1. misterRafter's Avatar
    Hi All,

    emailed Stephen Elop yesterday with all the issues i was facing at the moment with my L920 and to my surprise he replied apologising and promised me that his team will call me and will help me.

    An hour later i get a call from the Nokia Care team willing to swap the handset for me.

    WOW, now that is some awesome customer service (still annoyed with the blurry camera though :)).

    S Elop, full respects to you.
    11-15-2012 03:21 AM
  2. Xsever's Avatar
    Hi All,

    emailed Stephen Elop yesterday with all the issues i was facing at the moment with my L920 and to my surprise he replied apologising and promised me that his team will call me and will help me.

    An hour later i get a call from the Nokia Care team willing to swap the handset for me.

    WOW, now that is some awesome customer service (still annoyed with the blurry camera though :)).

    S Elop, full respects to you.
    Same happened to me with my Lumia 900. The sent me a replacement overnight and asked me to keep the one I had.
    metalchick719 likes this.
    11-15-2012 05:33 AM
  3. misterRafter's Avatar
    Same happened to me with my Lumia 900. The sent me a replacement overnight and asked me to keep the one I had.
    so you ended up with two lumia 900s? if so you lucky guy
    ibbyj likes this.
    11-15-2012 05:42 AM
  4. crav4speed's Avatar
    Awesome! Makes me glad I bought stock. It's good to know my CEO is doing his job! :lol:
    metalchick719 likes this.
    11-15-2012 08:04 AM
  5. ibbyj's Avatar
    THIS THIS THIS.

    This is why I LOVE Nokia.

    You'd never see this from other companies. Especially at such a busy time for them!

    :D
    11-15-2012 08:08 AM
  6. misterRafter's Avatar
    THIS THIS THIS.

    This is why I LOVE Nokia.

    You'd never see this from other companies. Especially at such a busy time for them!

    :D
    agree.
    11-15-2012 08:15 AM
  7. Xsever's Avatar
    so you ended up with two lumia 900s? if so you lucky guy
    Yes and by doing that, they won me as a life-time customer probably and I had absolutely no problem shelling out $680 to buy the 920 unlocked from Rogers when they first launched them on Nov. 1st.

    Loyalty goes both ways! ;)
    11-15-2012 08:43 AM
  8. 5tephen's Avatar
    Ah lucky you. I called Nokia about my phone being stuck on the Nokia boot screen and he had me do a soft reset and a hard reset and when neither of those worked said we'll I guess you should contact att and see if they'll replace it.
    11-15-2012 08:44 AM
  9. gsquared's Avatar
    Ah lucky you. I called Nokia about my phone being stuck on the Nokia boot screen and he had me do a soft reset and a hard reset and when neither of those worked said we'll I guess you should contact att and see if they'll replace it.
    Cool pic!

    RiP Macho!
    metalchick719 likes this.
    11-15-2012 08:53 AM
  10. misterRafter's Avatar
    an update:

    Spoke to Nokia Care today and ive been told a replacement black L920 is ready for me and it's fully tested. So when im ready to swap i need to call them. Woman promised me that all the issues im having will be fixed, do you think that includes the camera sharpness? (forgot to ask her)
    11-15-2012 10:01 AM
  11. 5tephen's Avatar
    So I went your route and emailed Stephen Elop as well, and got a quick response. They're overnighting me another Lumia and sending a return label for my messed up one. Yay!
    metalchick719 likes this.
    11-15-2012 10:48 AM
  12. Pete C's Avatar
    an update:

    Spoke to Nokia Care today and ive been told a replacement black L920 is ready for me and it's fully tested. So when im ready to swap i need to call them. Woman promised me that all the issues im having will be fixed, do you think that includes the camera sharpness? (forgot to ask her)
    No, it would not considering that is a software update and not a hardware quality issue. The sharpness is barely an issue IMO anyway.
    11-15-2012 10:52 AM
  13. 5tephen's Avatar
    Cool pic!

    RiP Macho!
    Thanks! He was always my favorite wrestler.
    metalchick719 likes this.
    11-15-2012 11:01 AM
  14. c8m6p's Avatar
    I doubt that is Elop on the other end.
    11-15-2012 11:57 AM
  15. Necroscope's Avatar
    I doubt that is Elop on the other end.
    Maybe not, but that does not diminish the fact that whoever is on the other end of that account is giving great customer service.
    11-15-2012 02:22 PM
  16. joeynox's Avatar
    What's the email my phone is fubar. 6-8 min calls eat up to 20% of my battery.
    11-15-2012 02:52 PM
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