Redefining the PC

Why Microsoft's Surface phone could be MUCH more than a mere 'phone'

Surface Pwn 5

Surface Pro 5, Project NEON details leaked on LinkedIn?

XP-YESSSSSSS

Dell's already awesome XPS 15 gets even better in 2017

Surface table meets Windows 10

Yes, we did put Windows 10 on the original Surface table ... and it rocks

Cream o' the crop

Before buying a Microsoft laptop, check out our pick for the absolute best

Simple and secure, just the way I like it

We think Windows 10 Cloud is a great idea, here's why

uber micro

Halo Wars 2 has something for everyone. Here's our full review.

Oldie but goldie

We reviewed Microsoft's decade-old Surface table

Creators Update comin' at ya

These are the coolest new features in the next big Xbox One update (video)

Buyer's guide

The Razer Blade 14 is the best laptop Razer has to offer

Windows 10 app gems

10 terrific Windows 10 apps you should be using

Tower of power

Here's what we think of Dell's XPS Tower Special Edition

Quite a deal

Grab the complete C# coding bootcamp for $41!

Your go-to laptop guide

Introducing our ultimate laptop buyer's guide

Listen here

Attn Android and iPhone users: What you need to know about Windows phone

Old is new?

The original Surface Pro still holds its own in the 2-in-1 world

Xbox Greenlight?

No, internet, Microsoft isn't opening Xbox to all UWP games

Falling in love

HP Envy 34 review: An ultrawide curved all-in-one after my heart

2015 machine in 2017?

Surface 3 still holds its own in 2017

Let Kodi cut your cord

You should be using Kodi for Windows 10

< >
Welcome to the Windows Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 8 of 8
  1. jd195's Avatar
    Member

    Posts
    26 Posts
    Global Posts
    127 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #1  
    So, I remember seeing a couple of people mention this over the weekend, but nothing recently. Last night, the top left corner of my phone started to have a little bit of give when pressed. This was enough to produce a creaking sound when I picked up the phone when holding it from the top and bottom of the phone. I took it to one AT&T store to ask about it and the rep said it wasn't supposed to be like that and that I should replace it...except they were out of stock. Went to another store that had them, but they wouldn't exchange it, claiming that it wasn't unusual for the polycarb body to have some play to it, especially with the sim slot there, and that even if they did exchange it, the new phone would come from the same batch and most likely have the same issue.

    Any thoughts on whether or not I should pursue this? Is this normal with this design (don't remember if people were having this issue with the L800)? If I knew it wasn't going to get worse, I wouldn't mind it at all, but I'm concerned that it will spread across the entire top of the screen. I figure worst case scenario, I can return to the store that was actually helpful and ask them to order one and do the exchange that way.

    Thanks for any insight. This is the only issue I seem to be having. Battery life has been great, no overheating...just worried about the seal between the screen and the body of it now.
  2. wp8nyc's Avatar
    Member

    Posts
    116 Posts
    Global Posts
    121 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #2  
    Mine has the same issue in the same corner. Its ok for now but if it gets worse I'll call attt and get it replaced under warranty. (14 days will be up so no in store exchange)
  3. gbx5's Avatar
    Member

    Posts
    54 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #3  
    This is why I am replacing mine, on my second week it seemed to have gotten worse and it was so bad that holding the phone and operating on the sides produced constant high pitched creaks from just light pressure of me holding the phone.

    I hated holding my phone in my hands at that point, and demanded a replacement.
  4. PCC1's Avatar
    Member

    Posts
    1 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #4  
    Mine also creaks... but on the bottom right side between the power and camera shutter buttons and also creaks when pressed on the back near the area. Don't know whether to send it back to seller in Germany or try and get it repaired... especially since the phone has not launched in my country yet, but shipping it to Germany and them not having any more units to replace it with right now is not making that option appealing either.
  5. rdubmu's Avatar
    Member

    Posts
    3,194 Posts
    Global Posts
    3,519 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #5  
    My L900 had this problem on the two phones I had, I ended up sending back the second and and got a Titan 2. If only the 8x had more memory :(
  6. igoramadas's Avatar
    Member

    Posts
    101 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #6  
    Mine does pop as well, but just if I press it hard. Not a problem for me. My Lumia 800 has the same issue but started happening just after a few months.

    I have the feeling some people stay hours and hours trying to find issues with the phone. Guys, you get what you want: if you keep looking, you WILL find defects. Pressing the top left corner of the phone is considered normal usage? A tiny almost inaudible "pop" sound will make your experience worse? Maybe it's really bad for some but I'm sure others are exaggerating here.

    I would even say that this tiny bit of looseness helps the phone surviving all the drop / hammer / torture tests. Screen is much less likely to break if it's not 100% solidly attached to the rest of the case.
  7. wp8nyc's Avatar
    Member

    Posts
    116 Posts
    Global Posts
    121 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #7  
    Quote Originally Posted by jd195 View Post
    So, I remember seeing a couple of people mention this over the weekend, but nothing recently. Last night, the top left corner of my phone started to have a little bit of give when pressed. This was enough to produce a creaking sound when I picked up the phone when holding it from the top and bottom of the phone. I took it to one AT&T store to ask about it and the rep said it wasn't supposed to be like that and that I should replace it...except they were out of stock. Went to another store that had them, but they wouldn't exchange it, claiming that it wasn't unusual for the polycarb body to have some play to it, especially with the sim slot there, and that even if they did exchange it, the new phone would come from the same batch and most likely have the same issue.

    Any thoughts on whether or not I should pursue this? Is this normal with this design (don't remember if people were having this issue with the L800)? If I knew it wasn't going to get worse, I wouldn't mind it at all, but I'm concerned that it will spread across the entire top of the screen. I figure worst case scenario, I can return to the store that was actually helpful and ask them to order one and do the exchange that way.

    Thanks for any insight. This is the only issue I seem to be having. Battery life has been great, no overheating...just worried about the seal between the screen and the body of it now.
    Are you planning to exchange it for a new one? Im thinking about it but not sure - I dont want it to get worse. Anyone else with this issue?
  8. jd195's Avatar
    Member

    Posts
    26 Posts
    Global Posts
    127 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #8  
    Quote Originally Posted by wp8nyc View Post
    Are you planning to exchange it for a new one? Im thinking about it but not sure - I dont want it to get worse. Anyone else with this issue?
    I'm going to end up giving it a week and seeing if it gets worse or not, since I have at least the two week timeframe to start an exchange (though I recall being told it's 30 days on something like this).

Posting Permissions