Latitude attitude

Dell Latitude 7280 is a business laptop with tons of consumer attitude

4K all the way

You probably don't NEED a 4K webcam, but we love Logitech's BRIO 4K anyway

Long live Windows phone

Contrary to popular belief, Windows phone won't die anytime soon

XP-YESSSSSSS

Dell's already awesome XPS 15 gets even better in 2017

Surface Pwn 5

Surface Pro 5, Project NEON details leaked on LinkedIn?

Redefining the PC

Why Microsoft's Surface phone could be MUCH more than a mere 'phone'

Surface table meets Windows 10

Yes, we did put Windows 10 on the original Surface table ... and it rocks

Cream o' the crop

Before buying a Microsoft laptop, check out our pick for the absolute best

Simple and secure, just the way I like it

We think Windows 10 Cloud is a great idea, here's why

uber micro

Halo Wars 2 has something for everyone. Here's our full review.

Oldie but goldie

We reviewed Microsoft's decade-old Surface table

Creators Update comin' at ya

These are the coolest new features in the next big Xbox One update (video)

Buyer's guide

The Razer Blade 14 is the best laptop Razer has to offer

Windows 10 app gems

10 terrific Windows 10 apps you should be using

Tower of power

Here's what we think of Dell's XPS Tower Special Edition

Quite a deal

Grab the complete C# coding bootcamp for $41!

Your go-to laptop guide

Introducing our ultimate laptop buyer's guide

Listen here

Attn Android and iPhone users: What you need to know about Windows phone

Old is new?

The original Surface Pro still holds its own in the 2-in-1 world

Xbox Greenlight?

No, internet, Microsoft isn't opening Xbox to all UWP games

< >
Welcome to the Windows Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 16 of 16
Like Tree19Likes
  • 8 Post By misterRafter
  • 1 Post By Xsever
  • 1 Post By misterRafter
  • 1 Post By crav4speed
  • 5 Post By ibbyj
  • 1 Post By gsquared
  • 1 Post By 5tephen
  • 1 Post By 5tephen
  1. misterRafter's Avatar
    Member

    Posts
    109 Posts
    Global Posts
    113 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #1  
    Hi All,

    emailed Stephen Elop yesterday with all the issues i was facing at the moment with my L920 and to my surprise he replied apologising and promised me that his team will call me and will help me.

    An hour later i get a call from the Nokia Care team willing to swap the handset for me.

    WOW, now that is some awesome customer service (still annoyed with the blurry camera though :)).

    S Elop, full respects to you.
  2. Xsever's Avatar
    Member

    Posts
    442 Posts
    Global Posts
    575 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #2  
    Quote Originally Posted by misterRafter View Post
    Hi All,

    emailed Stephen Elop yesterday with all the issues i was facing at the moment with my L920 and to my surprise he replied apologising and promised me that his team will call me and will help me.

    An hour later i get a call from the Nokia Care team willing to swap the handset for me.

    WOW, now that is some awesome customer service (still annoyed with the blurry camera though :)).

    S Elop, full respects to you.
    Same happened to me with my Lumia 900. The sent me a replacement overnight and asked me to keep the one I had.
    metalchick719 likes this.
  3. misterRafter's Avatar
    Member

    Posts
    109 Posts
    Global Posts
    113 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #3  
    Quote Originally Posted by Xsever View Post
    Same happened to me with my Lumia 900. The sent me a replacement overnight and asked me to keep the one I had.
    so you ended up with two lumia 900s? if so you lucky guy
    ibbyj likes this.
  4. crav4speed's Avatar
    Member

    Posts
    409 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #4  
    Awesome! Makes me glad I bought stock. It's good to know my CEO is doing his job! :lol:
    metalchick719 likes this.
  5. ibbyj's Avatar
    Member

    Posts
    297 Posts
    Global Posts
    515 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #5  
    THIS THIS THIS.

    This is why I LOVE Nokia.

    You'd never see this from other companies. Especially at such a busy time for them!

    :D
  6. misterRafter's Avatar
    Member

    Posts
    109 Posts
    Global Posts
    113 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #6  
    Quote Originally Posted by ibbyj View Post
    THIS THIS THIS.

    This is why I LOVE Nokia.

    You'd never see this from other companies. Especially at such a busy time for them!

    :D
    agree.
  7. Xsever's Avatar
    Member

    Posts
    442 Posts
    Global Posts
    575 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #7  
    Quote Originally Posted by misterRafter View Post
    so you ended up with two lumia 900s? if so you lucky guy
    Yes and by doing that, they won me as a life-time customer probably and I had absolutely no problem shelling out $680 to buy the 920 unlocked from Rogers when they first launched them on Nov. 1st.

    Loyalty goes both ways! ;)
  8. 5tephen's Avatar
    Member

    Posts
    375 Posts
    Global Posts
    411 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #8  
    Ah lucky you. I called Nokia about my phone being stuck on the Nokia boot screen and he had me do a soft reset and a hard reset and when neither of those worked said we'll I guess you should contact att and see if they'll replace it.
  9. gsquared's Avatar
    Member

    Posts
    1,368 Posts
    Global Posts
    1,374 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #9  
    Quote Originally Posted by 5tephen View Post
    Ah lucky you. I called Nokia about my phone being stuck on the Nokia boot screen and he had me do a soft reset and a hard reset and when neither of those worked said we'll I guess you should contact att and see if they'll replace it.
    Cool pic!

    RiP Macho!
    metalchick719 likes this.
  10. misterRafter's Avatar
    Member

    Posts
    109 Posts
    Global Posts
    113 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
       #10  
    an update:

    Spoke to Nokia Care today and ive been told a replacement black L920 is ready for me and it's fully tested. So when im ready to swap i need to call them. Woman promised me that all the issues im having will be fixed, do you think that includes the camera sharpness? (forgot to ask her)
  11. 5tephen's Avatar
    Member

    Posts
    375 Posts
    Global Posts
    411 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #11  
    So I went your route and emailed Stephen Elop as well, and got a quick response. They're overnighting me another Lumia and sending a return label for my messed up one. Yay!
    metalchick719 likes this.
  12. Pete C's Avatar
    Member

    Posts
    222 Posts
    Global Posts
    223 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #12  
    Quote Originally Posted by misterRafter View Post
    an update:

    Spoke to Nokia Care today and ive been told a replacement black L920 is ready for me and it's fully tested. So when im ready to swap i need to call them. Woman promised me that all the issues im having will be fixed, do you think that includes the camera sharpness? (forgot to ask her)
    No, it would not considering that is a software update and not a hardware quality issue. The sharpness is barely an issue IMO anyway.
  13. 5tephen's Avatar
    Member

    Posts
    375 Posts
    Global Posts
    411 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #13  
    Quote Originally Posted by gsquared View Post
    Cool pic!

    RiP Macho!
    Thanks! He was always my favorite wrestler.
    metalchick719 likes this.
  14. c8m6p's Avatar
    Member

    Posts
    80 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #14  
    I doubt that is Elop on the other end.
  15. Necroscope's Avatar
    Member

    Posts
    93 Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #15  
    Quote Originally Posted by c8m6p View Post
    I doubt that is Elop on the other end.
    Maybe not, but that does not diminish the fact that whoever is on the other end of that account is giving great customer service.
  16. joeynox's Avatar
    Member

    Posts
    578 Posts
    Global Posts
    616 Global Posts
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    #16  
    What's the email my phone is fubar. 6-8 min calls eat up to 20% of my battery.

Posting Permissions

";