone know what happened? I really don't want to factory reset.
    03-16-2015 10:45 PM
LINK TO POST COPIED TO CLIPBOARD
";